Tami Douglas

Experience

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  US Army

  Dec 2001 - Nov 2006

  Provided network security for three separate networks (NIPRnet, SIPRnet, and CENTRIX) during 2005-2006 deployment to IRAQ, roughly supported 2500 users, Kept network in compliance with AR 25-2 and FORSCOM standards by conducting weekly network scans with Harris STAT (Security Threat Avoidance Technology) and Retina Network Security Scanner software, applying patches to client computers either through WSUS or manually, NIPR/SIPR servers (16 servers total) were also scanned for vulnerabilities, Researched each patch or STIG required for the servers so the System Administrator could determine whether the patch could be applied, Research backed up any mitigation statements, Applied appropriate actions for spillages, infected computers, quarantines, ; Assisted Brigades with troubleshooting scanning programs errors, patch problems, Compiled and submitted the Division and Brigade weekly compliance status to FORSCOM. Show less Duties: Provided TIER I / TIER II level Technical Support to more than 2500 users during 3 or more major training exercises at Ft. Campbell, KY; 2 Joint Readiness Training Exercises (JRTC), UNIFIED ENDEVOR training exercise, and a 2003-2004 deployment to IRAQ, Key personnel that required services were Division Staff, Technical Support Services provided were troubleshooting hardware/software/peripheral/network devices malfunctions, Hardware experience includes replacing/upgrading various laptop components (memory, LCD panel, battery, HHD,NIC, ) for dell C800, C810, D800, D810s, Dell Certified Technician so all replacements/upgrades did not void warrantees. Software experience includes installing, configuring, recovering Microsoft Windows 2000 Professional, Microsoft Windows XP, DAMEWARE, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 2003, ERD Commander, ERD Commander 2000. Peripheral device experience includes basic troubleshooting of printers, monitors, projectors, Network devices include setting up /running lines to routers and switches, entry level experience for creating access list, creating virtual private network on a 24 port switches. Show less

  • Information Assurance Security Officer

    Jan 2005 - Nov 2006

  • Systems Administrator and Help Desk Technician

    Dec 2001 - Jan 2005
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  GTSI

  Nov 2006 - Apr 2007

  Systems Administrator II

  Managed the 101st Airborne Division (AASLT) Tactical Servers Stacks which were the primary providers for network and data services on a classified network and unclassified to roughly 1500 that supported daily operations and training exercises. Configured and managed Exchange Server 2003, Active Directory Server 2003, Antivirus Servers (Symantec Corporate Edition), File Server, Retina Server, Web Server, managed Tumbleweed Server(did not install). Created, deleted, modified roughly 100-200 user accounts each month, monitored server performance using the combination of the Windows 2003 Performance Monitor/daily review of system events, addressed and resolved problems quickly and accurately. User account management services provided were creating/deleting individual and group accounts, disabling/enabling accounts, resetting passwords, applying expirations for accounts, scrubbing for inactive accounts, renaming accounts to meet DoD standards. Server application maintenance/management includes verifying errors, modifying configurations, restarting applications services/application dependent services, reinstalling/reconfiguring applications (Tumbleweed, Exchange 2003, IIS 6.0, Window Server 2003 Active Directory, Symantec Server (Enterprise) Server maintenance includes applying DISA required Security Technical Information Guides (STIGS), security patches, conducting backups (full, incremental, daily), replacing/updating hardware (fans, hard drives, monitors, Network Interface Cards, memory) Addressed outages or loss of connectivity quickly by applying basic troubleshooting skills to locate where the break in connectivity is (physical, internal, configuration error, router error, or distant end) Show less

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  Government

  Nov 2008 - Mar 2012

  IT Specialist (INET)

  Division Webmaster, providing IT customer service for the Division and Brigade staff in support of the 101st Airborne Division NIPR/SIPR portals. Planned and delivered customer support services resolving web related issues, installation and configuration of customized solutions for the portals, created solutions for the customers which increased functionality of their section portal site, ensured access to the web services by reporting problems to the appropriate technicians, directly assisted the technicians if/ when required, and followed up with customers who reported the outage. Receive work request through Remedy, Email, Phone, and in request submitted in the Portal Change Request Form (database created to support web request). Customer Support Technician, providing IT customer service for Division/Brigade staff personnel in charge of maintaining the DoD FRG website (http://www.armyfrg.org). Tier 1/ Tier 2 technical support, Single point of contact for administrators who needed trouble shooting for the web site application, user login, found and implemented solutions to meet requirements for users. Provided Desk Side Support as well as telephonic/email support, Providing training to Staff/Brigade administrators through training guides, individual training and group training. Show less