Matej Klekner

Experience

• 

  OKIN BPS

  Sept 2012 - Sept 2015

  Project Engineer

  - Administrative and technical checks of CISCO devices, order verification. Progressing orders to meet client's SLA. Collaborating with internal teams to improve speed of order process.- Leading new hire trainings for technical/English lessons

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  Verizon Business

  Sept 2015 - Nov 2023

  - Team Manager primary responsibility is the daily running of Tier 1 Service-desk/NOC repair team ensuring the sufficient cover and engineers are working according to their objectives, processes and quality requirements.- Comply with ISO9001 and ISO27001 standards to meet certification requirements.- Working closely with Service management, Problem management and other internal teams providing incident management to high profile customer.- Following Escalation processes and taking action on any escalations encountered while finding opportunities for improvement.- Responsible for performance of team against defined targets in Quality, Performance and Productivity.- Providing supervision, guidance and mentoring to team members.- Identifying repetitive problems and providing solutions.- Identifying knowledge deficiencies in the team and resolving through mentoring or on-job training.- Leading service and incident review calls. Presenting team results and progress to customers. Show less - Operational in-depth technical expert for a complex and bespoke managed network solution.- Key escalation point for tier 1 teams.- Troubleshoot, classify and correlate network incidents and problems on tier 2.- Troubleshoot SD-WAN, LAN, Wireless LAN, WAN, Firewall, Zscaler VPN and Microsoft products.- Setup and maintain remote monitoring systems like Thousandeyes, SevOne- Implement standard changes.- Join conference calls to assist customer change or testing activity.- Support Service Managers on creating RCA and other reports.- Provide technical and service related training to tier 1 and 2 engineers.- Be available to work out of business hours for maintenance and on-call activations. Show less

  • Network Operations Center Team Lead

    Feb 2023 - Nov 2023

  • Tier II NOC engineer

    Aug 2018 - Feb 2023

  • Tier 1 NOC engineer

    Sept 2015 - Aug 2018
• 

  HCLTech

  Nov 2023 - Apr 2025

  Network Operations Center Manager

  - Same job - HCLTech bought part of Verizon- Team Manager primary responsibility is the daily running of Tier 1 Service-desk/NOC repair team ensuring the sufficient cover and engineers are working according to their objectives, processes and quality requirements.- Comply with ISO9001 and ISO27001 standards to meet certification requirements.- Working closely with Service management, Problem management and other internal teams providing incident management to high profile customer.- Following Escalation processes and taking action on any escalations encountered while finding opportunities for improvement.- Responsible for performance of team against defined targets in Quality, Performance and Productivity.- Providing supervision, guidance and mentoring to team members.- Identifying repetitive problems and providing solutions.- Identifying knowledge deficiencies in the team and resolving through mentoring or on-job training.- Leading service and incident review calls. Presenting team results and progress to customers.- Leading new hire trainings- Had opportunity to broaden my skills and overview with Palo Alto product line, mostly Firewalls and Prisma solution. Show less

• 

  Itm8 Danmark

  Oct 2025 - now

  Network Operations Specialist