Ismayil K.

Ismayil K.

Technical Specialist

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location of Ismayil K.Bucureşti, Bucureşti, România

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  • Timeline

  • About me

    Executive Tier 1 Agent @ PTW | Gaming

  • Education

    • University of Bucharest

      2019 - 2021
      Master's degree Business Administration and Management, General 82
    • University of Bucharest

      2018 - 2019
      Language course Romanian Language and Literature A
    • Baku State University

      2014 - 2018
      Bachelor's degree World Economy 76
  • Experience

    • FIE - International Fencing Federation

      Apr 2010 - Jan 2010
      Technical Specialist

      -Rules and Regulations-Equipment Inspection-Technical Support-Safety and First AidPromote safety measures

    • Baku 2015 European Games Operation Committee

      Apr 2015 - Jan 2015
      Group Leader

      -Leadership Skills-Communication Skills-Organizational Skills-Problem-Solving Abilities-Interpersonal Skills-Flexibility and Adaptability-Emotional Intelligence-Decision-making Skills

    • Bravo Supermarket Azerbaijan

      Mar 2016 - Sept 2017
      Price Survey Team Assistant

      - Price Data Collection- Data Analysis- Price Verification- Market Research- Reporting and Documentation:- Collaboration and Communication

    • Azerbaijan Grand Prix (Baku City Circuit Operations Company)

      Mar 2016 - Jan 2016
      Operations Team Member

      - Process Execution- Data Management- Inventory Management- Process Improvement- Communication and Coordination- Problem Resolution- Compliance and Quality Assurance- Training and Knowledge Sharing

    • PASHA Bank OJSC

      Jan 2017 - Sept 2017
      Credit Analyst Intern

      - Credit Analysis- Financial Spreading- Risk Assessment- Credit Reports and Documentation- Industry and Market Research- Collaboration and Communication:- Process Improvement

    • Baku 2017, 4th Islamic Solidarity Games

      Apr 2017 - Jan 2017
      Team Lead

      - Team Management- Event Planning and Coordination- Communication - Volunteer Management- Logistics and Operations- Risk Management- Evaluation and Reporting- Leadership and Decision-making

    • Ministry of Economy, Institute for Scientific Research and Higher Education Policy

      Feb 2018 - Jan 2018
      Student Intern
    • STAR STORAGE

      Oct 2019 - Jan 2020
      Data Entry Specialist

      - Data Entry and Management- Data Processing- Data Verification and Validation- Documentation and Reporting- Data Cleanup and Formatting- Confidentiality and Data Security- Continuous Improvement

    • PTW

      Aug 2020 - now
      Executive Tier 1 Agent

      - Professional usage of ticketing systems Zendesk and Helpshift- Software troubleshooting - Network troubleshooting - Mobile troubleshooting - Issue resolution- Customer Assitance- Documentation- Escalation - Communication - Knowledge base management

  • Licenses & Certifications