Shendi Bowers

Experience

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  Self Employed

  Jun 2008 - May 2010

  Property Developer

  Buying, developing and selling properties

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  Global Forestry Investments

  Jun 2010 - Jul 2011

  Office Manager

  Managed a successful administrative team of 7-10 employees. Daily tasks included:Using a range of office software, including email, spreadsheets and databases;Managing filing systems;Developing and implementing new administrative systems, such as record management;Recording office expenditure and managing the budget;Organising the office layout and maintaining supplies of stationery and equipment;Maintaining the condition of the office and arranging for necessary repairs;Organising and chairing meetings with staff Overseeing the recruitment of new staff, sometimes including training and induction;Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies;Carrying out staff appraisals, managing performance and disciplining staff;Delegating work to staff and managing their workload and output;Promoting staff development and training;Implementing and promoting equality and diversity policy; Show less

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  Y3S

  Jan 2013 - Jun 2014

  What we do· Residential loans £10,000 to £500,000 (More on referral) · Buy-to-Let loans £10,000 to £100,000 (More on referral) · Up to 95% LTV· Rates starting from 5.59%· Any CCJs, defaults, mortgage arrears up to 65% LTV· Self-employed can use 3 months bank statements or a projected income figure from accountant· Drive-by valuation up to 85% LTV, AVM up to 65% LTV Why we're different· A dedicated broker manager will look after you and your client· miLoan: free secured loan sourcing and case-tracking system - www.miloanbroker.com · Employed couriers deliver and collect loan documentation· Average £1500 commission paid by BACS within 24 hrs of completion· Telephone underwriting support 9-6 weekdaysAny queries or questions or if you prefer to call me with a case or find out more information about our products then my contact details are:Shendi Bowers | shendi.bowers@y3sgroup.com | DD: 02921 670 168 Mobile: 07534 365 643 Fax: 08454661035 Show less

  • Senior Broker Manager

    Feb 2014 - Jun 2014

  • Broker Manager

    Jan 2013 - Feb 2014
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  Time 4 Recruitment Solutions Limited

  Feb 2015 - Aug 2016

  Supplying skilled & semi skilled trades labour to mechanical, electrical & engineering contractors in the industrial & building services sector such as: - Electricians - Plumbers - Mechanical Fitters - Pipe Fitters - Rigger/Erectors - Welders (Coded) - Fabricators - Industrial Electricians & Instrument TechsCardiff Office167 Broadway, RoathCardiff. CF24 1QHTelephone: (029) 20 474 000Mobile: 07534 365 643Facsimile: (029) 20 474 001London Office:Tower Bridge Business Centre 46-48 East Smithfield London, E1W 1AWTel: 0203 1980 944Mobile: 07534365643Fax: 0203 1980 945Email: shendi.bowers@t4recruitment.com Show less Supplying trade labor to engineering contractors in the industrial sector such as: - Mechanical Fitters - Pipe Fitters - Rigger/Errectors - Welders (Coded) - Fabricators Our EC division has quickly become the clients’ choice across South Wales & the South West.We believe that this is down to our knowledge and understanding of the market, and our ability to provide a service that is second to none!Our EC team realise the importance of supplying quality labour every time to it’s valued clients. This drives us to ensure that we meet our clients’ requirements every time, ensuring repeatbusiness.Our division has been built on reputation and honesty from over 14 years of M&E and EC recruitment experience, and has developed one of the most comprehensive databases in the industry.Cardiff Office167 Broadway, RoathCardiff. CF24 1QHEmail: shendi.bowers@t4recruitment.com Telephone: (029) 20 474 000Facsimile: (029) 20 474 001 Show less Time 4 Recruitment Solutions Limited is South Wales’s and the South West of England’s fastest growing recruitment agency that supplies contract labour to the construction, mechanical and electrical, catering, industrial, and commercial markets.Our M&E division has quickly become the clients’ choice across South Wales & the South West.We believe that this is down to our knowledge and understanding of the market, and our ability to provide a service that is second to none!Our M&E team realise the importance of supplying quality labour every time to it’s valued clients. This drives us to ensure that we meet our clients’ requirements every time, ensuring repeatbusiness.Our division has been built on reputation and honesty from over 14 years of M&E recruitment experience, and has developed one of the most comprehensive databases in the industry.Cardiff Office167 Broadway, RoathCardiff. CF24 1QHEmail: shendi.bowers@t4recruitment.com Telephone: (029) 20 474 000Facsimile: (029) 20 474 001 Show less

  • Recruitment Consultant (Nationwide Permanent Division)

    Jun 2016 - Aug 2016

  • Recruitment Consultant (Engineering Construction and London's M&E Division)

    Sept 2015 - Jun 2016

  • Recruitment Consultant (Engineering Construction Division)

    May 2015 - Sept 2015

  • Service Consultant (Engineering Construction Division)

    Mar 2015 - May 2015

  • Trainee Recruitment Consultant (Engineering Construction Division)

    Feb 2015 - Mar 2015
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  AB Recruitment Limited

  Sept 2016 - Aug 2018

  Director
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  AB Group

  Jan 2017 - Aug 2018

  Director

  The Alonso Bowers Group of companies founded in 2016 comprises of:- - AB Recruitment - AB Interiors - AB Properties & Investments

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  Involve Recruitment

  Aug 2018 - Apr 2019

  M & E Recruitment Consultant
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  Complete Cover Group

  Apr 2019 - Dec 2022

  Role is balanced between taking escalated customer queries (manager calls) and supporting a team of customer representatives. Supporting the Team Manager in raising the teams performance to chief business targets and support their on-going development. Assist in building positive relationships across the team by regularly meeting and communicating with the team to engage and motivate them.Support monitoring & managing performance to keep the team on track, recognising achievements and tackling underperformance. Helloing to coach and develop them teams skills, knowledge and behaviours required to increase capability and raise performance standards/targets.To stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade these to the team.Managing the floor of inbound agents (adhoc) Show less • Deliver outstanding customer service at all times through various forms of communication such as inbound telephony, outbound telephony and in writing (Email). • To maintain an excellent customer journey, utilising effective telephony skills, reducing call and hold times, processing efficiency and accuracy and effective management of follow up actions. • Act in a courteous, disciplined and professional manner at all times when dealing with customers, colleagues and insurance companies. • Understand customer requirements and deliver a suitable outcome that best meets the customer’s needs. • Adhere to all telephony call scripts at all times. • Contribute to the reduction of cancelled policies by deploying customer retention skills and/or obtaining payment for defaulted premiums. • Have excellent attention to detail, ensuring errors are prevented at all times. • Escalate emerging issues to Team Leaders where appropriate. • Engage and embrace continuous improvement activities within the business and highlighting opportunities to make improvements to what we do. • Comply with all internal and external regulatory and audit requirements including, but not limited to, GDPR, complaints handling and FCA regulations. • Undertake other duties as and when required to support the demands and needs of the business. This may include the need to assist other departments. Show less

  • Customer Service Supervisor

    May 2021 - Dec 2022

  • Customer Service Agent

    Apr 2019 - Apr 2021