Danni Pruitt

Experience

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  Charles Schwab

  Jan 1985 - Jan 1999

  I was tapped to drive alignment between the company’s Training, Quality Assurance, and Risk Management groups in order to maximize performance of full-time employees in the Charles Schwab Service Center. In addition to improving curricula (which pushed up our performance results), I was given the Service Center Specialty Team of the Year and Chairman’s Club awards. These roles spanned multiple regions, including Indianapolis, IN, Chicago, IL, Atlanta, GA, San Francisco, CA, Tucson, AZ, and Houston, TXWorking for the Heartland Region, I focused on capturing aggressive financial and customer service targets for $1B locations. I was promoted to this position after stints as Talent Development Manager (where I led a succession-planning program) and VP and Branch Manager of 4 separate locations.

  • Director Of Training

    Jan 1996 - Jan 1999

  • Regional Sales Director, Vice President & Branch Manager, Corporate Talent Manager

    Jan 1985 - Jan 1996
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  The Learning Leaders LLC

  Jan 1999 - now

  Founder & Principal Consultant

  As a consultant to diverse companies, I design and oversee implementation of customized learning solutions that address specific organizational needs, issues, and goals. By working with decision makers, as well as those directly involved in training delivery, I have played a key role in improving performance, increasing efficiency, and in the success of major change initiatives. My understanding of how best to communicate new information, manage transitions, and build competencies ensures that learning programs are relevant, strategic, and focused. Consulting projects have included: FaceBook, DIRECTV/AT&T contracted by Aquent, BENEFEDS contracted by Alorica, The Training Associates, Redwood Global Partners. Show less

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  Independent Contractor

  Jan 1999 - Jan 2004

  Nonprofit Consultant

  As Executive Consultant for several nonprofit initiatives, I developed and delivered Non-profit Board Development programs, Planned and executed successful fundraising events and conferences, developed/presented financial planning and professional development seminars, and led international mission outreach teams. Awarded Honorary Doctorate of International Missions by EBC Institute.

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  The Princeton Review

  Jan 2004 - Jan 2006

  Executive Director

  During my two-year tenure with the company, I managed business, marketing, and sales, and oversaw processes and analysis that served to optimize the effectiveness of our courses. My efforts led to improved course effectiveness, as well as new partnerships and introduction to new markets.

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  BENEFEDS (contracted by Alorica)

  Jan 2007 - Jan 2013

  Training Consultant/Project Manager

  For multiple engagements over several years, I was requested by the client to lead the open enrollment training and certification initiative for up to 2000 call center agents. I partnered with client and site leadership to ensure that the learning solutions were aligned with business goals. I led a team of 30+ contract trainers in all aspects of planning, deployment and execution. I analyzed performance trends and developed strategies to close performance gaps. My team and I developed a reputation for delivering exceptional result - our efforts consistently produced up to 95% certification rates. Show less

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  Cbeyond

  Jan 2010 - Jan 2012

  Director of Sales Training

  This was a full-time position where I focused on strategy and vision for a robust sales training organization. The scope of my role included program design and delivery, as well as professional development for instructional designers and sales trainers.I worked as part of a high-performance team that won two awards: The ATSD BEST award, along with honors from “Training” magazine (their Top 25 Award) for creating innovative learning cultures that supported corporate gals.

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  TheTraining Associates

  Jan 2012 - Jan 2013

  Technology Training Consultant

  Selected to consult in top- producing branches, I delivered training to financial advisors and support staff as part of the largest system conversion in the history of financial services. I provided 1:1 coaching to advisors and client service agents. on their proprietary software platform.

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  DIRECTV/AT&T (contracted by Aquent)

  Apr 2014 - Jul 2016

  Customer Experience & Performance Management Project Manager

  I oversaw the Customer Experience Management Project, which led to significantly improved metrics across customer satisfaction, revenue, and efficiency. My team of more than 40 consultants worked across call center sites to implement a multi-layered customer experience model. The success of this complex project required managing multiple priorities, analyzing performance and developing and refining solutions to meet goals. I created implementation and deployment plans and delivered a post-deployment sustainment model to ensure long-term success. Show less

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  Facebook (Contracted through Shockingly Different Leadership)

  Oct 2017 - now

  Facilitator, Manager Effectiveness

  I support new managers in the development of key skills such as building effective teams, strategic decision making and coaching.

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  SmartHabit

  Apr 2019 - now

  Master Facilitator

  Smart Habit’s mission is to help high-achieving people enjoy a richer experience of life. We use our world-class experience in leadership development to help leaders, teams, and organizations manifest their most important goals. Too often leaders overwork and struggle to get results; we show you a better way. Our evidence-based workshops, coaching, and virtual academy make it easier for you to be at your best every day. Learn more at www.smarthabit.com