Faheem Ahmad

Experience

• 

  Oglacs Software Pvt.Ltd

  Aug 2009 - Feb 2017

  Senior Information Technology Engineer

  • Helping colleagues with complex and simple technical issues. • Carrying out computer operator functions in support of the Information Technology department. • Coordinating all aspects of an IT project. • Attending face to face meetings with end users and senior managers. • Helping to install and improve computer software and network equipment. • Managing multiple areas of technology in multiple departments.

• 

  FTR Business Solutions

  Feb 2017 - Aug 2017

  L2 Fault Management Engineer

  • Hands-on in-depth knowledge of IMS 3GPP & NGN SIP standards, and core elements, covering Session boarder Controller, P-CSCF, I-CSCF, S-CSCF.• Good experience in SIP Protocol Testing, IMS Network Performance testing, system validation of IMS.• Log Collection (eNum Dump, GSMTOX Traces, RtpDumpLog , PCAP traces, provisioning logs)• Active alarm analysis & Corrective action for faults, daily & Monthly health checks in IMS. • Fall backup copying on weekly basis in IMS nodes like CFX -5000 & TAS.• In-depth exposure to functional testing of Telecom products in protocol levels.• Good experience in IMS architecture with all the nodes (P-CSCF, I-CSCF, S-CSCF) and having knowledge on end to end call flow including IMS Registration. • Coordinated different phases & activities in software testing.• Knowledge on SIP Protocol (RFC 3261), Knowledge on end to end call flow (Call conference, call hold, call forward etc.)• VOLTE Feature testing with Nokia IMS products –P/I/S-CSCF, SIP-AS.• Experience with Unit, Sanity, Regression and functional testing. Show less

• 

  HOOK | Protocol

  Aug 2017 - Jun 2019

  Core Engineer

  • Have Working knowledge of IMS elements likes CFX, TAS, ENUM, SBC & BGW.• Responsible for Fault management, troubleshooting and preventing fault propagation and ensure network availability for Nokia IMS elements (CFX,TAS, SBC, OBGW and ENUM).• Log Collection (eNum Dump, GSMTOX Traces, RtpDumpLog , PCAP traces, provisioning logs)• Active alarm analysis & Corrective action for faults, daily & Monthly health checks in IMS.• Fall backup copying on weekly basis in IMS nodes like CFX, Undercloud, MRF & TAS.• Preparing MOP for the planned events & performing planned activities in IMS nodes.• Regular health checkup for all IMS elements and diagnose faulty unit, if any.• Basic analysis of clear codes.• Supporting field engineers and third parties like BTSOL, RAILTEL, etc. for and raising the ticket.• Installation of Nokia Core Network Equipment such as IMS (CFX 5000), TAS, SBC Nokia Shelf Manager with compliance standards.• Implementation and roll-out of Nokia TAS ,SBC Troubleshooting, Maintenance, Expansion and Software Upgrade of Evolved packet Core Network.• Implementation and roll-out of Nokia VOLTE IMS (CFX5000) (P/S/ICSCF) including Software installation, Software Commissioning, Integration, Troubleshooting, Maintenance, Expansion and Software Upgrade of Evolved packet Core Network.• Successfully conducted Acceptance Testing of IMS with Customer.• Having Good hands on of Wireshark to check trace and protocol analyzing.• Internal log analysis and troubleshooting of IMS servers Show less

• 

  Vodafone Idea Limited

  Jun 2019 - Apr 2021

  Manager

  • Responsible for executing activity / maintenance of technology / troubleshooting/ integration.• SBC, CFX-5000, NTAS – CBIS OPENSTACK Nokia Cloud (Linux platform)• Providing support to L1 FM and AM team.• Having 5+ years of experience in IMS nodes like SBC, CFX-5000, NTAS, MRF and CBIS at open stack.• Analyzing KPI reports (SCR, RSR, VLR etc.)• Handling fault management for day-to-day work.• Performing Change Management to implement Patches, Hotfixes and implement work around suggested by IMS experts.• Handling Volte FM emergencies for proper end to end resolution of KPI degradation.• Performing night activities for fault rectification• Capturing pcap traces at IMS nodes (ASBC, PSBC, NTAS, MRF) end and analyzing Wireshark traces to find problematic node. Show less

• 

  Infinite Computer Solutions

  Apr 2021 - now

  Technical Lead

  working as Technical Lead for Nokia Projects