Imran Basit

Imran Basit

Section Manager

Followers of Imran Basit624 followers
location of Imran BasitLondon Area, United Kingdom

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  • Timeline

  • About me

    Technical Support Engineer

  • Education

    • Gayton High School

      -
    • Westminster University

      2005 - 2009
      BSc Building Engineering
  • Experience

    • John Lewis & Partners

      Dec 2002 - Jun 2007
      Section Manager
    • J. COFFEY CONSTRUCTION LTD

      Jun 2007 - Dec 2009
      Site Engineer
    • Apple

      Dec 2009 - Apr 2014
      • Technical Specialist

        Sept 2011 - Apr 2014
      • Sales Specialist

        Dec 2009 - Sept 2011
    • John Lewis & Partners

      Apr 2014 - Aug 2016
      Selling Coach, John Lewis
    • Apple

      Feb 2019 - May 2019
      Business Specialist (career experience)
    • Apple

      Mar 2020 - Jun 2020
      AHA - At Home Advisor (During Covid Lockdown)

      Volunteered to support customers remotely during the 2020 Covid lockdown.Adapted to a different team environment with new support tools and resources.Offer comprehensive hardware and software assistance across all products and services.Continuous high standard achieved with Net Promoter Score results.

    • Apple

      Aug 2021 - Dec 2023

      Certified Apple Genius, including ACiT and ACMT qualifications.Proficient in conducting software and hardware repairs for Mac and iPhone.Extensive experience with troubleshooting and triaging all Apple hardware and software.Training new employees and on-going mentoring of existing team members.Offering all of Apple consistently to customers and achieving high NPS results.Repairing relationships by communicating with empathy and excellent customer service skills. Supporting daily operations by allocating resources to optimize the overall customer experience during the peak trading period. On-going mandatory training scheduled for each employee including leadership, ensuring completion within set deadlines.Leveraging multiple stake-holders, to organise and schedule training for new starters.

      • Mac Genius

        Aug 2016 - Dec 2023
      • Training Lead (career experience)

        Aug 2021 - Feb 2022
    • Cisco

      Nov 2023 - now
      Technical Support Engineer
  • Licenses & Certifications

    • Apple Certified iOS Technician (ACiT)

      Apple
    • Apple Certified Macintosh Technician (ACMT)

      Apple
      Aug 2017