Imran Basit

Experience

• 

  John Lewis & Partners

  Dec 2002 - Jun 2007

  Section Manager
• 

  J. COFFEY CONSTRUCTION LTD

  Jun 2007 - Dec 2009

  Site Engineer
• 

  Apple

  Dec 2009 - Apr 2014

  • Technical Specialist

    Sept 2011 - Apr 2014

  • Sales Specialist

    Dec 2009 - Sept 2011
• 

  John Lewis & Partners

  Apr 2014 - Aug 2016

  Selling Coach, John Lewis
• 

  Apple

  Feb 2019 - May 2019

  Business Specialist (career experience)
• 

  Apple

  Mar 2020 - Jun 2020

  AHA - At Home Advisor (During Covid Lockdown)

  Volunteered to support customers remotely during the 2020 Covid lockdown.Adapted to a different team environment with new support tools and resources.Offer comprehensive hardware and software assistance across all products and services.Continuous high standard achieved with Net Promoter Score results.

• 

  Apple

  Aug 2021 - Dec 2023

  Certified Apple Genius, including ACiT and ACMT qualifications.Proficient in conducting software and hardware repairs for Mac and iPhone.Extensive experience with troubleshooting and triaging all Apple hardware and software.Training new employees and on-going mentoring of existing team members.Offering all of Apple consistently to customers and achieving high NPS results.Repairing relationships by communicating with empathy and excellent customer service skills. Supporting daily operations by allocating resources to optimize the overall customer experience during the peak trading period. On-going mandatory training scheduled for each employee including leadership, ensuring completion within set deadlines.Leveraging multiple stake-holders, to organise and schedule training for new starters.

  • Mac Genius

    Aug 2016 - Dec 2023

  • Training Lead (career experience)

    Aug 2021 - Feb 2022
• 

  Cisco

  Nov 2023 - now

  Technical Support Engineer