Waqar Ali (ITIL V3)

Experience

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  Softways Business Solution (Pvt) Limited

  Mar 2005 - Jan 2008

  Project Manager

  • Direct and manage project development from beginning to end.• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.• Develop full scale project plans and associated communications documents.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Liaise with project stakeholders on an ongoing basis.• Estimate the resources and participants needed to achieve project goals.• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.• Set and continually manage project expectations with team members and other stakeholders.• Delegate tasks and responsibilities to appropriate personnel.• Identify and resolve issues and conflicts within the project team.• Identify and manage project dependencies and critical path.• Plan and schedule project timelines and milestones using appropriate tools.• Track project milestones and deliverables.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Define project success criteria and disseminate them to involved parties throughout project life cycle.• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the project Show less

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  DevCon Development Consultants Pvt. Ltd

  Jan 2006 - Oct 2012

  ERP Consultant

  • The Consultant facilitates the implementation and support of ERP modules to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction.• Design, configuration and testing in various ERP Modules: Purchase, Inventory, Production, Sales & Recovery, Human Resource Management, Financial Management etc• Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need• Responsible primarily for successful implementation of ERP, providing functional expertise, guidance, presentation, and instruction on ESESOL products to clients.• Carry out complex or novel assignments requiring the development of new or improved procedures• Develop and evaluate plans and criteria to be carried out by others; provides direction and leadership• Provide detailed knowledge of industry best practices.• Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.• Maintain a thorough knowledge of the organization and adheres to all organizational standards Show less

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  Nimir Chemicals Pakistan Limited, Lahore

  Feb 2008 - Oct 2013

  Manager ERP

  • Handled the tasks of installing and configuring business applications • Responsible for developing menus and screens by using the method of dialog programming • Developed and designed process to integrate Business One with 3-party applications • Assigned the tasks of developing project plans and schedules • Handled the tasks of supervising and maintaining MS SQL backups and SQL servers • Responsible for recommending and responding to issues and questions regarding software implementation • Assigned the tasks of creating reports by using Queries, User Defined fields ,Formatted searches and User Defined tables • Handled the tasks of implementation of SAP's B1 8.8.1 within the company• Assisted users regarding screen and menus development to streamline their process flow• Responsible for company official website development, maintenance and time to time changes. Show less

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  Freelancer

  Aug 2013 - Jun 2015

  Enterprise Resources Planning Consultant

  Primary Duties and Responsibilities:1. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, web applications, software applications, and peripherals.2. Provide expertise and support during systems upgrades, installations, conversions and file maintenance.3. Oversee systems development and enhancement and the integration of new systems with existing systems.4. Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.5. Communicate regularly with executive management and all users of information services and systems.6. Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.7. Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.8. Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.9. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.10. Oversee provision of end-user services both local and international, including help desk and technical support services.11. Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.12. Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.13. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.14. Manage servers, security solutions, network hardware and equipment.15. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Show less

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  Sefam Pvt Limited (Bareeze)

  Nov 2013 - Aug 2017

  Project Manager

  • Planning and strategy for Supply Chain Management (SCM) application, analysis, development, implementation, support, training & software 3rd Party quality audit.• Responsible to integrated Business Partners, Procurement, Inventory, Production, Commercial, WIP (Cut to Pack), Sales, Banking & Sales Collection Application with SAP FI Module and Retail Pro product to avoid duplication of work.• Responsible to development application web and mobile based version for top management & approval authorities.• Responsible to run SCM application across all major brands (Bareeze, Bareeze Man, Home Expression, Working Women, Rang Ja, Chinyere, Minnie Minors, Super Squad, Urban Culture, Home Expression, Kayseria, Liesure Club, Entertainer, Armani etc.).• Also Responsible to develop, customize & implement software in sister concern companies, Sarena Apparel Private Limited, Sarena Industries, Ali Embroidery Private Limited, Care Foundation, Zaman Foundation. • Establish Helpdesk portal for staff support and for technical assistance.• Conduct discovery meetings with Different Brand Heads to identify their business requirements• Use implementation methodology based on industry best practices including gap analysis• Strong documentation and writing skills.• Ability to analyze business processes, recommend solutions and write functional specifications• Install, configure and design the solution based on the result of the business process review• Proactively report on progress and issues• Provide training and prepare training material to ensure successful implementation of software• Garment Pre-Costing Module• Garment Sampling Module in SCM. (Implemented)• Started New Project for Production (Cut to Pack) which is RFID enabled. System tracks whole cycle with Status of garments & identify where is delay or loss occurs.• Started New Project Production Module (Plan to Pack) with Business Intelligence . Show less

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  JYA Consulting

  Sept 2017 - Jan 2020

  Chief Information Officer (CIO)

  Major Job ResponsibilitiesManage SAP Partnership, Core skills include Team Leadership, Project Management, Technology Road Mapping, Data Center Management, Compliance, Business Systems Analysis, ERP Implementation (SAP), Software Integration, Budgeting, Mobile Application development, Bespoke Software Development, Cloud Computing, Capacity Planning, Strategic Planning, Change Management, Resource Management, Problem Resolution, Communications, Virtualization, and Disaster Recovery.• Management responsibility for the analysis, evaluation, development, testing and implementation of complex computer software applications & ERP (SAP) for assigned Authority divisions or program areas. • Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures.• Consulting as Technical designer, documentation & configuration of ERP (SAP) from planning to Post GO Live.• Consulting as Technical designer and Configuration auditor for a network and security. Collect and Analysis Client’s Requirements and implementation or Migration of existing Network. • Consulting with a technical lead and closely with the project manager in leading a team of engineers to deliver complex solutions including data center infrastructure and Network Solution Team to Comply with Client network requirements, security compliance and solutions redundancy. • Provide onsite network performance audit and third level troubleshooting support of LAN and WAN networks, including the use of network analyzers to identify application operating system layer issues. • Design Engineering to provide high-level design documentation followed by configuration at ISO Standards. Show less

