Randi A Ward

Experience

• 

  Equity Bank

  Jan 2014 - Aug 2019

  Bank Teller

  Always a friendly face in the lobby, I greeted customers and assisted with their banking needs. When complex issues presented, I worked diligently with the customer and executive staff to find the best solution, or at least the best person for the job! Over the course of 5 years, I was able to lend my experience to help develop and organize frontline procedures and duties for the staff after me.— Trained new employees at multiple locations on bank compliance, financial services, cash handling, time management, and new bank products— Developed opening and closing procedural binders for new employees; binders have been implemented at four local branch locations in the KC Metro— Consulted with team members and executive management to find the best solutions for complex client needs— Identified customer needs, promoting appropriate bank products and services in high-volume business district— Performed financial transactions such as deposits, withdrawals, loan payments, and cashier's checks; business account reconciliation; vault balancing and branch auditing— Greeted customers and assisted with requests such as statement research or cash handling Show less

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  CVS Health

  Jun 2019 - Aug 2019

  Specialty Pharmacy Representative

  Served as liaison between patient families and certified pharmacists, providing education on specialty life-sustaining medications and available funding resources.Key Points:— Advocated for patients by contacting drug manufacturers and insurance companies directly via phone and email to complete complex medical transactions— Implemented seamless onboarding and enrollment experiences for new and existing specialty patients while providing customer education, processing new referrals, and routine intake Show less

• 

  Jackson Pool Surfaces

  Oct 2020 - May 2021

  Administrative Assistant

  Worked closely with the operations manager and CEO to coordinate on projects, improve internal workflows, and serve our customers.Key Points:— Directly assisted the operations manager with development of business processes, project management, creating construction proposals, customer service, and file management— Provided executive support in coordinating tasks with workers, creating business materials as needed, communicating with vendors, and ordering supplies— Scheduled site appointments, created estimates based on initial site visit, addressed customer concerns around pricing and materials, and obtained proper sign-offs to secure projects— Updated onboarding and training programs using Trainual for new and existing employees, ensuring state certifications stay in compliance and encouraging continued learning for site workers Show less

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  RW Desk Associates

  Apr 2021 - Jun 2024

  Project Coordinator

  Helped small businesses to brainstorm, plan, and execute creative projects including web design, campaign launches, rebranding, and marketing events; also business organizational tasks such as database management, communication plans, sales dashboard setup, and file management.— Created employee onboarding documentation by utilizing company objectives, role responsibilities, and collaborating with the company’s culture manager (client: pet food consulting company)— Developed organizational strategy to re-align business goals and raise brand awareness, resulting in the delivery of revenue-earning professional development workshop programs (client: life coach)— Streamlined company’s internal communication by clarifying team member roles and creating a centralized knowledge-sharing hub using Microsoft Teams Wiki (client: local construction company)— Drove small team through the successful release of new music EP and video shoots within unexpected time constraint while staying within budget (client: music production)— Directed creative projects including but not limited to the design and rebranding of business websites, the creation of internal marketing and communication plans, and the planning/design of professional events— Designed and implemented customer portals for all new projects, ensuring clients have access to project details and invoices— Facilitated consistent virtual and in-person meetings with clients to ensure project details arewell-defined, deliverables on schedule, and on track with business goals Show less

• 

  AllShifts

  Dec 2021 - Sept 2023

  Responsible for nurse staffing client relationships in the south and southwest regions of the US. Spearheaded teams of 3-5 to penetrate new markets and reach challenging milestones as a region. Collaborated with recruiting and marketing teams to promote exciting new nursing opportunities and offer specialized incentive programs.Key Points:— Developed a recruiting pipeline and new business workflow to attract, track, and assign travel nurses for high demand contracts in the private prison sector; resulting in +$100K increase from this avenue— Designed onboarding and training materials for nursing roles by meeting with nursing home administrators, researching industry skills, and consulting with nurse supervisor— Motivated interdepartmental region to surpass quarterly goal (+$20K excess billings) through facilitating daily standup meetings, encouraging regional team interactions, and providing 1:1 coaching for assistants and managers— Collaborated with marketing manager to create unique marketing nursing campaigns to authentically grow regions low in engagement via email, SLY broadcasting, text, and digital ads— Gave weekly presentations with performance reporting to CEO, COO, CFO, marketing director, and sales to advocate for budgeting resources, hiring, and staff training— Utilized market research and analytical tools to identify emerging opportunities in region to drive strategic initiatives Show less Built and maintained strong relationships with long term care facilities, connecting them with temporary nursing staff and staffing solutions while coordinating work for nurses.Key Points:— Built strong client relationships through initial scope of needs, establishing intended outcomes in timeline and budget, analyzing trends, and developing new initiatives as needed— Participated as key stakeholder for in-app brand strategy, messaging, and the development of new client, employee, and internal project features— Communicated with prospect and existing employees daily to recruit, interview, onboard, and promote nursing opportunities— Trained and mentored 5 new assistants in calendar & email management, project execution, and relationship management methods observed to be successful— Resolved complex problems with employees and management around billing, training, compliance, labor, and interpersonal issues— Participated in staff corrective actions by discussing behavioral issues with offenders, agreeing on solution and escalating to more extreme actions, such as the execution of terminations Show less Assisted account managers with growing their business by handling calls and emails, updating needs, and completing data entry.Key Points:— Rapidly handled high-volume of client communications, multitasking and triaging information between multiple departments; averaging 30 quality calls and emails handled daily— Setup and attended virtual meets between managers and clients to facilitate SAS Q&As, instruct on product usage, take notes, and provide follow up documents and resources as requested— Coordinated onboarding activities with account managers to maintain employee information including benefits & rewards, pay discrepancies, and credentialing using company HRIS system— Expertly assisted managers with staff scheduling, payroll processing, employee relations, reporting & analytics, credentialing, and unique staff issues in a fast-paced environment Show less

  • Regional Account Manager

    Feb 2023 - Sept 2023

  • Account Manager

    Mar 2022 - Feb 2023

  • Assistant Account Manager

    Dec 2021 - Mar 2022
• 

  RW Creative Media

  Oct 2024 - now

  Founder

  I've launched RW Creative Media, a passion-driven brand development company that helps faith-based businesses and personal brands strategically enhance their presence through optimized content, branding, and digital media. As we grow, I am still actively seeking full-time opportunities in your organization to apply my skills in growth management and recruitment to make an impact with your dynamic team.