Deva Guha

Experience

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  ICR & Sons Pvt. Ltd.

  Dec 1998 - Nov 2002

  Junior Executive

  Functional Area: Export and SalesProject Highlights:- As a Junior Executive was responsible for handling daily sales enquiries by responding to various Customers across US and Europe. Worked on quotation write-ups. Was also responsible for Client correspondence and monthly sales report. Additionally, handled periodic process reviews.

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  Inuva Info Management (Pvt) Ltd.

  Dec 2002 - Jun 2006

  Process Lead

  Functional Area: US Mortgage BankingProject Highlights:- Essayed the role of Supervisor and was responsible for day-to-day operations which included performing pilot projects, subsequent training, and knowledge cascade, maintaining, and updating of Quality Manual and manage Delivery Reports around KPIs and SLAs.Recognition- Awarded the “Best Process Leader” for 2004 - 2005

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  Capgemini

  Jul 2006 - Mar 2010

  Team Leader

  Functional Area: Procurement, Supply Chain Management and Order ManagementProject Highlights:- Essayed the role of Team Leader for an US based Global Procurement Customer. Role included Preparation and maintenance of global dashboards catering to Capgemini global entities covering seven geographies. - Was also responsible for creation and maintenance of Suppliers/Vendors including modification. Also investigated the Vendor Management of Capgemini India.- Earlier essayed the role of Team Leader for a Financial Process and handled Order Management. Responsible for successful transitions and subsequent set-ups (BAU) of processes based out of Guangzhou, Grenoble, and Zurich. - Responsibilities included Daily work allocation and team communication, SLA tracking and knowledge sharing, Creation, and maintenance of process documents with periodic updates including initiation of Quality Awareness Program within delivery teams and handled Performance Appraisal and non-performance.Achievements- Certified Yellow Belt in Six Sigma.- Certified Quality Analyst (CBQA).Recognition- Awarded “Project Star” Award (twice) Show less

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  Tata Consultancy Services

  Apr 2010 - now

  Program Manage:- Customer Research- Competitor comparison and understanding variance in delivery model- Client's LOB and Key Milestones- Quarterly Financial Analysis- Customer Priorities ~ 2024 and beyond- Growth and Transformation Initiatives- Acquisition and Partnership- Customer CSS & Lifelines- Account Level Dashboards- Customer Transformation Journey Testimonials- Workaround involving Revenue, Cost, Delivery Excellence, CRM and Headcount- Quarterly business planning across segments within Business UnitCertifications and Achievements:• Green Belt Certified - looks for Ideation and Value delivery• Lean Certified• ALP Arrows Practitioner• Certified in Agile Methodology (For Beginners)• Emerald Star (Individual) and Champions League Winner (Team Award) Show less Transition Manager for an US based Utility Customer. Part of the Due Diligence Team and oversaw SOW review. Established quality parameters, worked around Cost Analysis, Risk Assessments and ascertained SLAs, QCP and FTE Analysis.Competencies- Active participation in Business Planning Process.- Entire Transition Planning around Back Office Operations for a leading US Utility Customer.- Consistent while delivering Business Results with correct product knowledge.- Business forecasting and strategic capability. Show less Delivery Manager in Utility and ER Domain. Client geography handled primarily UK and Asia Pacific. Managed Onsite KT for two Projects/Accounts carried out from Wales and UK. Leveraged Vendor Management and engaged in various business lines like SAP Exception Management, Asset Management, Inbound Customer Service etc.Competencies- Active participation in Business Planning Process.- Consistent while delivering Business Results with correct product knowledge.- Business forecasting and strategic capability.Achievements- SPS Project completed which led to a saving of 2 FTEs.- LEAN Project completed which led to 3 FTE's savings.- Green Belt Certified with project around “Productivity Improvement” which led to 4 FTE's savings.- Deployed e-FAST and EPMO; automated workflow monitoring tool.- KNOWLIB; TCS intranet-based Knowledge Library deployed which helped teams to receive periodic updates directly in TCS mail.RecognitionsReceived “Emerald Award” twice in two different Accounts/Projects. Highest Award for an individual.Won the “Champions League” twice – Highest Award for a Team. Show less

  • Senior Manager - Customer Experience

    Jan 2021 - now

  • Delivery Manager

    Jan 2019 - Dec 2020

  • Service Delivery Manager

    Apr 2018 - Dec 2018

  • Service Delivery Lead

    Jan 2017 - Mar 2018

  • Transition Manager

    Jan 2016 - Dec 2017

  • Delivery Manager

    Jul 2012 - Dec 2015

  • Team Leader

    Apr 2010 - Jun 2012