Amnish Kumar

Experience

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  KarROX Technologies Ltd.

  Aug 2003 - Feb 2004

  Systems Administrator

  • Installation (as per SOE), configuration, maintenance of desktop and laptop computers. • Talking to staff/clients through a series of actions - either face-to-face or over the telephone.• Troubleshooting system and network problems and diagnosing and Finding solutions to solve hardware/software faults.• Providing support documentation, including procedural documentation;• Supporting new applications; setting up new users;• Working continuously on a task until completion; • Prioritizing and managing several open cases at one time;• Rapidly established a good working relationship with co-workers; • Provided maintenance, testing and support for mid range laser printers and Ink jet printers. Show less

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  PCService Calls Pvt ltd

  Nov 2004 - Jun 2006

  Service Desk Analyst

  • Talking to customers through a series of actions - over the telephone.• Troubleshooting system problems and diagnosing and Finding solutions to solve hardware/software faults.• Providing support documentation, including procedural documentation using Evoke logging system.• Ensuring nature of hardware failure before booking engineer visit for customers.

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  George Weston Foods

  Sept 2008 - Mar 2014

  IT Systems Support

  • Installation (as per SOE), configuration, maintenance of desktop, laptop and tablet computers using SCCM.• Active directory system administration and monitoring server systems.• Perform, maintain and monitor backup system.• Maintenance and further development of local intranet website.• Administration and monitoring of Alcatel VOIP system and site security system• Providing users assistance with Lotus Notes.• Troubleshooting system and network problems and diagnosing and finding solutions to solve hardware/software faults.• Maintenance, testing and supporting large laser printers and ink jet printers i.e. Kyocera, Ricoh and HP.• Liaise with contractors and external suppliers on regular basis.• Maintaining asset register and perform asset management on yearly basis.• Providing assistance to remote users using Citrix technology. • Providing support documentation and assistance with user training.• Providing assistance in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provided instruction or written documentation where required.• Providing First level support in SAP.• Prioritizing and managing several open cases at one time.• Understanding of ITIL processes particularly Incident Management. Show less

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  University of Adelaide

  Jul 2018 - Sept 2020

  • Provide onsite support to the fleet of supported technology across the University.•Take ownership of incidents and provide a consistent quality service to the customer from the start of the job through to its closure.• Keep customers regularly updated as to the progress of their incident and escalate matters as required.• Follow all Technology Services and Customer Services processes and procedures for work performed.• Identify and communicate technical issues to technology users across the university as required.• Identify and report on regularly occurring problems so permanent solutions may be investigated.• Provide documented solutions to resolved incidents.• Maintain a high level of job information and time recording standards.• Develop effective relationships with staff so that Technology Services are viewed as a partner to work with regarding IT decisions.• Prioritise tasks to ensure that the work queue is progressed in a timely manner and customer satisfaction levels are adhered to.• Self develop skills in current and emerging IT desktop and telecommunications technology• Proactively offer solutions provided by emerging technologies Show less

  • Tech Crew (Desktop Support)

    Mar 2014 - Sept 2020

  • Change Analyst

    Jul 2018 - Jan 2019
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  Obela Fresh Dips & Spreads - ANZ

  Sept 2020 - now

  Business Solutions Administrator