Eason Recto

Experience

• 

  Finger Lakes ReUse, Inc.

  May 2015 - Aug 2018

  Salesforce Developer and Business Analyst

  • Implemented an online volunteer management system in Salesforce comprised of Visualforce Pages, Apex Classes, and other Declarative Automations.• Designed a Transport Services app using the Lightning Component Framework that addresses pickup and delivery requests then tracks those requests through their lifecycle in order to clean up and optimize transport services processes.• Migrated an entire Customer Relationship Management Database from an external system to Salesforce by importing historical Contact, Volunteer and Donation data.• Configured Salesforce Security structure for proper access to object-level and record-level data.• Conducted analysis of donation intake, processing, pricing and merchandising workflows from a Lean Six Sigma perspective using mentorship from Lean Portland.• Provided weekly reports on sales and receiving by presenting company data in a usable dashboard for staff, management, and the board of directors using Excel.• Analyzed data relating to retail space usage, customer traffic, and transactions; then reported findings to management for use in approval for a building expansion.• Cleaned up customer database: located problems in database entry, created filters for problems and suggested better ways to gather customer information. Show less

• 

  Everpeak Partners

  Aug 2018 - Jul 2021

  Salesforce Developer & Consultant

  • Implemented and optimized Salesforce using an collaborative, agile approach with experience helping over 50 different organizations ranging from law firms to 3D printing manufacturers.• Served as lead solution engineer and project manager for each client, connecting with executive sponsors, project champions and Salesforce account executives on a daily basis to ensure job success; running up to 10 solo projects at a time.• Functioned as a sales and marketing analyst when collaborating on business process build-outs; working to optimize the process before implementation.• Projects include: ◦ Multiple, integrated Experience Cloud portals complete with custom Apex approval processes, Apex system integrations, and mapping using Lightning Web Components.◦ Custom Project Management system build-outs using Lightning Web Components and Apex.◦ 3rd party app integrations including but not limited to Hubspot, QuickBooks, Outreach, Apollo, PandaDoc, Adobe EchoSign, DocuSign and ProntoForms.◦ Salesforce organization merges and data migrations.◦ Custom, round-robin approval process with docmerge capabilities. Show less

• 

  Smartsheet

  Mar 2021 - Mar 2023

  Acted in a Project Manager and Implementation Engineer role to lead, facilitate, and realize business and organizational process improvement for Smartsheet customers. Key activities include:• Provided senior-level quality and oversight of engagements, ongoing coaching and mentoring for teammates, and tactical peer-to-peer feedback.• Led discovery workshops to understand current-state customer business strategy, end-user pain points, and process challenges in order to translate business and technical requirements into comprehensive, future-state solutions in Smartsheet.• Leveraged a consulting mindset to recommend technical and business process best practices that result in streamlined end-user workflows, an optimized/scalable solution architecture, and an overall successful digital transformation.• Applied waterfall, agile, and hybrid project management methodologies to ensure Smartsheet solutions are delivered on time, within scope, and within budget. These goals are accomplished by mitigating risks, negotiating priorities, and aligning strategy between key customer stakeholders and executives.• Managed cross-functional teams to design, deliver, and deploy custom collaborative work management solutions. Cross-functional teams include: Sales, Customer Success, Custom Code Development, Product, Support, and Operations.• Utilized change management best practices to ensure smooth roll-out and strong user adoption of the solution.• Presented key findings and report-outs on engagement outcomes to C-Level client stakeholders. Show less

  • Senior Solutions Consultant

    Jun 2022 - Mar 2023

  • Solutions Consultant

    Mar 2021 - Jun 2022
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  Citi

  Mar 2023 - Mar 2024

  Senior Developer

  As a Senior Developer on the Digital Productivity team, I fulfilled Project Manager and Technical Lead responsibilities by enabling and executing projects that increase the efficiency and effectiveness of Citi's Global Bank Teams. Key activities included:• Partnering with process owners to identify pain points, define requirements, and deliver solutions that exceed UX/UI expectations.• Teaming up with other developers to develop digital solutions using cloud-based, productivity tools.• Utilizing change management best practices to ensure smooth roll-out and strong user adoption of the solutions.• Identifying and mitigating risks with established solutions and coordinating efforts for support and improvement.• Enhancing Citi stakeholder knowledge of digital solutions through training and marketing efforts. Show less

• 

  VALiNTRY360

  May 2023 - now

  Senior Salesforce Developer & Consultant

  As a Senior Developer & Consultant, I lead most stages of the software development lifecycle but specialize in design, development, and testing. I leverage both declarative and programmatic tools to accomplish my tasks. Key activities include:• Collaborating with client teams using agile methodology to elicit requirements, map out user stories, and continuously iterate through solution builds given sprint-based feedback.• Building end-to-end user experiences for industries such as healthcare & life sciences, retail, non-profit, finance, and technology.• Integrating external systems with Salesforce using pre-built packages, REST APIs, or SOAP APIs.• Employing change management best practices to ensure users are equipped and excited for go-live.• Creating comprehensive technical documentation that is easy to digest for users.• Partnering with internal sales team members as a development subject matter expert to assist with RFIs, RFPs, and RFQs. Show less