Kimber Wallace

Experience

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  Bath & Body Works and White Barn

  Sept 2012 - Aug 2014

  Sales Leader

  - Achieved top sales manager recognition for Q1 and Q2 of 2014, consistently exceeding performance benchmarks.- Drove store success by meeting and surpassing sales goals through effective team leadership and strategy implementation.- Managed all aspects of store operations, including opening, closing, and ensuring smooth daily workflows.- Recruited, hired, and trained high-performing sales associates, fostering a culture of excellence and teamwork.- Strategically planned and executed floor sets, optimizing store layout to enhance customer experience and drive sales. Show less

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  U.S. Bank

  Dec 2013 - May 2015

  Call Center Personal Banker with Sales

  - Provided personalized support for customer accounts as a trusted personal banker, building strong relationships to enhance satisfaction.- Ensured timely and effective communication through efficient phone call management, maintaining an 80% or higher quality assurance rating.- Recommended tailored financial practices and banking products to meet individual customer needs and goals.- Delivered accurate, efficient responses to customer inquiries, minimizing escalations and external transfers.- Successfully de-escalated and resolved customer concerns, turning challenging interactions into positive outcomes. Show less

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  University of Colorado Denver

  Oct 2015 - May 2017

  Club Sports Program Manager

  - Oversaw team schedules, budgets, rosters, and equipment logistics, ensuring seamless operations and resource allocation.- Supported financial planning by preparing year-end and budget reports, contributing to strategic decision-making.- Coordinated weekly updates to websites and social media, maintaining timely and engaging communication.- Organized and facilitated home games, managing setup, takedown, and hosting duties.- Developed leadership presentations and supported key projects, including reports for the development of the new campus Wellness Center. Show less

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  Impact Point Group

  Jun 2017 - Nov 2021

  - Spearheaded client delivery and event strategy projects, driving $600K ARR across two major clients.- Facilitated workshops, managed deliverables, and implemented process improvements, achieving an 85% revenue increase and a 35% boost in new logos.- Directed resourcing, forecasting, and onboarding for delivery contractors, ensuring alignment with agency goals.- Developed high-impact sales enablement collateral and managed pipeline activities via HubSpot to support business development. Show less - Designed and executed comprehensive marketing strategies, enhancing brand visibility and driving service development.- Managed cross-functional project plans, including budgets, timelines, and risk assessments, securing successful delivery.- Co-launched iMAP consulting services, leading individual and team profiling programs to improve client team performance.- Provided specialized consulting in client services delivery, specifically strategic planning workshops and measurement programs. Show less

  • Client Success & Business Development Specialist

    Jan 2020 - Nov 2021

  • Marketing and Project Coordinator

    Jan 2018 - Jan 2020

  • Project Manager

    Jun 2017 - Dec 2017
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  Cisco

  Jun 2019 - Oct 2021

  Event Strategy Advisory Consultant

  - Managed the fiscal year strategic planning cycle and measurement program for the Cisco Live customer conference, providing expert guidance in strategy and measurement advisory.- Applied facilitation, design thinking, and experiential design techniques to create impactful, user-focused solutions.- Managed cross-functional workstreams, ensuring alignment and engagement across internal stakeholders through clear communication and effective project management.

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  Mediafly

  Nov 2021 - Nov 2024

  Senior Project Manager

  - Oversaw accounts, including six global enterprise clients (ARR: $6M), ensuring timely SaaS project delivery and client satisfaction.- Launched five of the eight largest enterprise clients (Bridgestone, Constellation Brands, Stanley, Zimmer Biomet, Zscaler, USPS) in company history, contributing to a 250% increase in new logos within two years.- Delivered expansions for 60% of accounts totaling $1M ARR in 2024, while retaining 97% of customers overall.- Championed creative services implementations to achieve clients platform goals including designing and launching microsites and presentations, in collaboration with clients and the creative team.- Coached and trained team members, optimized internal processes to allow for increase in team member billable time and team growth from 7 to 12 team members in two years. Show less