
Timeline
About me
Executive Tier 1 Agent @ PTW | Gaming
Education

University of bucharest
2019 - 2021Master's degree business administration and management, general 82
University of bucharest
2018 - 2019Language course romanian language and literature a
Baku state university
2014 - 2018Bachelor's degree world economy 76
Experience

Fie - international fencing federation
Apr 2010 - Jan 2010Technical specialist-Rules and Regulations-Equipment Inspection-Technical Support-Safety and First AidPromote safety measures

Baku 2015 european games operation committee
Apr 2015 - Jan 2015Group leader-Leadership Skills-Communication Skills-Organizational Skills-Problem-Solving Abilities-Interpersonal Skills-Flexibility and Adaptability-Emotional Intelligence-Decision-making Skills

Bravo supermarket azerbaijan
Mar 2016 - Sept 2017Price survey team assistant- Price Data Collection- Data Analysis- Price Verification- Market Research- Reporting and Documentation:- Collaboration and Communication
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Azerbaijan grand prix (baku city circuit operations company)
Mar 2016 - Jan 2016Operations team member- Process Execution- Data Management- Inventory Management- Process Improvement- Communication and Coordination- Problem Resolution- Compliance and Quality Assurance- Training and Knowledge Sharing

Pasha bank ojsc
Jan 2017 - Sept 2017Credit analyst intern- Credit Analysis- Financial Spreading- Risk Assessment- Credit Reports and Documentation- Industry and Market Research- Collaboration and Communication:- Process Improvement

Baku 2017, 4th islamic solidarity games
Apr 2017 - Jan 2017Team lead- Team Management- Event Planning and Coordination- Communication - Volunteer Management- Logistics and Operations- Risk Management- Evaluation and Reporting- Leadership and Decision-making

Ministry of economy, institute for scientific research and higher education policy
Feb 2018 - Jan 2018Student intern
Star storage
Oct 2019 - Jan 2020Data entry specialist- Data Entry and Management- Data Processing- Data Verification and Validation- Documentation and Reporting- Data Cleanup and Formatting- Confidentiality and Data Security- Continuous Improvement

Ptw
Aug 2020 - nowExecutive tier 1 agent- Professional usage of ticketing systems Zendesk and Helpshift- Software troubleshooting - Network troubleshooting - Mobile troubleshooting - Issue resolution- Customer Assitance- Documentation- Escalation - Communication - Knowledge base management
Licenses & Certifications
- View certificate

It help desk for beginners
LinkedinNov 2024 - View certificate

Serving customers using social media
LinkedinNov 2024 - View certificate

Zendesk customer service professional certificate
ZendeskNov 2024 - View certificate

Customer service foundations
LinkedinNov 2023 - View certificate

Building rapport with customers
LinkedinNov 2023 - View certificate

Customer service: handling abusive customers
LinkedinNov 2023 - View certificate

Customer service: problem-solving and troubleshooting
LinkedinNov 2023 - View certificate

Windows 10 for it support: troubleshooting basics
LinkedinOct 2023 - View certificate

New manager foundations
LinkedinJan 2022 - View certificate

What is scrum?
LinkedinOct 2022
Languages
- enEnglish
- ruRussian
- roRomanian
- tuTurkish
- azAzerbaijani
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