
Ismayil K.
Technical Specialist

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About me
Executive Tier 1 Agent @ PTW | Gaming
Education

University of Bucharest
2019 - 2021Master's degree Business Administration and Management, General 82
University of Bucharest
2018 - 2019Language course Romanian Language and Literature A
Baku State University
2014 - 2018Bachelor's degree World Economy 76
Experience

FIE - International Fencing Federation
Apr 2010 - Jan 2010Technical Specialist-Rules and Regulations-Equipment Inspection-Technical Support-Safety and First AidPromote safety measures

Baku 2015 European Games Operation Committee
Apr 2015 - Jan 2015Group Leader-Leadership Skills-Communication Skills-Organizational Skills-Problem-Solving Abilities-Interpersonal Skills-Flexibility and Adaptability-Emotional Intelligence-Decision-making Skills

Bravo Supermarket Azerbaijan
Mar 2016 - Sept 2017Price Survey Team Assistant- Price Data Collection- Data Analysis- Price Verification- Market Research- Reporting and Documentation:- Collaboration and Communication
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Azerbaijan Grand Prix (Baku City Circuit Operations Company)
Mar 2016 - Jan 2016Operations Team Member- Process Execution- Data Management- Inventory Management- Process Improvement- Communication and Coordination- Problem Resolution- Compliance and Quality Assurance- Training and Knowledge Sharing

PASHA Bank OJSC
Jan 2017 - Sept 2017Credit Analyst Intern- Credit Analysis- Financial Spreading- Risk Assessment- Credit Reports and Documentation- Industry and Market Research- Collaboration and Communication:- Process Improvement

Baku 2017, 4th Islamic Solidarity Games
Apr 2017 - Jan 2017Team Lead- Team Management- Event Planning and Coordination- Communication - Volunteer Management- Logistics and Operations- Risk Management- Evaluation and Reporting- Leadership and Decision-making

Ministry of Economy, Institute for Scientific Research and Higher Education Policy
Feb 2018 - Jan 2018Student Intern
STAR STORAGE
Oct 2019 - Jan 2020Data Entry Specialist- Data Entry and Management- Data Processing- Data Verification and Validation- Documentation and Reporting- Data Cleanup and Formatting- Confidentiality and Data Security- Continuous Improvement

PTW
Aug 2020 - nowExecutive Tier 1 Agent- Professional usage of ticketing systems Zendesk and Helpshift- Software troubleshooting - Network troubleshooting - Mobile troubleshooting - Issue resolution- Customer Assitance- Documentation- Escalation - Communication - Knowledge base management
Licenses & Certifications
- View certificate

IT Help Desk for Beginners
LinkedInNov 2024 - View certificate

Serving Customers Using Social Media
LinkedInNov 2024 - View certificate

Zendesk Customer Service Professional Certificate
ZendeskNov 2024 - View certificate

Customer Service Foundations
LinkedInNov 2023 - View certificate

Building Rapport with Customers
LinkedInNov 2023 - View certificate

Customer Service: Handling Abusive Customers
LinkedInNov 2023 - View certificate

Customer Service: Problem-Solving and Troubleshooting
LinkedInNov 2023 - View certificate

Windows 10 for IT Support: Troubleshooting Basics
LinkedInOct 2023 - View certificate

New Manager Foundations
LinkedInJan 2022 - View certificate

What Is Scrum?
LinkedInOct 2022
Languages
- enEnglish
- ruRussian
- roRomanian
- tuTurkish
- azAzerbaijani
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