Joe Smith

Experience

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  Mirth Sathorn Hotel

  Feb 2013 - Sept 2013

  Front Desk Receptionist & Reservation Officer

  • Answers all incoming calls into the main switchboard console within 3 rings and fields all calls in a friendly and competent manner• Acknowledges and attends to all visitors to the Hotel, as well as internal staff, in a friendly and efficient manner, and ensures all are signed-in and –out of the building according to company guidelines• Ensures the reception area is manned, tidy and well presented at all times and the Welcome Board is properly put on• Ensuring all external and internal customers to reception, either on the telephone or in person, are received and dealt with in a friendly, prompt and efficient manner• Perform telephone operator• Make arrangements as requested• Assist operations as requested etc. Show less

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  Flight of the Gibbon

  Sept 2014 - Oct 2015

  Assistant Tour Manager & Tour Operator

  • Answering incoming telephone calls for all offices including Chiang Mai, Chonburi, Pattaya, Bangkok and Cambodia• Responsibilities of an inbound call center agents, responsible for answering the quires of the customers in case of customer support call center• Support and provide superior service to customers and all agencies via phones, e-mails and faxes etc.• To handle special telephone tasks like call transfers, taking messages, call backs holds, interruptions, and unintentional disconnects.• Scheduling and confirming visits, rescheduling visits when needed. Show less

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  CNC Data (Thailand) Co. Ltd

  Oct 2014 - Oct 2015

  Telemarketing Executive & Project Coordinator

  • Providing general information to customers technical, products and services of Indo-china VMware projects.• To research the target marketing of the new clients and existing clients.• Verified, validated and updated marketing database to fuel success of marketing campaigns.• Take responsible for all upcoming new projects such as; VMware, HP, DLL, IBM, Cisco, DHL-ecommerce, Huawei products and CNC Data products that assigned by country Director as well as Executive Project Managers from oversea (Singapore, Indonesia, Philippine, Malaysia & USA)• Assist to country manager and cooperate directly with international team oversea as per upcoming project• Responsibilities of telesales and telemarketing agents, responsible for offering the products and services of VMware projects to the customers.• Support and provide superior service to customers and all agencies via telecom systems, phones, e-mails and faxes etc.• To deliver professional, cost effective and quality telesales to achieve the mission and objectives of the outbound contact centre.• Data mining and updating of customer records• Preparing quotation and assisting in Indo-china projects• Assisting to Director and Thai agents for English translations• To be able to explain precise information, product benefits or offer advice/ suggestions to customer, agent members, team worker, general manager, and is detail oriented.• Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource. Show less

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  BCI Asia

  Jan 2016 - now

  Market Research Consultant

  • To responsible for Indochina Market Research Consultant• To maintaining good relationship and contacts, consulting with clients.• Communicate with clients• Complete all knowledge of all indochina market in Asia region to achieve customer satisfactions.• Monitoring and follow up all quotations going to clients...etc.