Luiz S.

Experience

• 

  Department for Education, São Paulo State

  Jun 2009 - Nov 2010

  School Secretary

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱: • Delivered administrative support, contributing to the smooth and efficient operation of the school. • Improved and implemented processes that increased team productivity through technology.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱: • Appreciated the significance of strong organisation, clear communication, and meticulous attention to detail in ensuring smooth administrative operations.• Identified opportunities to enhance processes and boost team productivity through technology, leading to a proactive approach in seeking solutions and prompting my decision to study IT for Business Management, marking the start of my journey in IT. Show less

• 

  Monster

  Nov 2010 - May 2011

  IT Intern

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱: Provided essential technical assistance and resolved basic IT issues, supporting the efficiency of the IT team. 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱: • Recognised the importance of clear communication and effective problem-solving in IT support roles, while also gaining valuable experience in handling professional setbacks and learning from constructive feedback. • A challenging conversation with my line manager, for which I am forever grateful, taught me how to better navigate my professional journey. Show less

• 

  Average Tecnologia

  Jun 2011 - Oct 2012

  Software Engineer Trainee

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱: Enhanced analytical and problem-solving skills through practical experience in systems analysis and software development.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱: Learned to apply analytical thinking to solve real-world software development challenges effectively.

• 

  Terbraz Ind. LTDA

  Oct 2012 - Mar 2013

  Software Developer Internship

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱: Acquired foundational software development skills through hands-on involvement in real-world projects.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱: Understood the critical role of collaboration and effective problem-solving in professional software development.

• 

  TOTVS

  Apr 2013 - Feb 2015

  Junior System Analyst

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱:• 𝗘𝗥𝗣 𝗮𝗻𝗱 𝗖𝗥𝗠 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Contributed to the development of the ERP/CRM (Protheus) system as a junior analyst and programmer, utilising ADVPL (Clipper) and SQL to enhance functionality.• 𝗕𝗮𝗰𝗸𝗹𝗼𝗴 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻: Significantly reduced the CRM backlog within months of joining, leading to increased team satisfaction and future opportunities, including a return to the company!𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱:• Gained a solid understanding of ERP and CRM systems development principles and the critical role of SQL in effective data management.• Recognised that soft skills are as crucial as coding for programmers; users trusted my feedback, and leaders supported my decisions due to my consistent commitment. Show less

• 

  Elevadores Otis

  Sept 2015 - Jun 2016

  Functional Business Analyst

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱:• 𝗟𝗲𝗴𝗮𝗰𝘆 𝗦𝘆𝘀𝘁𝗲𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Supported legacy information systems across multiple company areas, focusing on accountancy and supply chain modules.• 𝗙𝗼𝗿𝗲𝗶𝗴𝗻 𝗧𝗿𝗮𝗱𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Ensured the smooth operation of Foreign Trade Modules.• 𝗕𝘂𝗴 𝗙𝗶𝘅𝗶𝗻𝗴: Fixed bugs on the intranet site using SQL, ASP VB, and .NET.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱:• How to effectively manage and support complex legacy systems while ensuring global communication.• Use your contacts; the solution might be out there, and you don't have to do or to know everything yourself. Show less

• 

  TOTVS

  Oct 2016 - Jun 2018

  Software Engineer

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱:• 𝗖𝗥𝗠 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Developed and maintained the CRM module of the ERP system Protheus, enhancing business operations.• 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴: Analysed problems and worked closely with the business area to implement effective solutions.• 𝗔𝗴𝗶𝗹𝗲 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Collaborated on the implementation of Agile methods, including SCRUM and KANBAN, to enhance product management efficiency.• 𝗥𝗶𝘀𝗸 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Implemented Risk Score Analysis in the CRM to improve decision-making.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱:Always leave a job on good terms; professional relationships matter. People remember your work ethic, your interactions, and your achievements. I obtained this position due to my prior experience here, where I cultivated strong relationships and built a reputation for reliable work. Show less

• 

  Tearfund

  Jun 2019 - Sept 2020

  Systems Developer

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱:• 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Conducted end-to-end software development using C#, JavaScript, and VBA, increasing efficiency and reducing system errors by 30%.• 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Replaced an outdated reporting system with Microsoft Power BI, delivering 8 large-scale reports in 3 months and decreasing loading time by 96%.• 𝗗𝗮𝘁𝗮 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Implemented an API to unify spreadsheet data sources, reducing information duplication and enabling accurate reporting on key performance indicators.• 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻: Contributed to front-end architecture and roadmap planning, collaborating with cross-functional teams to make technical decisions and propose improvements.• 𝗔𝗣𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Managed the integration of back-end APIs into the front-end, ensuring smooth communication and data retrieval.• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻: Worked on performance and scalability enhancements, continuously improving the product's performance and scale.𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗟𝗲𝗮𝗿𝗻𝗲𝗱:• Understanding user needs and translating them into effective software solutions is crucial for achieving the organisation's goals.• I had never worked with C# nor built APIs before. During my interview, I pledged that if hired, I would be proficient in programming within three months. Less than a year later, I was developing and implementing an API from scratch. Commitment is indeed powerful! Show less

