Eric Vuong

Eric Vuong

Waiter

Followers of Eric Vuong118 followers
location of Eric VuongBundoora, Victoria, Australia

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  • Timeline

  • About me

    Endpoint Applications Lead

  • Education

    • Lalor Secondary College

      2008 - 2013
      High School VCE Year 12

      Studied Victorian Certificate of Education(VCE) for:- English- Mandarin Chinese (Second Language)- Further Mathematics- Math Methods- Physics- IT ApplicationsCompleted a Higher Education Studies at Swinburne during year 12:- Web Development- Usability (Now: User Centred Design)

    • Swinburne University of Technology

      2014 - 2019
      Bachelor of Technology - BTech Computer Science Credit

      During my time in Engineering, I had developed a true passion in Computers and support-related roles, switched industries to pursue work in this field.

    • Swinburne University of Technology

      2014 - 2019
      Bachelor of Engineering - BE Mechatronics, Robotics, and Automation Engineering Credit

      Activities and Societies: Swinburne Student Union Key Educational units completed:- Final Year Research Project (FYP)/Capstone- Mechatronics System Design- Engineering Mathematics- Machine Dynamics and Machine Design- Control and Automation- Engineering Management- Object-Oriented Design (C#)- Web Development- Software Engineering- Data Management- User Centred Design- Artificial Intelligence - Software Architecture and DesignCompleted various hands-on projects with my core… Show more Key Educational units completed:- Final Year Research Project (FYP)/Capstone- Mechatronics System Design- Engineering Mathematics- Machine Dynamics and Machine Design- Control and Automation- Engineering Management- Object-Oriented Design (C#)- Web Development- Software Engineering- Data Management- User Centred Design- Artificial Intelligence - Software Architecture and DesignCompleted various hands-on projects with my core subjects:- Cloud integrated navigation robot (FYP)- Mechatronics block picker arm- Mechanical gearbox weight lifter- Autonomous LEGO robot design- Traffic lights intersection and analogue clock with micro-controller- Manufacturing workshop (machining and hand construction) Show less

    • Swinburne University of Technology

      2020 - 2022
      Master of Engineering - MEng Mechatronics, Robotics, and Automation Engineering High Distinction

      Activities and Societies: Swinburne Emerging Leader Program - Mechatronics and Management focussed- Achieved High Distinction Average- Full time employment during studies

  • Experience

    • Dragon Boat Palace Restaurant

      Jan 2013 - Nov 2017
      Waiter

      Responsibilities included:- Serving and assisting customers in a professional manner- Teamwork with other working members- Migitating conflict between workers and/or customers- Management of sales numbers and reporting to the manager

    • Rockwell Automation

      Jan 2018 - Dec 2019
      Technical Support Engineer

      Worked as a professional internship for 12 months. Was asked to stay for an additional 12 months.Developed a true passion in service delivery during my time here.Throughout the year I have been learning to:- Prioritise Support Requests using Triage Techniques- Provide assistance to Technical Support Engineers as they provide support for control and automation products- Develop a thorough knowledge of Rockwell Automation products to support customers with real life applicationsSupport Tasks:- Service the Remote Support Inbox for customer support enquiries, and create Service Tickets- Ensure Technical Support Engineers are advised of customer enquiries- Provide technical support services to customers- Document Accurate Descriptions of Support Queries- Assist engineers in setting up simulations of customer’s applications- Liaise with Employees in other Departments, to provide answers to customers- Provide maintenance duties within the technical support laboratory, as directed by the SupervisorDevelop Technical Competency;Develop a technical knowledge of Rockwell products, associated equipment, and technologies by:- Attending internal and external training classes (whenever applicable)- Undertaking developmental tasks, such as participating in a field service call - Undertake Online and self-trainingDevelop Professional Skills;- Undertake Corporate Ethics and Security Training- Build an understanding of Corporate Policies and Procedures - Develop Professional Communication Skills- Develop Customer Service Skills- Develop Time Management Skills Show less

    • Panda Kids and Baby

      Apr 2020 - Jun 2022

      - Panda Kids and Baby is a small start-up organisation focused on eCommerce.Roles:- Conduct UI/UX analysis and provide advice on automations and optimisations for an e-commerce (Shopify) sales process.Achievements:- Improved productivity through process enhancements to enable Panda Kids and Baby to deliver 320 orders per day, an increase of 110 orders per day, the previous maximum capacity.- Implemented new method of warehouse streamlining drawing on heatmapping methodology, saving significant time in shifting popular product based on sales strategies.- Consistently achieved or exceeded KPIs as highlighted in Shopify sales data. Show less

      • Software Engineer

        Mar 2021 - Jun 2022
      • Search Engine Optimization Specialist

        Apr 2020 - Mar 2021
    • Centorrino Technologies

      Jun 2022 - now

      Additional responsibility of board management. Level 3 Endpoint Management- Remote Support- Application deployment via N-able, Microsoft Intune- Group Policy Deployment (GPO)- Azure SSO Configuration and Support Level 2 Applications Support- Remote Support- Application Deployment- Vendor Management- Azure SSO Configuration

      • Endpoint Applications Lead

        Mar 2025 - now
      • Endpoint Analyst

        Jun 2023 - Apr 2025
      • Service Desk Analyst

        Jun 2022 - Jun 2023
  • Licenses & Certifications

    • HLTAID001 Provide Cardiopulmonary Resuscitation (CPR)

      Australian Skills Quality Authority (ASQA)
      Aug 2016
      View certificate certificate
    • HLTAID002 Provide Basic Emergency Life Support

      Australian Skills Quality Authority (ASQA)
      Aug 2016
      View certificate certificate
    • FactoryTalk View ME Programming

      Rockwell Automation
      Jan 2018
    • SITHGAM201 Provide Responsible Gambling Services

      Victorian Commission for Gambling and Liquor Regulation
      Aug 2016
    • ControlLogix Fundamentals and Troubleshooting

      Rockwell Automation
      Mar 2018
    • SITHFAB201 Provide Responsible Service of Alcohol

      Victorian Commission for Gambling and Liquor Regulation
      Aug 2016
    • Ethernet/IP Configuration and Troubleshooting

      Rockwell Automation
      Feb 2018
    • PowerFlex 755 Maintenance and Troubleshooting

      Rockwell Automation
      Mar 2018
    • SITXFSA101 Use Hygienic Practices for Food Safety

      Australian Skills Quality Authority
      Aug 2016
    • HLTAID003 Provide First Aid

      Australian Skills Quality Authority
      Aug 2016
      View certificate certificate
  • Volunteer Experience

    • Volunteer Tutor

      Issued by Spectrum MRC on Sept 2016
      Spectrum MRCAssociated with Eric Vuong