Ibrahim Jami

Experience

• 

  Squisito Pizza & Pasta

  Nov 2019 - Oct 2020

  Help customers purchase food and beverages along with sell food and provide customer service. I also handle money along with the oven, count the registers, and distribute change to customers. I help my co-workers get the job accomplished in a fast and timely manner and get along great with everyone.

  • Cashier

    Nov 2019 - Oct 2020

  • Food and Beverage Cashier

    Nov 2019 - Oct 2020
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  Nordstrom

  Oct 2020 - Jul 2022

  - Top-Performing Sales Associate: Earned recognition as a top-performing sales associate by consistently surpassing sales goals by 20%, significantly boosting overall store performance and driving revenue growth.- Customer Loyalty Cultivation: Cultivated a loyal customer base through exceptional service and personalized recommendations, resulting in a remarkable 30% increase in repeat customer visits and fostering long-term relationships.- Visual Merchandising Leadership: Spearheaded visual merchandising and strategic product placement initiatives that optimized sales and elevated customer engagement, contributing to a 15% increase in average transaction value.- Fashion Trend Expertise: Leveraged extensive knowledge of current fashion trends to deliver tailored recommendations, enhancing customer satisfaction and driving repeat business through targeted, informed interactions.- Sales Training Contribution: Assisted in onboarding and training new sales associates, improving team performance and cohesiveness, resulting in a 20% increase in overall sales productivity.- Promotional Campaign Participation: Actively participated in promotional campaigns and events, successfully boosting store traffic and sales during peak periods by 25%.- Customer Feedback Utilization: Gathered and analyzed customer feedback to identify areas for improvement in service delivery, contributing to a 10% increase in customer satisfaction ratings.- Cross-Selling Initiatives: Implemented cross-selling techniques that increased complementary product sales by 15%, enhancing the overall customer shopping experience. Show less

  • Salesperson

    Jan 2021 - Jul 2022

  • Salesperson

    Oct 2020 - Jan 2021
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  Super Smartphones

  Jun 2022 - Sept 2022

  Sales and Technical Specialist Manager

  - Enhanced Repair Efficiency: Implemented streamlined troubleshooting protocols, reducing phone repair turnaround time by 30% and improving overall customer satisfaction.- Strengthened Data Security: Established new security measures in device repair processes, minimizing potential vulnerabilities and achieving a 15% reduction in customer data breaches.Optimized Inventory Management: Developed an inventory tracking system that decreased stock waste by 25%, resulting in improved resource allocation and cost savings.- Trained Staff on Cybersecurity Best Practices: Conducted workshops for team members on secure handling of customer devices, leading to a 40% improvement in compliance with industry security standards.- Sales Strategy Development: Designed and executed targeted sales strategies that resulted in a 20% increase in monthly sales, enhancing overall profitability.- Customer Relationship Management: Fostered strong customer relationships through personalized service, contributing to a 30% increase in repeat business and brand loyalty.- Market Analysis: Conducted market research to identify customer needs and trends, informing product offerings and increasing sales effectiveness by 15%.- Technical Support Optimization: Streamlined technical support processes, reducing average response time to customer inquiries by 25%, which enhanced the overall customer experience. Show less

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  Apple

  Sept 2022 - Aug 2023

  Product Specialist

  - Technical Expertise: Diagnosed and resolved over 200 complex technical issues, achieving a 95% customer satisfaction rate and ensuring timely device repairs and support.- High-Profile Client Management: Engaged with high-profile clients, including CEOs and industry leaders, delivering personalized technical support that reinforced brand loyalty and trust.- Customer Engagement: Provided tailored product solutions, enhancing the user experience and leading to a 15% increase in customer retention through effective technical guidance.- Process Optimization: Streamlined troubleshooting processes, reducing average issue resolution time by 20% and improving team efficiency through effective knowledge sharing and documentation.Product Knowledge Training: Developed and facilitated training sessions for new staff, increasing product knowledge retention by 30%, which enhanced overall team performance and service delivery.- Technical Documentation: Created comprehensive technical documentation and guides, reducing onboarding time for new employees by 25% and ensuring consistency in service quality.- Cross-Functional Collaboration: Collaborated with engineering teams to identify and address recurring technical issues, resulting in a 15% decrease in support tickets over six months.- Feedback Implementation: Collected and analyzed customer feedback, implementing changes that improved service protocols and increased customer satisfaction scores by 10%. Show less

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  Rhone

  Aug 2023 - Feb 2024

  Manager

  - Cultivated High-Profile Client Relationships: Retained high-profile clients, including the VP of BlackRock and various celebrities, by providing tailored solutions and maintaining strong relationships, enhancing brand reputation and loyalty.- Sales Performance Monitoring: Consistently monitored sales metrics and implemented data-driven strategies, resulting in a 15% increase in overall sales performance and improved operational efficiency.- Market Opportunity Identification: Collaborated closely with the sales team to identify untapped market opportunities, leading to a 20% increase in sales over a six-month period through targeted outreach and strategic partnerships.- Customer-First Approach: Developed and maintained a customer-first approach, contributing to a 30% increase in customer retention and repeat business by delivering exceptional service and support.- Team Leadership and Development: Led a team of sales associates, providing mentorship and training that resulted in a 25% improvement in team performance and morale.- Promotional Strategy Implementation: Designed and executed promotional campaigns that boosted product visibility, leading to a 10% increase in customer engagement and foot traffic to the store.- Inventory Management: Optimized inventory management processes, reducing excess stock by 20% and ensuring product availability aligned with customer demand.- Cross-Department Collaboration: Worked closely with marketing and operations teams to align sales strategies with organizational goals, enhancing overall business performance and coherence. Show less

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  Resilience, Inc

  Jan 2024 - now

  Project Manager - Cyber Security Department

  - Phishing Awareness & Training: Engineered and executed phishing simulations, improving employee phishing recognition by 40%, while developing customized training programs to address identified vulnerabilities.- Risk Management & Threat Intelligence: Spearheaded risk assessments, mitigating 95% of potential cybersecurity breaches by leveraging advanced threat intelligence tools, significantly boosting the organization’s security posture.- Incident Response: Led cross-functional teams during security incidents, reducing average incident response time by 30% through streamlined communication protocols and effective incident management strategies.- Governance & Compliance: Successfully passed all compliance audits with zero discrepancies by aligning cybersecurity frameworks with regulatory standards, reinforcing the organization's commitment to risk management.- Cybersecurity Strategy Development: Developed long-term cybersecurity strategies in collaboration with leadership, leading to proactive threat management and risk mitigation.- SIEM Implementation: Deployed SIEM tools to enhance real-time threat monitoring, reducing response times to security events by 25%.- Vulnerability Management: Conducted vulnerability scans that reduced potential threats by 20%, addressing critical security weaknesses before they could be exploited.- Cloud Security: Implemented cloud security measures, including encryption protocols and multi-factor authentication, improving data protection by 30% in cloud environments. Show less