• 

  The London Project

  Oct 2020 - May 2023

  𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱:• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Built strong relationships with stakeholders, influencing key decisions and creating valuable partnerships.𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Created roadmaps that aligned IT projects with organisational goals, improving efficiency and programme success.𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Spotted and shaped digital opportunities, leading to major service improvements.𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗜𝗺𝗽𝗮𝗰𝘁: Led a complex business and technology transformation, boosting productivity by 30% and optimising resources by 40%.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱:• Never underestimate the power of small, focused teams. Less is more.• The synergy that occurs when there are conflicts in the team can be an opportunity to propel the organisation to the next level. Don't avoid conflicts; work through them. Show less 𝗩𝗮𝗹𝘂𝗲 𝗔𝗱𝗱𝗲𝗱:• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸: Developed the charity's success framework by starting strategic programmes and improving support systems, cutting costs by 15%.• 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗲 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Guided programme growth and service delivery, focusing on user experience and community engagement while staying true to organisational values.• 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Led the development and launch of a strategic web platform, integrating key business tools such as Salesforce CRM, Mailchimp, Monday.com, and Google Workspace through automation to create a unified ecosystem for internal operations and external stakeholders.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱:• By starting with a clear 'why' and defining a robust strategy, we can ensure resources are used efficiently and value is effectively delivered.• Start-ups are exhilarating and filled with rewarding moments. However, prioritise your well-being; avoid burning the candle at both ends. The challenges are just as intense as the achievements. Show less

  • Head of Operations and Programme

    Jan 2022 - May 2023

  • Programme and Communications Manager

    Oct 2020 - Jan 2022
• 

  UK Health Security Agency

  Oct 2023 - now

  𝐊𝐞𝐲 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭𝐬:• Leading strategic technology initiatives to align digital services with UKHSA's mission of safeguarding public health.• Building trusted relationships with senior stakeholders to identify and shape digital opportunities, ensuring alignment with organisational strategy.• Collaborating with business groups to anticipate demand and shape technology needs, driving innovation and service improvements.𝐖𝐡𝐚𝐭 𝐈'𝐦 𝐃𝐨𝐢𝐧𝐠 𝐍𝐨𝐰:I’m working with senior leaders across UKHSA to align technology with our organisation’s goals and make a real difference in public health. My focus is on building strong relationships, identifying opportunities for innovation, and shaping technology strategies that solve real problems. I aim to ensure that every digital solution we deliver meets the needs of the people we serve and supports our mission to protect the nation’s health.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱: Transformation is never easy. It requires intentionality, empathy, and a deep understanding of people’s needs. Success comes from building trust, listening, and working together to overcome challenges. Show less 𝐕𝐚𝐥𝐮𝐞 𝐀𝐝𝐝𝐞𝐝:• 𝗕𝗲𝘁𝘁𝗲𝗿 𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸: Built strong relationships with senior leaders, bringing teams together across the Business Partnering portfolio.• 𝗔𝗴𝗶𝗹𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led a diverse team through the discovery phase of a vital new service, finishing on time and within budget.• 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Successfully managed the shutdown of a complex COVID-19 solution with clear communication and stakeholder support.• 𝗖𝗿𝗶𝘀𝗶𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Quickly formed an emergency IT team to solve a critical issue, saving £130k in fines and protecting the organisation's reputation.• 𝗧𝗲𝗮𝗺 𝗚𝗿𝗼𝘄𝘁𝗵: Helped teams develop, set up performance measures, and fostered a culture of continuous improvement and psychological safety.• 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Started an Agile Delivery Community to help people connect and grow professionally.𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗚𝗮𝗶𝗻𝗲𝗱:• Taking decisive action and managing stakeholders well is crucial when solving critical problems.• The importance of creating a psychologically safe environment where team members feel empowered to contribute and grow, leading to enhanced collaboration and innovation. Show less

  • Technology Business Partner

    Jan 2025 - now

  • Senior Delivery Manager (Agile)

    Oct 2023 - Jan 2025