Joe Smith

Joe Smith

Front Desk Receptionist & Reservation Officer

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location of Joe SmithPhra Nakhon, Bangkok City, Thailand

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  • About me

    Front Desk Receptionist, Reservation Officer at Mirth Sathorn Hotel

  • Education

    • Chiang Mai University

      2009 - 2012
      Bachelor of Arts (B.A.) Humanities/Humanistic Studies

      Vice-President Of International English Program

  • Experience

    • Mirth Sathorn Hotel

      Feb 2013 - Sept 2013
      Front Desk Receptionist & Reservation Officer

      • Answers all incoming calls into the main switchboard console within 3 rings and fields all calls in a friendly and competent manner• Acknowledges and attends to all visitors to the Hotel, as well as internal staff, in a friendly and efficient manner, and ensures all are signed-in and –out of the building according to company guidelines• Ensures the reception area is manned, tidy and well presented at all times and the Welcome Board is properly put on• Ensuring all external and internal customers to reception, either on the telephone or in person, are received and dealt with in a friendly, prompt and efficient manner• Perform telephone operator• Make arrangements as requested• Assist operations as requested etc. Show less

    • Flight of the Gibbon

      Sept 2014 - Oct 2015
      Assistant Tour Manager & Tour Operator

      • Answering incoming telephone calls for all offices including Chiang Mai, Chonburi, Pattaya, Bangkok and Cambodia• Responsibilities of an inbound call center agents, responsible for answering the quires of the customers in case of customer support call center• Support and provide superior service to customers and all agencies via phones, e-mails and faxes etc.• To handle special telephone tasks like call transfers, taking messages, call backs holds, interruptions, and unintentional disconnects.• Scheduling and confirming visits, rescheduling visits when needed. Show less

    • CNC Data (Thailand) Co. Ltd

      Oct 2014 - Oct 2015
      Telemarketing Executive & Project Coordinator

      • Providing general information to customers technical, products and services of Indo-china VMware projects.• To research the target marketing of the new clients and existing clients.• Verified, validated and updated marketing database to fuel success of marketing campaigns.• Take responsible for all upcoming new projects such as; VMware, HP, DLL, IBM, Cisco, DHL-ecommerce, Huawei products and CNC Data products that assigned by country Director as well as Executive Project Managers from oversea (Singapore, Indonesia, Philippine, Malaysia & USA)• Assist to country manager and cooperate directly with international team oversea as per upcoming project• Responsibilities of telesales and telemarketing agents, responsible for offering the products and services of VMware projects to the customers.• Support and provide superior service to customers and all agencies via telecom systems, phones, e-mails and faxes etc.• To deliver professional, cost effective and quality telesales to achieve the mission and objectives of the outbound contact centre.• Data mining and updating of customer records• Preparing quotation and assisting in Indo-china projects• Assisting to Director and Thai agents for English translations• To be able to explain precise information, product benefits or offer advice/ suggestions to customer, agent members, team worker, general manager, and is detail oriented.• Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource. Show less

    • BCI Asia

      Jan 2016 - now
      Market Research Consultant

      • To responsible for Indochina Market Research Consultant• To maintaining good relationship and contacts, consulting with clients.• Communicate with clients• Complete all knowledge of all indochina market in Asia region to achieve customer satisfactions.• Monitoring and follow up all quotations going to clients...etc.

  • Licenses & Certifications

    • Chiang Mai University

      Mar 2013
  • Volunteer Experience

    • Trainee of Trainer

      Issued by Spirit in Education Movement (SEM) on Jan 2011
      Spirit in Education Movement (SEM)Associated with Joe Smith