Raza Akram

Experience

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  Corvit Systems

  Jan 2011 - Jan 2012

  VOIP Engineer
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  Wateen Telecom

  Mar 2014 - Feb 2015

  Voice Network Engineer IPT/IPCC

  Administration and management of Cisco Call Manager, Voice Gateways, Switches, PGW softswitch 2200, Cisco SLTs, Cisco Proxy servers (CUSP), Cisco IP Phones, ICM Scripting, and ICM (Router,Logger, AW, HDS).

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  Expertflow

  Mar 2015 - Apr 2016

  UCCE Support Engineer

  • Provided the level 3 support of IP Telephony and Contact Center to customers like Warid Telecom, PTCL, IAM Morocco Telecom.• Supported day-to-day requests of users and documented all the performed services.• Managed the CUCM administration, installation, configuration and troubleshooting of version 7, 8.x, 9.x, and 10.x • Configured and managed the Cisco voice gateways (MGCP, H.323, and SIP)• Maintained and configured the E1 lines.• Configured and installed MS DNS server• Configured and maintained the media resources like (MTP, conference bridges and transcoders)• Configuration and troubleshooting of extension mobility services.• Implemented the voice dial plans for inbound and outbound calls in CUCM.• Implemented and configured the voice translation rules.• Provisioning of phones and end user profile like name, DN, and speed dials as per requests.• Worked on Cisco UCS servers (C-240 and C-210)• Hands on experience of virtualization, like VMware Sphere and Esxi servers.• Administration and maintenance of Cisco UCCE cluster version (8.x, 9.x and 10.x)• Administration, configuration, and troubleshooting of Cisco ICM (Router, Logger, AW, HDS).• Analyse and resolve the issues related to ICM and CVP systems.• Hand on with UCCE issues related to CTI agents (Agent Desktop and Finesse)• Maintained the Peripheral Gateways.• Resolved the issues related to CCMP and CUIC.• Implemented the ICM scripting.• Collection and analysis of system logs to find the RCA.• Configured and managed the Cisco switches, 4507, 4503, 35xx, 37xx series. • Installation and administration of Cisco soft switch PGW 2200.• Configuration and troubleshooting of CUSP.• Configuration and troubleshooting of Cisco SLTs.• Administration of Cisco CVP servers (Call server, VXML server, Media server)• Cisco outbound dialler.• Maintained the weekly and the monthly backups of whole IPCC and IPT cluster including IOS devices.• Responsible to perform the daily health check. Show less

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  IST Networks

  Nov 2016 - now

  Senior System Engineer