Joshua Welch

Experience

• 

  Cerner Corporation

  May 2012 - Sept 2021

  The Technical Project Manager plans, coordinates, and monitors software and system projects from initiation through delivery. This role develops detailed project plans and manages all processes throughout the project lifecycle including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery. The Technical Project Manager ensures the quality and client satisfaction of technical projects. In this role I planned, coordinated, and monitored infrastructure and operations projects from initiation through delivery. The types of projects I managed included Data Center and Network Infrastructure, Property and Capital Renovations, and Managed Services. Show less • Led and transformed onsite technology team into high performing and reliable support groups based on customer service, service request metrics, and project delivery. The teams were responsible for providing day-to-day technical support for end user devices and hardware. Teams would install, configure, and troubleshoot desktops, laptops, tablets, Cerner CareAware Solutions, Wi-Fi phones and other telecommunication solutions. The team would also ensure accurate and consistent data flow from DeviceWorks technologies and devices into the EMR.• Managed a fleet of 25,000 devices across 3 Hospitals and 67 clinics in and around Columbia, Missouri. Developed and deployed new asset management procurement and deployment procedures to minimize incremental risks and assist in defining all elements of software and hardware inventories.• Built and maintained strategic relationships at all organizational levels across Cerner, the University of Missouri and several third-party vendors to ensure all parties were aligned and resources readily available to avoid project delays. • Assisted in the creation of the organizations new Business Continuity and Disaster Recovery procedures for critical applications and systems• Developed, administered, and tracked a $1.2 million dollar operating/device refresh budget Show less

  • Senior Technical Project Manager

    Dec 2015 - Sept 2021

  • Manager - Tech Services and Device Integration

    Oct 2012 - Dec 2015

  • Service Center Analyst

    May 2012 - Oct 2012
• 

  Netsmart

  Sept 2021 - now

  Technical Project Manager

  The Technical Project Manager plans, coordinates, and monitors software and system projects from initiation through delivery.In this role I planned, coordinated, and monitored Enterprise Security infrastructure and operations projects along with DevSecOps projects from initiation through delivery. The types of projects I managed included Data Center and Network Infrastructure, DevSecOps integrations, and Merger & Acquisition security integrations.