Eric Vuong

Experience

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  Dragon Boat Palace Restaurant

  Jan 2013 - Nov 2017

  Waiter

  Responsibilities included:- Serving and assisting customers in a professional manner- Teamwork with other working members- Migitating conflict between workers and/or customers- Management of sales numbers and reporting to the manager

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  Rockwell Automation

  Jan 2018 - Dec 2019

  Technical Support Engineer

  Worked as a professional internship for 12 months. Was asked to stay for an additional 12 months.Developed a true passion in service delivery during my time here.Throughout the year I have been learning to:- Prioritise Support Requests using Triage Techniques- Provide assistance to Technical Support Engineers as they provide support for control and automation products- Develop a thorough knowledge of Rockwell Automation products to support customers with real life applicationsSupport Tasks:- Service the Remote Support Inbox for customer support enquiries, and create Service Tickets- Ensure Technical Support Engineers are advised of customer enquiries- Provide technical support services to customers- Document Accurate Descriptions of Support Queries- Assist engineers in setting up simulations of customer’s applications- Liaise with Employees in other Departments, to provide answers to customers- Provide maintenance duties within the technical support laboratory, as directed by the SupervisorDevelop Technical Competency;Develop a technical knowledge of Rockwell products, associated equipment, and technologies by:- Attending internal and external training classes (whenever applicable)- Undertaking developmental tasks, such as participating in a field service call - Undertake Online and self-trainingDevelop Professional Skills;- Undertake Corporate Ethics and Security Training- Build an understanding of Corporate Policies and Procedures - Develop Professional Communication Skills- Develop Customer Service Skills- Develop Time Management Skills Show less

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  Panda Kids and Baby

  Apr 2020 - Jun 2022

  - Panda Kids and Baby is a small start-up organisation focused on eCommerce.Roles:- Conduct UI/UX analysis and provide advice on automations and optimisations for an e-commerce (Shopify) sales process.Achievements:- Improved productivity through process enhancements to enable Panda Kids and Baby to deliver 320 orders per day, an increase of 110 orders per day, the previous maximum capacity.- Implemented new method of warehouse streamlining drawing on heatmapping methodology, saving significant time in shifting popular product based on sales strategies.- Consistently achieved or exceeded KPIs as highlighted in Shopify sales data. Show less

  • Software Engineer

    Mar 2021 - Jun 2022

  • Search Engine Optimization Specialist

    Apr 2020 - Mar 2021
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  Centorrino Technologies

  Jun 2022 - now

  Additional responsibility of board management. Level 3 Endpoint Management- Remote Support- Application deployment via N-able, Microsoft Intune- Group Policy Deployment (GPO)- Azure SSO Configuration and Support Level 2 Applications Support- Remote Support- Application Deployment- Vendor Management- Azure SSO Configuration

  • Endpoint Applications Lead

    Mar 2025 - now

  • Endpoint Analyst

    Jun 2023 - Apr 2025

  • Service Desk Analyst

    Jun 2022 - Jun 2023