Debojyoti Halder

Experience

• 

  HCL

  May 2004 - Sept 2011

  1. Supported and governed the standards of the CCB process2. Coordinated and Managed the formal process of introducing change to the release3. Ensured that change management processes are adhered, provided visibility to stakeholders and reported metrics 4. Ensured mandatory approvers/ impacted tracks are invited5. Facilitated and recorded CCB meeting involving multiple stakeholders across different Line of Busi-nesses6. Communicated approval (or withdrawal/ cancellation) of CR to all stakeholders7. Ensured that all previously called out Action Items/ concerns were closed8. Performed post implementation review for all changes implemented and prepared reports on successful or failed implementations9. Trained internal personnel on ITIL and Six Sigma Show less

  • Consultant

    Sept 2007 - Sept 2011

  • Senior Quality Analyst

    May 2004 - Sept 2007
• 

  IBM

  Feb 2012 - Oct 2016

  Process Manager

  1. Ensured process adherence for Change Management, Problem Management, Major Incident Manage-ment and Compliance Management for multiple accounts2. Planned and executed changes in agreement with senior managers based on client requirements3. Chaired CAB (Change Advisory Board) meetings to sign off/reject proposed changes based on business, fi-nancial and technical requirements4. Performed post implementation review for all changes implemented and prepared reports on successful or failed implementations5. Chaired high severity outage meetings/calls and drove major incidents to closure within agreed SLA6. Prepared Post Incident Review documents to facilitate strong interfaces with other service management processes7. Engaged technical teams in brainstorming sessions to prepare RCA reports and mitigation plans for major and recurring incidents8. Chaired WAR (Weekly Account Review) meetings; kept a track of on-going issues, ensured resolutions by issue owners within promised due dates9. Ensured Continual Service Improvement by preparing and reviewing weekly and monthly process metrics along with senior management based on set KPIs10. Ensured that the infrastructure is 100% technically compliant by keeping a track of all applicable updates on the servers thereby ensuring that patches are applied on time by server admins11. Performed periodic health check on the infrastructure for all accounts in scope Show less

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  HCL

  Nov 2016 - now

  Senior Consultant

  1. Plan and create a visual roadmap for the entire project duration2. Gap analysis of current state documentations and practices being followed in the organization3. Documentation of future state plans, policies, processes and procedures4. Conduct training sessions to ensure knowledge transfer to the entire organization5. Provide assistance in configuration and implementation of the ITSM tool (ServiceNow)6. Provide implementation assistance to the entire organization7. Create internal audit teams and ensure that periodic management reviews are conducted8. Regular monitoring and reporting of project health, risks and mitigation suggestions9. Stakeholder management10. Coordinate external audit and successful certification Show less