Johnathan Garner

Experience

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  Iron Mountain

  Apr 1999 - Jun 2012

  Responsible for supervising all daily operations in the most cost effective and customer satisfying manner by leading and coaching a high performance team and complying with federal, state and Iron Mountain regulations∙ Supervised and assigned specific responsibilities to all Operations personnel, which included managing work assignments and evaluating workflow, as well as reporting and account processing activities as required by the needs of the branch and customer base∙ Maintained positive relationships with internal and external customers such as transportation, customer service, account management, and sales∙ Managed department performances through motivation, monitoring and coaching∙ Ensured staff provided excellent internal and external customer service∙ Provided relief coverage for operational duties when employees utilized time-off∙ Monitored employee attendance, productivity, and other performance markers, as well as and provided counseling to employees as needed∙ Conducted facility tours for existing and potential clients. Managed a staff of 15 team members across multiple facilities.. Combined was responsible for the daily operations of 700,000 square feet which made up facilities in Dallas, Grand Prairie, and Fort Worth.. Trained and implemented the Performance Management Tool (PMT ) . Implemented the Management Operating System ( MOS ) to team members to deliver accuracy and development within the team Show less Responsible for the coordination, monitoring, control, and resolution of customer requirements for all Iron Mountain service lines. Analyzed internal requests for customer support through system tools and market team members and implement solutions. Ensured customer requirements were resolved in accordance with service level agreements and performance metrics.∙ Built internal/external relationship through exceptional problem solving skills and consistent follow through∙ Assisted Management with existing clients and supported Sales Team with new clients∙ Led problem resolution within established guidelines by effectively communicating with other departments and the customer∙ Handled all billing issues and ran month end reports to ensure clients were billed according to their contracts∙ Educated customers on all Iron Mountain products and services across all business lines∙ Ensured customer requirements were resolved in accordance with service level agreements and performance metrics∙ Performed proactive calls to accounts to review service performance∙ Developed and/or recommended service resolution plans and potential opportunities∙ Completed customer proprietary Special Reports and Inventory Analysis request for customers∙ Recommended and selected to join conversion team to assist in converting client information from one system to another, and trained employees and customer on how to use and manage the new system Show less Responsible for internally servicing the customers by maintaining their inventory through performing and directing record center tasks including retrievals, incoming, destructions, internal moves, permanent withdrawals and any special projects requested.∙ Provided daily direction to employees in order to accomplish specific projects and/or task as well as observed safety procedures∙ Monitored employee’s work for productivity, quality and completion. and ∙ Made recommendations to Operations Manager regarding staff assignments∙ Processed all incoming orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions, and closed orders in Safekeeper∙ Researched and resolved discrepancies encounters during above processes and communicated complex issues to manager Show less

  • Operations Supervisor

    Sept 2009 - Jun 2012

  • Customer Service Associate

    Jan 2002 - Aug 2009

  • Operations Coordinator

    Jan 2000 - Jan 2002

  • Courier

    Apr 1999 - Jan 2000
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  Final Mile Dedicated Group

  May 2017 - Jan 2020

  Director Of Operations

  Led operations for a high-volume logistics and transportation company, managing a team of 25+ contract drivers and improving service delivery times by 30% through the implementation of streamlined processes and performance metrics.Developed and executed sales strategies that increased revenue by 40%, establishing strong relationships with key clients and expanding the customer base through targeted marketing initiatives and personalized service offerings.Optimized logistics operations by implementing advanced route planning and scheduling software, resulting in a 25% reduction in transportation costs and improved delivery efficiency.Monitored and analyzed key performance indicators (KPIs) to assess operational effectiveness, utilizing data-driven insights to implement process improvements that enhanced overall productivity and customer satisfaction.Collaborated with cross-functional teams, including sales and customer service, to ensure seamless communication and coordination, leading to a 20% increase in customer retention and repeat business. Show less

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  CORVETTE MODS

  May 2020 - Apr 2021

  Warehouse Manager

  Streamlined warehouse operations by implementing inventory management systems, resulting in a 30% increase in order fulfillment accuracy and a significant reduction in order processing time.Supervised a team of 15 warehouse staff, enhancing productivity and teamwork through targeted training programs, leading to a 25% improvement in overall operational efficiency.Developed and enforced safety protocols and best practices, achieving a 50% reduction in workplace incidents and ensuring compliance with OSHA regulations to create a safe working environment.Optimized space utilization within the warehouse, reorganizing inventory layout and implementing effective storage solutions, which increased storage capacity by 20% without additional costs.Coordinated logistics and shipping operations for domestic and international orders, reducing shipping costs by 15% through strategic partnerships with carriers and efficient route planning. Show less

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  Runway Truck Wash

  May 2021 - Jun 2022

  General Manager

  Successfully managed daily operations of a high-volume truck wash facility, increasing customer satisfaction scores by 30% through the implementation of enhanced service protocols and staff training programs.Oversaw a team of 10 employees, fostering a culture of teamwork and accountability that resulted in a 25% reduction in employee turnover and improved service efficiency.Developed and executed marketing strategies that increased customer acquisition by 40%, leveraging digital marketing and community outreach initiatives to enhance brand visibility and drive revenue growth.Implemented inventory management practices that reduced supply costs by 15%, optimizing resource allocation and ensuring consistent availability of cleaning materials and equipment.Established and maintained strong relationships with key clients and local businesses, leading to partnership agreements that generated a 20% increase in repeat business and customer loyalty. Show less

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  Freemyer Industrial Pressure, L.P.

  Jun 2022 - now

  Purchasing and Warehouse Manager

  Managed procurement processes for critical oil industry materials and equipment, negotiating contracts with suppliers that resulted in a 15% cost reduction while ensuring timely and reliable supply for ongoing operations.Oversaw daily warehouse operations, ensuring accurate inventory control, efficient storage, and compliance with industry safety standards, leading to a 20% increase in operational efficiency and a 10% reduction in stock discrepancies.Developed and maintained strong vendor relationships, consistently securing favorable terms and on-time deliveries for high-demand items in challenging market conditions, contributing to uninterrupted oil field operations.Led a team of 5 warehouse staff, including inventory controllers and logistics personnel, implementing process improvements that optimized workflows, reduced delivery times by 25%, and improved overall warehouse safety protocols.Coordinated logistics and transportation for materials and equipment to remote oil field locations, optimizing transportation routes and reducing freight costs by 18% while ensuring compliance with material handling and safety regulations. Show less