Nick Mendoza

Experience

• 

  Sophysa USA

  May 2008 - Aug 2008

  Customer Service Representative

  •Provide customers with information and support concerning the hydrocephalus brain valves, pricing, order status, and returns•Organize a project to inform customers about remit and physical address change•Process orders for hospitals and sales representatives•Conduct an inventory check every month

• 

  Walgreens

  Sept 2009 - Jan 2011

  Pharmacy Technician

  •Process prescriptions which requires attention to detail•Sell customers Prescription Saving Club memberships to increase customer loyalty and encourage the purchase of Walgreens brand products•Contact doctors’ offices and insurance companies on behalf of the customers regarding a variety of discrepancies•Maintain professional and friendly relationships with customers•Operate register and handle cash and credit card transactions

• 

  PrepMD, LLC

  Feb 2011 - Sept 2011

  Medical Device Technical and Sales Training

  •Acquired detailed understanding of the cardiovascular system, its functions and vital processes as well as basic principles that drive CRM and EP therapies.•Trained on the diagnosis of pacemaker, ICD and BI –V devices as well as implant techniques through hands-on-use of actual equipment from five CRM companies in on-site simulation laboratories.•Participated in clinical rotations within major medical centers throughout metropolitan Boston, learning the environment and processes of CRM device implantation and follow-up.•Developed an understanding of business aspects of CRM industry including history, selling styles and techniques as well as business planning. Show less

• 

  Northwestern Medical Faculty Foundation

  Oct 2011 - Dec 2015

  Cardiology - Device Technician

  •Collaborate with the Electrophysiology team to coordinate patient care for patients with pacemakers and defibrillators•Complete preliminary analysis of device interrogations and remote monitoring; submit these findings to attending physicians for analysis and final interpretation•Perform in office ICD, pacemaker, and loop recorder interrogation and testing using Boston Scientific, Medtronic, St. Jude Medical, or Biotronik programmers; test device operating parameter settings, battery life, lead impedance, sensitivity, threshold/voltage/pulse wave, pacing percentage, and native rhythm abnormalities •Make changes or adjust pacemaker/ICD settings or parameters as needed to enhance device's performance for patient’s specific needs•Key information into computer or programmer to maintain patient and office records; print copies of reports and file into patient charts Show less

• 

  Abbott

  Jan 2016 - Apr 2024

  Principal Clinical Specialist

  St. Jude Medical is now Abbott

• 

  Biosense Webster

  Apr 2024 - now

  Senior Clinical Account Specialist