Sameer Abdul

Experience

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  HindujaTMT

  Aug 2006 - Nov 2007

  Customer Relationship Officer

  Worked as Customer Relationship officer (Jul’06 – Sep’07)Responsibilities: -• Part of the team that supports Airtel Customers• Play an integral part by interacting between customers and team members.• Being the escalation point when the members of the team failed to solve a problem, by following up cases and ensuring the resolution and proper closure of the issue by making sure the customers are satisfied.

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  CSS Corp

  Dec 2007 - Sept 2011

  Application Engineer

  Handling: Voice Over Internet Protocol - Home Devices, Servers, Soft Phone issuesResponsibilities: -• Part of the team that supported Lingo customers US and Global customers. • Play an integral part by interacting between customers and team members.• Being the escalation point when the L1 members of the team failed to solve a problem, by following up cases and ensuring the resolution and proper closure of the issue by making sure the customers are satisfied.• Extended responsibility was to do a detailed survey and report the reason for the performance of the team as well as individual members. Show less

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  Primus Telecommunications Group, Inc.

  Sept 2011 - Apr 2014

  Network Operations Engineer - SIP Technical Support

  Responsibilities: -• Actively involved in providing enterprise support to customer’s and channel partners across US.• Taking care of all escalation, provide trend analysis and problem management.• Testing and troubleshooting the CISCO devices like Linksys, Mediatriks, UTstarcom, SPA8000, Audiocodecs, Talk switch and Edge marc.• Trouble shooting of VC equipment.• Identifying the core issues and providing resolutions after adequate research.• Working on the platform of Broadsoft PBX.• Accountable for meeting SLA’s, generating incident reports and various MIS• Good experience in handling corporate customer as well as domestic customer.• Working knowledge of Poly-com 330,335,401,450,501,550,601,650 & 4000.• Participation in ISO documentations in Primus Telecommunication• Certification in ISO documentation 9001, 10002, 20000 & 27001 Show less

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  BroadSoft

  Apr 2015 - Apr 2018

  TAC Engineer - Broadcloud

  The TAC team is responsible for holistically resolving challenging issues across Cisco's Technologies and Product Families our Cloud Calling Team. The team provides 16x5 worldwide technical support for Cisco products.

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  Cisco

  Apr 2018 - now

  Cloud Engineer

  Being a Migration Engineer managing highly visible and complex projects from start to finish.Planning & develop the documentation for the project. And, discuss the same with the customer & partner. Performing the implementation of calling platform migration from Legacy on-premises systems to the Cloud Environment.