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Marina Stepanova

Marina Stepanova

Technical Support Agent

Followers of Marina Stepanova504 followers
location of Marina StepanovaBerlin, Berlin, Germany

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  • Timeline

  • About me

    Technical Account Manager at Adjust

  • Education

    • Lyceum Olimp

      2004 - 2016
      High School Diploma HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

    • Le Wagon

      2023 - 2023
      Junior fullstack developer Web development

      • Learned a diverse tech stack including JavaScript, HTML, Ruby on Rails, SQL, and SCSS during the intensive "Le Wagon" full-stack Bootcamp, gaining knowledge in both front-end and back-end web development.• Successfully completed the program, equipping me with the skills needed to create efficient and visually appealing web applications. Finished two full projects in a fast-paced environment. • Acquired a solid foundation in web development principles and best practices… Show more • Learned a diverse tech stack including JavaScript, HTML, Ruby on Rails, SQL, and SCSS during the intensive "Le Wagon" full-stack Bootcamp, gaining knowledge in both front-end and back-end web development.• Successfully completed the program, equipping me with the skills needed to create efficient and visually appealing web applications. Finished two full projects in a fast-paced environment. • Acquired a solid foundation in web development principles and best practices through hands-on experience, setting the stage for future success in the field. Show less

  • Experience

    • MARVELTEL LLP

      Jun 2016 - Sept 2017
      Technical Support Agent

      • Conducted software training for new employees, ensuring smooth onboarding and proficiency.• Assisted in resolving hardware issues, utilising advanced troubleshooting skills for efficient problem-solving.• Set up new OS and software programs, optimising productivity and workflow.

    • Shanghai Institute of Technology

      Sept 2017 - Nov 2017
      ESL teacher (speaking only)

      • Helped Chinese students to improve their spoken english skills.• Preparing students for interviews that will be held in english.• Tested the students ability to answer the simple and complex interview questions. - explaining the basic grammar rules.

    • SLR "AGROEMAX"

      Mar 2018 - Aug 2018
      Seasonal Distribution Manager

      • Proficiently negotiated client prices, optimising profitability and maintaining competitiveness for the company.• Efficiently coordinated product delivery schedules, ensuring prompt and reliable distribution to meet customer expectations.• Enforced stringent quality standards through thorough inspections, ensuring consistent excellence in product delivery.

    • Unifun

      Sept 2018 - Dec 2018
      Account Manager

      • Conducted extensive market research, successfully identifying new business opportunities and closing deals to drive revenue growth.• Nurtured strategic contacts to effectively promote and sell Unifun VAS services, leveraging a strong network and building partnerships to achieve sales targets.• Provided in-depth marketing analysis to prospective customers, offering valuable insights that showcased the benefits and value of Unifun's services

    • Webhelp

      May 2019 - May 2020
      Airbnb Customer Support Agent

      • Managed active travel-related inquiries in a fast-paced environment, ensuring efficient resolution and maintaining a high level of customer satisfaction.• Navigated high-stress situations swiftly addressing urgent and time-sensitive inquiries employing effective problem-solving skills to deliver timely and effective solutions.• Maintained a compassionate and empathetic approach, ensuring each customer felt heard, supported, and valued throughout their travel journey.

    • Simplesurance GmbH

      May 2020 - Aug 2020
      Junior Sales Manager

      • Contributed to sales growth and revenue targets, driving new business acquisition, cultivating client relationships, and securing deals.• Demonstrated aptitude in developing and executing sales strategies, conducting market research, and analysing customer needs.• Collaborated closely with cross-functional teams to provide valuable solutions, and achieve mutually beneficial outcomes.

    • Concentrix

      Sept 2020 - Aug 2022
      Facebook Customer Support Agent

      • Managed large volumes of customer inquiries and delivered support during peak periods, ensuring prompt resolution of complex issues.• Facilitated implementation of API systems, providing guidance to users, while effectively assisting them in leveraging built-in marketing tools.• Successfully collaborated with teams to deliver exceptional customer support, resulting in high customer satisfaction and resolution of complex issues.

    • Adjust

      Nov 2023 - now
      Technical Account Manager

  • Licenses & Certifications