FRED PHIRI

Experience

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  FINCA ZAMBIA LIMITED

  Jul 2012 - Jun 2015

  Branch Manager

  Position SummaryThe Branch Manager is responsible for the administration and efficient daily operation of the branchoffice, including operations, product sales, customer service, and security and safety in accordance withthe Bank's objectives. Develops new deposit and loan business, provides a superior level of customerservice and promotes the service culture through coaching, guidance and staff motivation. Providesleadership, training and supervision. Oversees the branch teller and FSR functions, and customer serviceduties. Must also be familiar with IRA services and banking products and services. Although notprimarily responsible for customer transactions and account opening administration, the Branch Managerwill be available to assist Teller(s) and/or FSR(s) as necessary.Key Duties & Responsibilities• Supervise the day to day operational functions of the branch including: vault, drawer and ATMbalancing; overseeing teller and customer service duties; and assisting with customer transactions.• Approve customer and bank transactions within authority limits.• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence withcompliance procedures.• Be knowledgeable about all deposit, business, and consumer loan products.• Maintain proper teller and vault cash levels including ordering coin and currency.• Responsible for the general maintenance of the facility. Ensure that all security procedures arestrictly followed, branch is operationally sound, and satisfactory audits are achieved.• Collaborate in the hiring, training and retention of staff.• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products,systems and banking transactions.• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss Show less

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  FINCA ZAMBIA

  Jul 2015 - Aug 2016

  Regional Manager

  Essential Job Responsibilities and Accountabilities1. Drive Sales, Profitability and Gross Margin Growth• Responsible to drive area sales and profit plans to budget through successful leadership,organizational plans, customer service, and outstanding execution of all field operationsstrategies, consistently across all stores.• Know and manage the business by effectively using sales reports, assessing departmentalresults, and developing specific actions directly related to business development andgrowth, consistently across all stores.• Lead and direct the development of department level sales goals and action plans forstore teams directly tied into measurable results and timely and consistent execution.• Know our customer by interacting with the customer on the sales floor and observingshopping behaviors, and associate/customer experience.• Responsible to ensure that all associates are current and up to date with productknowledge, product use, and related product market basket application through acommitment to formalized training and development within prescribed time lines andstandards.• Accountable to ensure that trends of underperformance are formally addressed, withclear and documented performance improvement plans. Show less

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  AKUSADIYE INVESTMENTS

  Aug 2016 - Dec 2018

  Investment Analyst

  STRATEGIC INVESTMENT PLANNING AND REVIEW

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  ACCESS BANK

  May 2017 - Dec 2018

  COUNTRY HEAD- RETAIL AND PRIVATE BANKING

  MAJOR RESPONSIBILITIES: Lead, manage, develop and coach the Retail team Responsible for Channel Development Ensure succession planning is in place at all levels across Retail sales. Continue the development of a customer service culture in a strong volume growth area to support Deposits, Current Accounts and Support functions. Continually embed the appropriate control environment to support a rapidly changing business environment. Collaborate with the Process Management team to embed end to end Process Management Work with other support functions to continuously improve the performance, efficiency and effectiveness. Manage service delivery, making decisions and resolving issues and identify further service improvement opportunities.  Responsible for the execution of both operations and Bank wide projects to support achievement of the retail ambition Plan and control the work of the teams and ensure that Key Performance Indicators are maintained at target levels. Ensure full co-operation and effective working relationships between this function and other functions across Operations  Responsible for controlling/minimizing losses due to error. Assist the Managing Director in other related areas as required. Accountable for ensuring the Unit is compliant with all internal and external regulations and controls. Show less

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  UNITED BANK FOR AFRICA

  Dec 2018 - Mar 2021

  COUNTRY HEAD-RETAIL AND COMMERCIAL BANKING

  To establish and maintain positive customer relationships, plan and deliver an effective retail marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.

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  ATLASMARA

  Apr 2021 - Sept 2023

  COUNTRY MANAGER-RETAIL AND DIGITAL SALES
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  First Alliance Bank Zambia

  Sept 2023 - now

  Chief Business Officer

  The role involves overseeing the implementation of sales and commercial strategies and objectives, defining the organization's commercial policies, and ensuring the company adheres to the annual budget, managing the sales, marketing and customer service efforts of the organization, including product development, pricing strategies, advertising campaigns, etc . The duties and responsibilities include the following:• Developing and implementing sales and marketing strategies to drive revenue and business growth.• Setting sales targets and goals and monitoring progress towards achieving them.• Leading the sales and marketing teams and overseeing their activities and performance.• Identifying new business opportunities and developing relationships with potential customers. Show less