Rohan Sadamast

Experience

• 

  Icici One Source

  Jul 2006 - Apr 2009

  Assistant Manager

  Achieving quality targets, C-SAT along with SLAs such as Service levels, Abandoned%, AHT, mystery shopping, login hours and sales targets for a UK based rewoned bankResponsible for attrition & absenteeism for the shift Coaching and monitoring the FTE’s/TL’s and giving feedback on timely basis & identifying training needsIn domestic business was responsible for Service Level Agreements of clients and ensure SLA’s are met.Also was accountable for Daily briefing, Break management, Floor management, Shift transition Show less

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  RAMPgreen

  Jun 2010 - Feb 2013

  Operations Manager

  Responsible for managing operations for a distinguished insurance client in meeting overall sales target & SLA’sHandling outbound lead generation, inbound customer service & Online Sale Business through client-based website processes for Pan IndiaPart of India’s first self-online insurance policy & make it a successAlso managing Training & Quality for all my processes such as Training Throughput, Quality evaluations, Quality scores, refreshers etc.Responsible for client management – call center & field interface Show less

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  Securens Systems Pvt. Ltd.

  Sept 2014 - May 2021

  General Manager

  Ensure 100% deterrence ratio, no miss-outs, detect & deter every attempted crimeMonitoring & reviewing: Incident Management, Budget, Performance, Processes & SLA'sSupervising 24/7, 365 days operations across various shifts Manpower management with calculated & formulated approach month on monthResponsible for ISMS & ISO audits for the Command Center

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  ZICOM SAAS PRIVATE LIMITED

  May 2021 - Mar 2023

  • Assistant Vice President

    Aug 2022 - Mar 2023

  • General Manager

    May 2021 - Aug 2022
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  CMS Info Systems

  Apr 2023 - now

  Assistant Vice President