Lae'sha Reed

Experience

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  The Home Depot

  Apr 2018 - Jan 2022

  Cashier Customer Service

  - Redeemed coupons and marketed complementary products to retain client happiness.- Utilized diagnostic tools to identify issues and evaluate the available information.- Balanced the cash register and produced credit and debit sales reports.- Restocked items after exchanging and returning them, noting any pertinent information in the company database.

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  WOMEN OF CONNECTIONS MINISTRY

  Jun 2021 - Aug 2021

  IT intern

  - I articulated, edited, and created website material, as well as led team members to produce captivating content.- Identified problems exposed by consumer input and testing, and corrected or referred problems to the relevant persons for rectification.

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  Virginia Commonwealth University

  Aug 2021 - Jan 2022

  Service Technician

  - Improved quality standards by implementing effective control mechanisms, regular checks, and identifying areas requiring improvement.- Maintained primary technical ownership of service support tickets by utilizing available technical resources effectively.- Repaired malfunctioning or damaged equipment on-site or at a diagnostic and repair center.- Educated users on the proper usage and maintenance of products/equipment.

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  Upper Mattaponi Indian Tribe

  Jan 2022 - Dec 2022

  IT Support/Project Coordinator

  - Developed and oversaw Digital Elevate, a program that provides computers and IT assistance to tribal members.- Quickly adapted to various service challenges and computer issues and successfully implemented solutions.- Investigated and analyzed the underlying causes of system malfunctions by employing specialized diagnostic techniques, scripts, and software.- Streamlined end-to-end project activities, such as scheduling delivery dates, collecting data, and meeting deadlines, keeping the project on track. Show less

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  Blue Triangle

  Jul 2022 - Aug 2022

  Frontend Developer

  - Maximized website traffic by providing professional, user-friendly designs and clean code for optimal performance.- Ensured compliance with performance standards through testing and validation against client requirements.- Developed an accessible front-end user interface for new or existing databases using HTML, SQL, and Java.

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  PwC

  Feb 2023 - Mar 2023

  PwC x Paragon One Consulting Externship

  - Evaluated competitor nonprofit communication trends and sought executive opinion to deepen understanding beyond biweekly company meetings.- Built components of the case and gathering quantitative and qualitative data to structure analyses - presenting potential solutions to client stakeholders - Organized research by implementing Minto Principle, Excel market mapping, and executing a 5 Step Trend Analysis.

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  KPMG US

  Feb 2023 - Feb 2023

  Frank Ross Leadership Institute
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  Virginia Commonwealth University

  Feb 2023 - May 2023

  Assistant Program Coordinator
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  Adventure Travel Trade Association

  Mar 2023 - Aug 2023

  Community Development Intern

  - Attended weekly team meetings with the worldwide Community team- Took part in weekly informational interviews with international business leaders- Fostered a sense of community among ATTA interns- Assist in the implementation of the ATTA Ambassador program- Contributed to a company-wide project aimed at expanding the number of buyers in our community- Conducted research and analyze different Association Management Software solutions- Collaborated in organizing a tour operator scholarship program- Provided support to the Community team and other departments on various projects as required Show less

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  Credera

  Apr 2023 - Jun 2023

  DE&I Consulting & Data Analytics

  - Collected and analyzed data related to DE&I initiatives within the organization.- Collaborated with the HR and DE&I teams to identify key metrics and develop data collection strategies.- Conducted research on best practices and industry benchmarks for DE&I analytics.- Assisted in the development of data-driven DE&I strategies and action plans.- Created and maintained dashboards and reports to track and communicate progress on DE&I goals.- Identified trends and insights from the data analysis to support decision-making and inform DE&I initiatives.- Worked closely with cross-functional teams to gather data inputs and ensure data accuracy.- Participated in meetings and discussions related to DE&I initiatives, providing insights and recommendations based on data analysis.- Supported the development and implementation of surveys and feedback mechanisms to assess employee experiences and perceptions related to DE&I.- Assisted in the preparation of presentations and reports summarizing key findings and recommendations for DE&I leadership. Show less

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  Allianz

  Jun 2023 - Aug 2023

  Product Delivery Intern

  -Back-End Development: designed, developed, and maintained the server-side components of web applications and software systems-Front End Development: tested, debugged, and maintained code to ensure usability, accessibility, and seamless interaction between users and the digital interface.- Project Support: Assisted in project coordination and management for insurance and assistance products.- Quality Assurance: Conducted testing and validation to ensure product quality and suggesting improvements.- Documentation: Created and maintained accurate documentation for products, processes, and user guides.- Data Analysis: Analyzed product performance, customer feedback, and market trends for insights.- Cross-functional Collaboration: Worked with different teams to gather requirements and ensure alignment.- Market Research: Conducted research on industry trends, competitors, and customer needs.- Process Improvement: Proposed and implemented enhancements to optimize product delivery processes. Show less

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  Cherry Bekaert

  Aug 2023 - May 2024

  Digital Platform & Analytics Advisory Associate

  - Provided clients with hands-on, end-to-end guidance on enabling their data or digital platforms to solve business challenges.- Partnered with stakeholders to create a shared vision on solving client challenges.- Gathered data inputs from multiple sources and developed queries.- Built custom data sources using data wrangling skills.- Developed dashboards and reporting tools to meet client business objectives.- Constructed digital platforms for specific industries to improve efficiency, reduce costs, or pursue other strategic initiatives.- Validated and tested work to ensure accuracy and quality of data.- Provided support and training to stakeholders on solutions, reporting tools, and reports.- Built a deep understanding of data structures and the technology stack (e.g., Tableau, Alteryx, Python, Microsoft, database, and cloud storage).- Implemented business platform solutions for clients with our Alliances such as Microsoft, Salesforce, Alteryx, and Sage.- Collaborated with a team of creative professionals and passionate individuals. Show less

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  Department of Behavioral Health and Developmental Services

  Aug 2024 - now

  Applications Analyst/Info Tech Spec II

  - Resolves technical issues, system errors, and performance problems within financial applications.- Facilitates meetings and discussion groups for requirements definition, issue resolution, and process improvement.- Documents application problems thoroughly in the ServiceNow ticketing system.Manages user accounts and groups, including adding, removing, and modifying access.- Collaborates with business partners to design and implement processes and workflows that streamlined operations and improved productivity.- Ensures system maintenance, monitoring, and business continuity for financial systems.- Supports application upgrades and other system changes, ensuring minimal disruption.- Coordinates with software vendors and internal resources to install, configure, and test applications.- Creates comprehensive documentation, including technical specifications, SOPs, dataflow diagrams, test plans, and systems documentation.- Participates in change management activities for financial applications. Show less