Celina Aleman

Experience

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  BakerRipley

  Jan 2016 - Aug 2017

  Correlates and summarizes data from four different data bases. Updates the Matches Savings program spreadsheet and processes the paperwork. Assembles information and creates documents or spreadsheets required for various reports. Provide general assistance with Matched Savings Accounts (SAVE accounts), connect participants to free financial coaching from Family Houston, and encourage tax clients at the Baker year round center to open a SAVE Account at Promise Credit Union. Answer taxpayer phone calls, research and answer taxpayer questions, assists with the transmission and processing of tax returns, and research and resolve transmission errors.

  • Administrative Assistant

    Oct 2016 - Aug 2017

  • Bilingual SAVE Specialist

    May 2016 - Oct 2016

  • Client Liaison Bilingual

    Jan 2016 - May 2016
• 

  SThree

  Aug 2017 - now

  • Manage terminations of contracts and relying off-boarding information to candidates• Ability to monitor, extract and analyze data from company systems in order to prioritize and drive activities, behaviors and key financial and service metrics (NPS) that enhance performance and service• Supporting consultant training and development needs to improve service, productivity & customer retention• Maintain external clients and candidates’ relationships• Resolve contractual, payroll, invoice and timesheet disputes with clients and candidates• Assist in the onboarding process by chasing candidates to complete onboarding docs, contracts, drug screens, background checks and I-9 to ensure their compliance prior to their start date• Negotiating pay/salary rates (WGP), margins and contract durations between client and candidates Show less

  • Senior CMT Consultant

    Mar 2019 - now

  • Associate Contract Management Consultant

    Aug 2017 - Feb 2019