Angela Diaz

Experience

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  First Data Corporation

  May 2000 - Jun 2001

  Certified Customer Consultant

  Managed personal MasterCard credit accounts for Chase and Household Banks. Assisted customers with lost/stolen cards. Closed accounts at customers request. Authorized card transactions. Advised cardholders of unusual activity on account. Arranged payment plans with delinquent accounts. Issued and canceled credit cards. Assisted customers with questions about their accounts.

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  Rich & Cartmill, Inc.

  Jun 2001 - Jun 2007

  Medical Malpractice Account Manager

  Served as liaison between customer and insurance companies to ensure quality relationship. Maintained a working knowledge of all agency standards and procedures and commission schedules. Checked and processed new business and renewals. Prepared any certificates and auto ID cards in a timely manner. Processed endorsements checking against change requests and the computer system for accuracy. Processed confirmed cancellations as requested. Checked and processed audits as requested. Prioritized workflow on desk and processed daily mail. Attended seminars and education activities. Remarketed Accounts and examined policies for adequate coverage. Show less

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  South Texas Agents Alliance

  Aug 2007 - now

  Compliance Manager

  Set up Producers in system, obtain Agreements, Applications, Growth Commitments, Licenses, Production Reports, Tax Returns, W9's & filing UCC's on new members. Making sure information is current and obtaining updated documents. I host online webinars to train new Producers in the system and run daily reports. Stay on top of Breach of Contract Procedures as well as Termination Procedures. Review commission statements and perform Tax Return Audits.

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  Hamann Insurance Group

  Dec 2012 - now

  Social Media Manager

  Provide the insurance agency with a powerful marketing, communications and branding tools in order to provide growth. Implement the social media strategies for the Company to ensure its effectiveness. Manage social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc. Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs. Advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate. Manage a Blogger program and spread the word about the Company. Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness. Monitor trends in social media tools. Show less