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  Cloudy365 Private Limited

  Jan 2020 - Nov 2020

  Chief Information Officer / Co-Founder

  Major Job ResponsibilitiesManaging IT Unit, Core skills include Team Leadership, Project Management, Technology Road Mapping, Data Center Management, Compliance, Business Systems Analysis, ERP Development, Implementation, Software Integration, Budgeting, Mobile Application development, Bespoke Software Development, Cloud Computing, Capacity Planning, Strategic Planning, Change Management, Resource Management, Problem Resolution, Communications, Virtualization, and Disaster Recovery.• Management responsibility for the analysis, evaluation, development, testing and implementation of complex computer software applications & ERP for assigned Authority divisions or program areas.• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures.• Consulting as Technical designer, documentation & configuration of ERP from planning to Post GO Live & support.• Consulting as Technical designer and Configuration auditor for a network and security. Collect and Analysis Client’s Requirements and implementation or Migration of existing Network.• Consulting with a technical lead and closely with the project manager in leading a team of engineers to deliver complex solutions including data center infrastructure and Network Solution Team to Comply with Client network requirements, security compliance and solutions redundancy.• Provide onsite network performance audit and third level troubleshooting support of LAN and WAN networks, including the use of network analyzers to identify application operating system layer issues.• Design Engineering to provide high-level design documentation followed by configuration at ISO Standards. Show less

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  Cloudy365 (Private) Limited

  Dec 2020 - now

  Director / Chief Information Officer

  To enable our customers to sustain, grow and become high-performance businesses using our knowledge, skills & experiences. To help achieve their business goals by leveraging best-in-class “need driven” industry practices. Our AIM is to implement “Performance-Centric” technology solutions using Collaborative Methodologies.Generalized Software the Information Systems Department of CLOUDY365 in quest of providing industry standard computer based information systems to Pakistan’s business also provides following services • IT consulting services, inclusive of initial evaluation study and preparation of Information Systems (IS) Master Plan and Strategy• Re-engineering of business processes vis-a-vis information systems• System designing services, inclusive of requirement analysis and preparation of functional specifications.• Full-blown project management services commencing from conceptual phase lasting till the training and implementation of IT solution.• Preparation and implementation of system integration plan for corporate sector, covering computing hardware, systems software, networking, application software(s) and end user training components.• Software development services in a typical systems development life cycle (SDLC).• Conceptual courses for IT team and stakeholders for corporate sector covering sessions on IT in business, Information Systems in Pakistan’s business, Systems Development Life Cycle and IT based Project Management.To remain a Trusted Technology Partner for our customers. We need to grow with our customers, locally as well as internationally.Our code of business ethics is built around Corporate Governance by “people & principles” through well-defined roles, and empowering people to perform as Responsible Corporate Citizens. Show less

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  University of Management and Technology - UMT

  Sept 2022 - now

  Duties and ResponsibilitiesAs the highest-ranking executive in a organization; as CEO Livex & EUMT, my primarily responsibility for leading the company or organization and making major decisions for the organization. Other duties include:- Act as the figurative head of the organization when communicating with stockholders, government entities and the general public.- Lead the development of the organization’s long- and short-term strategies.- Manage overall operations and make major decisions affecting the organization.- Manage the organization’s resources.- Negotiate or approve agreements and contracts for the organization.- Manage company organizational structure.- Communicate with the board of directors.- Assess and minimize risks to the company.- Set strategic goals.- Provide company-wide leadership.- Serve as the company’s primary spokesperson.- Identify and address companywide problems.- Develop and uphold the company’s culture and mission/vision.- Implement strategic plans by working with senior stakeholders.- Evaluate and track the success of the company in reaching its goals.- Involve in establishment of Online/ Hybrid/Hyflex Model Certification, Diploma & degree program.- Establishing Professional Instructor team. Show less 1. Contribute to the development of UMT enterprise technology standards and ensure the alignment of ICT solutions to enterprise standards, including architecture patterns, security, support and quality.2. Create and implement effective management strategies to establish guidelines for the creation of multidisciplinary teams responsible for the development of solutions across UMT.3. Drive the ongoing analysis and review of product metrics (adoption, usage, costs improvements, efficiency gains) of technology solutions to drive business acceptance and ensure the delivery of flexible solutions that meet service levels agreements and allow for effective monitoring of performance, usage and adoption. 4. Lead and motivate ICT Solutions Delivery Teams; the formation of a positive and engaging business unit(s) focused on delivering solutions to UMT business needs. 5. Champion the importance and value of solutions design principles and the selection of appropriate systems design lifecycle models, whether predictive (plan-driven) approaches or more adaptive (iterative/agile) approaches in order to drive cultural change in the solutions delivery environment.6. Lead the establishment, implementation and review of a systems acquisition management framework, the overarching Systems/ Applications Development Lifecycle, delivery methodology and associated processes and supporting tools for use in UMT.7. By example, lead the development of a safe, healthy and inclusive work environment, including implementation and review of appropriate strategies and measures.8. Build and develop a high-performance team, aligned to the core values of UMT, through effective leadership, support and feedback.9. Collaborate with staff to ensure the development and regular review of meaningful individual performance management and development plans that are clearly aligned to strategic objectives. Show less

  • Chief Executive Officer (LiveX & EUMT)

    Jun 2024 - now

  • General Manager Information Technology

    Sept 2022 - Jun 2024