Kat Reisinger

Experience

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  Marinwood CSD

  May 2000 - Jun 2007

  Senior Lifeguard/ Water Safety Instructor/ Lifeguard Instructor Trainer

  • Supervised and coordinated the effective operation of community center and aquatic programs• Responsible for the safety and comfort of all patrons in pool and pool area• Planned and conducted special events such as Family Fun Night, Teen Swim and Sunday Fun Days• Taught over 900 children how to swim as well as designed and implemented Swim Aide Institute• Taught Group and Private Lessons while developing the Adaptive Needs Swim Lesson program

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  California Pizza Kitchen

  Sept 2005 - Oct 2007

  Waitress/BarTender/Hostess

  • Genuinely great guests to make them feel comfortable while introducing special features or menu items• Take beverage and food orders while delivering said items in a timely and appropriate manner• Continual guest management ensuring a pleasurable experience.• Avidly upsold menu items to increase company sales and overall bill thus increasing final tip• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.• Resolve customer complaints Show less

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  University of Reykjavik Business School

  May 2007 - Sept 2007

  Research Specialist

  • Performed daily office managerial duties: answered multi-line phones, coordinated director’s schedules, planned events, organized investor luncheons • Responsible for researching, analyzing and comparing global business schools to the Reykjavik program taking into considerations all factors such as cost, location, program offerings, internship availability and overall graduate success.• Made recommendations to Supervisors on suggested improvements to grow the program ensuring success in a competitive educational field Show less

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  Sequoia Mortgage Capital, Inc.

  Oct 2007 - Jun 2008

  Executive Assistant

  • “Jack-of-all-trades” Office Manager – professionally answering phones, inventory and ordering of supplies, scheduling office maintenance and light custodial tasks • Managed loan officers and partner portfolios and presented on current market trends to executives• Prepared prospectuses, marketing materials and maintained website and Salesforce Customer Management Software• Selected and streamlined office procedures based on analysis of turnaround time and system automation, resulting in superior inventory and selection for guests.• Adequately and in a timely fashion, performed any and all tasks assigned by Executives Show less

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  City of San Rafael

  Mar 2008 - May 2012

  Program Coordinator

  • Under general supervision, develop, manage and evaluate a comprehensive aquatics program for the community• Develop and manage aquatics programs and pool schedules; lead aquatic staff trainings; develop staff training curriculum; develop partnerships with non-profit organizations and community groups to provide a variety of aquatics programs that enhance community safety, health and wellness• Designed and implemented multiple new recreation programs varying from a new swim lesson program, adults sports teams to summer camps for youth and a volunteer program for pre-teens• Evaluated pool season focusing on community involvement, budget, attendance numbers and program evaluations in order to revise and update content ensuring a more effective operation• Utilized all modules of CLASS software as well as trained other staff how to use it• Prepare and present verbal and written reports to governmental agencies and community groups as needed Show less

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  City of Mill Valley

  May 2012 - now

  Supervisor - Focus on Operations & Strategic Partnerships (Aquatics & Fitness)

  • On-site facility supervisor of the year-round Aquatics and Fitness Center including an indoor pool, water slide, spa, aerobics studio, fitness center, Kidzwatch program and customer service area• Develop public relations materials for the marketing of programs and promotion of the health, fitness and safety benefits of aquatic and fitness programs for all ages as well as special events and afterschool programming• Establish and maintain cooperative partnerships with community organizations and agencies to build coalitions that will improve services and programs• Prepares and presents staff reports and community partnerships at City Council, Chamber and Commission meetings• Facilitates operation of all Mill Valley Recreation Departments such as Arts & Culture, Teen Zone, Youth Services, Sports & Fitness, Adult & Senior Services, Special Events and Facility Management• Works as a liaison between all City Departments, City Schools and Neighborhood Organizations to put on city-wide events such as Health and Wellness Day, Mill Valley Film Festival and the Safe & Sober Grad Coalition• Oversees use and scheduling of facilities for optimum utilization of programming spaces, revenue generation and cost recovery.• Monitor the maintenance procedures for the Recreation Department facilities.• System Administration of Recreation Management Software System • Determine and continually evaluate quality and level of Customer Services. • Assist Recreation Director in development and implementation of performance based measurements/evaluations.• Participates in the preparation, development and administration of facility and department’s annual budget of $1.5 Million• Provides assistance and guidance to individuals or organizational users of facilities, anticipate and resolve problems related to events and activities.• Develops implements and administers policies, procedures, contracts, and manuals for facility users Show less

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  Self-Employed

  Jan 2014 - May 2019

  Social Media/Email Marketing Consultant

  • Develop and execute social media strategy, engaging with the agency’s followers for multiple fitness and event companies• Create compelling social media messaging for channels including Twitter, Facebook, Pinterest, Snapchat, Instagram, Periscope, and YouTube. • Help to define and implement online marketing initiatives including a mix of search engine optimization, email, search engine marketing, behavioral targeting, social, engagement, display advertising and other emerging interactive media. • Actively led social efforts to bring "old school" companies into the social media world • Measure and analyze campaign metrics with the goal of adjusting tactics to optimize traffic, conversion rates and overall performance. • Manage analytics, reporting and dashboards to give context to campaign performance. Show less

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  ClassPass/ fitmob, inc.

  May 2014 - Jul 2015

  Regional Manager

  • Part-time position as Regional Manager for all partner studios and fitmob users responsible for all aspects of Marin• Direct liaison between fitmob and all 40+ partner studios ensuring highest quality experience in areas related to customer service, new user outreach, operations, program success, budget and overall growth• Responsible for recruiting, training, supervising and disciplining a group of volunteer Mob Ambassadors who promote company growth and outreach through street teaming, event presence, online & offline marketing and program QA/QC• Developed SWOT and used multiple market analytics for North Bay Growth with focus on meeting community needs for fitness opportunities and best fit for demographics • Responsible for weekly online integration and publishing of our schedule on the website and on Android/IPhone Apps including both manual entry and API integrations Show less

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  City of Walnut Creek

  May 2019 - now

  • Responsible for the development and delivery of contemporary recreation classes for the community and the highest quality active aging and adaptive programs and services for senior citizens and special needs populations• Tasked with actively engaging with the community and to explore current recreation trends surrounding future of senior programming and center development to ensure innovation, inclusivity and fun• Worked to articulate the future facility needs of the Civic Park Community Center as it related to the larger Your Parks | Your Future Proposed Bond Measure and CIP project.• Creates strategic partnerships with downtown businesses and organizations such as WC Downtown and the County Library to research, promote and expand the reach of activities with an eye towards intergenerational growth• Lead Division's $2M operating budget process including staffing and revenue estimates and facility improvement need projections• Provides excellent customer service and high level public engagement on issues related from solving less than positive experiences to discussing future partnership opportunities and creative problem-solving potential roadblocks• Responsible for managing, growth and oversight of city's senior transportation program and grant partnership with ride-sharing app Lyft• Oversees community partnerships related to growth of intergenerational programs and events, commuity outreach and social service impacts Show less

  • Recreation Program Manager

    May 2019 - now

  • Recreation Program Manager

    May 2019 - now