Steven Posey

Experience

• 

  Pride in NC

  Jan 2007 - Dec 2007

  Community Support Personnel

  • Interacted with authority figures on a daily basis• Summarized detailed accounts of daily duties• Interacted with special needs clients• Motivated clients to achieve their best• Created reports on clients actions

• 

  Rent-A-Center

  Apr 2008 - Jul 2010

  Assistant Manager

  • Negotiated new rental orders over the phone and on the sales floor• Attained new business by telemarketing and distributing print materials• Reviewed rental agreements as required• Reviewed expired accounts and communicate with customers to promote timely payments• Maintained accurate records of past due account activity• Represented Rent-A-Center in court cases on customer delinquent accounts• Encouraged and train new employees

• 

  Superlative Technologies

  Jan 2011 - Aug 2018

  • Manages Hardware and Software requests for all IT needs (Navy Marine Corps Internet (NMCI), Legacy)• Maintain inventory levels and checks of compliance.• Issues Hardware and Software to users for all IT needs (Navy Marine Corps Internet (NMCI), Legacy)• Keep an accurate account of assigned users to assets.• Preform Monthly spot check of assets and a 100% inventory to generate yearly reconciliation. • Procure Hardware and Software• Research products for need and functionality. • Responsible for install of Legacy software to Legacy computers.• Uses Remedy to complete tickets• Assisted in the iOS/ Android upgrades from Blackberry• Coordinates DRMO shipments for disposal of Government Furnished Equipment (GFE). • Assisting in creating a new process and SOP for Asset Management • Responsible for the acquisition, deployment, tracking and inventory of all assets.• Maintains current knowledge of software or hardware changes.• Review source documents for completeness and accuracy in accordance to established procedures.• Responsible for the complete hardware and software lifecycle.• Approve hardware and software requests.• Manage hardware moves, adds and changes. Show less • Create new user Classified and Unclassified accounts • Procure software and hardware for the command and maintain inventory • Perform WIN 7 upgrade, Email and Blackberry migrations• Use e-market place, RAPT tool, SReForm, ISF Tools, NET, and Command internal request systems to complete daily tasks• Point of Contact for Navy Marine Corps Internet (NMCI) printers in the command• Point of Contact for Navy Marine Corps Internet (NMCI) Smartphones accounts (Apple, Android) in the command• Point of Contact for Navy Marine Corps Internet (NMCI) needs of all ONR Field Sites across the US• Manages ONR printer upgrades to MFD’s on a 5 Year Plan• Assisted in the iOS/Android upgrades from Blackberry • Assisted with the oversight and management of a 1200 user tech refresh for the ONR command• Assisted in installation of hardware ( Computers, Printers, MFD’s, and VoIP Phones) • Created training documents for equipment (MFD’s, Blackberry, Good, MobiKEY) • Acted as the Contract Technical Representative (CTR) for the command during the position vacancy Show less

  • Asset Manager

    Nov 2015 - Aug 2018

  • Assist Contract Technical Representative

    Sept 2012 - Dec 2017

  • Geographical Informational Systems Analyst Assistant

    Jan 2011 - Sept 2012
• 

  22nd Century Technologies Inc.

  Aug 2018 - now

  National War Room Director