Matthias Frey

Experience

• 

  Axcelis Technologies

  Jan 2000 - Jan 2003

  Field Service Engineer

  • Services, installs and maintains ion implanters in Europe• Instructed customer personnel• Analyses problems and data evaluation • Applied sound knowledge in electronics, pneumatics, mechanics, automation, vacuum technology and semiconductor physics sectors• Produced service reports for time recording and error analysis• Home based

• 

  Texas Instruments

  Aug 2000 - Jan 2000

  Field Service Engineer

  • Ion - Implantation Dept. / Epitaxy• Maintained, monitored, and installed production, test and analysis installations

• 

  Eastman Kodak Company

  Jan 2004 - Jan 2012

  Senior Field Service Engineer

  • Service, Installation and Maintenance on Laser CTP VLF & Workflow systems, worldwide• Project leadership in new product launch• perform and instruct Customer product trainings in European Headquarter• providing first and second level support to customers and engineers worldwide• Cooperates in the optimization of service standards through quality reports and documentation• Company representative• Home based

• 

  Bruker Daltonics

  Apr 2012 - Nov 2015

  Field Service Engineer

  - Life Sciences - Service and Support• Service, Installation and PM of UHR ESI-TOF MS and LC/MS Systems• Service and Support UHPLC from different Vendors like Thermo, Waters and Agilent• Service and Support Thermo NanoLC• Perform IQ/OQ & PV Validation• Application Support• assist Sales and demonstrate System performance• demonstrate Proteomics Workflow and routine Measurements• Worldwide• homebased

• 

  Biochrom Ltd.

  Jan 2016 - now

  - First line team management of field engineers and field service provision for customers in Europe- Main focus to manage time and resources effectively, I'm able to execute service processes, prioritize work, maintain detailed CRM entries, attend weekly review TC and regular training/product updates- Coordination of Field service engineers and service activity in EMEA- Provide on site installation, calibrations and validation- Service and Support for BTX Electroporator and Electrofusion Equipment- able to handle detail, multiple tasks and short-notice deadlines, with daily reprioritization of work- Contract Management - Sales Support Weniger anzeigen

  • Global Product Support Engineer

    Jun 2022 - now

  • Team Lead Field Service & Technical Support Europe

    Jan 2016 - Jun 2022