Jaclyn Arnold

Experience

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  Potbelly Sandwich Works

  Sept 2010 - Aug 2011

  Associate

  •Worked with customers on a daily basis•Prepped food in back of house•Open/closing store duties•Open/closed cash register

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  Michigan State University Culinary Services

  Aug 2011 - Nov 2011

  Server

  •Checked guests in to cafeteria•Food prep in kitchen•Served food to guests•Worked in dishroom

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  Sizzlin' Body Jewlery

  May 2012 - Aug 2012

  Sales Associate

  •Sold body jewelry; dealt with customer service and customer complaints•Opened/closed kiosk, counted cash register •Kept track of sales/inventory

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  Kellogg Hotel and Conference Center

  Aug 2012 - May 2015

  Banquet Server/Trainer/Crew Leader/Bartender

  • Prepare room-set paperwork based off event BEO• Supervise a staff up to 20 for room set/prep• Run bar for events including serving, restocking and opening/closing drawer• Train new employees up to Kellogg Hotel & Conference Center standards• Serve/bus food and drinks and banquets/weddings• Banquet preparation tasks; set tables, fold napkins, polish silverware

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  Mai Tiki Resort

  May 2014 - Aug 2014

  Rotational Intern

  •Managed front office including reservations, checking guests in/out, managingphone 24/7, and handling guests’ special requests/complaints in a professional manner•Managed housekeeping/maintenance staff as well as employee scheduling/payroll•Handled resort bill payments/inventory•Managed social media marketing for resort•Assisted in set-up and bartending for weddings held at resort as well as executingevents/activities for guests such as movies on the beach, community bonfires and opening tiki bar Show less

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  Kellogg Hotel & Conference Center

  Feb 2015 - May 2015

  Hospitality Professional Development Program

  • Shadow the managers of each department in the Kellogg Hotel and Conference Center to develop day to day experiences of their roles and responsibilities• Departments including: Human Resources, Front Desk, Conference Services, Housekeeping, Banquets, Engineering, Kitchen, Accounting, and Fine Dining

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  White Lodging Services

  Jun 2015 - Sept 2016

  Cluster Sales Manager - SpringHill Suites/Fairfield Inn & Suites Louisville Downtown

  • 2015 Rookie Sales Manager of the Year - White Lodging Select Service Division• Responsible for maintaining and acquiring business for SpringHill Suites & Fairfield Inn & Suites Louisville, Downtown (338 rooms) while meeting and exceeding quarterly revenue goals.• Access Edge Certified - Marriott Modern Essentials • Advanced knowledge of sales operating system Delphi and property management systems Marsha and Fosse. • Experienced in daily operation of inventory management as well as group forecasting.• Generate and execute sales strategies to maximize profit potential • Assist and problem solve in daily hotel operations• Qualify new business using proactive and reactive sales techniques• Built and maintained professional relationships with companies and groups in the greater Louisville area• Active in prospecting for new business • Detailing and carrying out contracted obligations while providing exceptional customer service.• Consistently meet and exceed weekly sales figures while providing a detailed layout to capture future market share.• Well versed in all aspects of building group blocks and creating reservation links through Delphi, Marsha/Fosse, and Marriott Global Source. Show less

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  Marriott International

  Oct 2016 - now

  National Group Sales Manager