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Jace Gummersall

Jace Gummersall

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Followers of Jace Gummersall1000 followers
location of Jace GummersallProvo, Utah, United States

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  • Timeline

  • About me

    MBA | PM @ Microsoft

  • Education

    • Central Valley Highschool

      2008 - 2012
      GED 3.76

      Activities and Societies: Leadership Green Club Spanish Club Football Wrestling Track & Field I was heavily involved in the school leadership program. I ran assemblies coordinated school wide activities and functions. I was a three sport varsity athlete and a state participant in Football and Wrestling. I also graduated with a 3.76 while working part-time during the school year and overtime in the summers.

    • Brigham Young University - Idaho

      2012 - 2018
      Bachelor of Science - BS Computer/Information Technology Administration and Management 3.936

      Activities and Societies: Recreational Flag Football Recreational Volleyball Cum Laude

    • Brigham Young University Marriott School of Business

      2020 - 2022
      Master of Business Administration - MBA

  • Experience

    • Jimmy John's

      Aug 2011 - Sept 2012
      Driver

    • LDS Philanthropies

      Sept 2015 - Mar 2016
      Student Caller

    • Brigham Young University - Idaho

      Mar 2016 - Aug 2017
      Application System Engineer Student

      - Oversaw 4-person IT team increasing efficiency and effectiveness through proper scheduling and team organization- Increased efficiency using SCCM/Casper to manage software applications and images to be deployed remotely.- Troubleshoot wide range of software and hardware complications

    • The Church of Jesus Christ of Latter-day Saints

      Aug 2017 - Nov 2018

      - Customized scripts and software components to meet customer specifications- Enhanced software platforms and allowed for better data management by improving data integrity- Gave support to customers helping them understand how to utilize ServiceNow to fit their needs - Instructed co-workers weekly on coding basics enabling task simplification and automation utilizing both PERL and Python-Managing and supporting use of Enterprise Monitoring solutions including: Splunk, Appdynamics, Apica, Solarwinds, and Nagios-Splunk Certified User

      • Application Support Engineer (Contractor)

        Jan 2018 - Nov 2018

      • Enterprise Monitoring Intern

        Aug 2017 - Dec 2017

    • Brigham Young University

      Nov 2018 - Aug 2020
      OIT Software Developer

      - Automated various business process increasing work efficiency and productivity- Empowered managers to make quicker confident decisions by tracking real-time trends using multiple data sources for various KPIs and reported them in an easy to digest format- Maximized HR onboarding effectiveness by transforming archaic paper processes to easy to track and use digital ones

    • Microsoft

      May 2021 - Aug 2021
      Technical Product Manager Intern

      - Drove establishment of 80+ critical Service Level Agreements with upstream data providers by collaborating across 50+ different functional teams to develop initial product data quality measures- Delivered clear insights on current data quality status and gap analysis between new provider SLAs to customer expectation by designing and building Power BI dashboard - Led automation of incident creation for data quality performance issues by leading development conversations to establish programmatic ingestion of newly established SLAs- Enriched future data quality visibility and overall customer confidence by creating new UI prototype Show less

    • Microsoft

      Jun 2022 - now

      - Launch new AIOps metric for improved service quality insights and action.- Simplify customer experience and understanding of complex MI/AL metrics and algorithms for improved user adoption. - Reduce resource spend by 50% (~$18K​/month). - Grow monthly active users (MAU) to 1 million (from ~875K). - Expand voice options for customers from 1 to 30+ new countries.

      • Product Manager II | AIOps Data Science

        Jun 2023 - now

      • Product Manager Azure Action Groups

        Jun 2022 - now

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jace Gummersall
      SAERA for Exceeding Customer Expectations BYU Jul 2020 The Staff and Administrative Employee Recognition Awards (SAERA) recognize staff and administrative employees who demonstrate the CRITERIA values in their work.C- CompetencyR- Respect for Sacred ResourcesI- IntegrityT- TeamworkE- Exceeding Customer ExpectationsR- Respect for All IndividualsI- InnovationA- Accountability and ResultsExceeding Customer Expectations is further defined as:We strive to exceed customer expectations, both in the… Show more The Staff and Administrative Employee Recognition Awards (SAERA) recognize staff and administrative employees who demonstrate the CRITERIA values in their work.C- CompetencyR- Respect for Sacred ResourcesI- IntegrityT- TeamworkE- Exceeding Customer ExpectationsR- Respect for All IndividualsI- InnovationA- Accountability and ResultsExceeding Customer Expectations is further defined as:We strive to exceed customer expectations, both in the products and services we provide. This means we first need to understand what our customers expect. What customers need and expect is the denominator of the service equation. The customer's experience with the product or service is the numerator of that equation. Anything less than a ratio of one means that the customer's expectations have not been fully met.It is important to note that expectations can vary dramatically, depending on the circumstances. Also, we will not seek to exceed customer expectations at any cost. In some cases, it may be more important to help change expectations. Show less

  • Volunteer Experience

    • Web Designer and Developer

      Issued by Air With A Flair on Jan 2016
      Air With A FlairAssociated with Jace Gummersall

    • Missionary

      Issued by The Church of Jesus Christ of Latter-day Saints - Human Resources on Jul 2013
      The Church of Jesus Christ of Latter-day Saints - Human ResourcesAssociated with Jace Gummersall