Deep Enrich
Michael Gearing
Learning & Development
662 followers
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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About me
Managing Partner (Australia, Malaysia & Guatemala)
Education
Indonesia-Australia Language Foundation
1998 - 1998Certificate of Bahasa Indonesia Advanced Level 5
Universitas Kristen Satya Wacana
1996 - 1996Certificate of Bahasa Indonesia Advanced Level 4
The University of Queensland
1996 - 1996Post Graduate Diploma of Education Indonesian/Malay Languages and Literatures
Griffith University
1989 - 1992Bachelor of Commerce (BCom)
University of Southern Queensland
2003 - 2006Master of Business Administration (MBA) Project Management
Experience
Airservices Australia
Jul 2003 - Jun 2007Learning & Development
Mandalay Technologies
Jun 2007 - Dec 2008Manager Projects & Operations
OnTalent Pty Ltd
Jan 2012 - Jan 2013Non-Executive Director
Sedgman Limited
Mar 2013 - Feb 2014Tranistioned the CHPP operations to owner/operator (Peabody).
CHPP Manager
Jul 2013 - Feb 2014Acting CHPP & Transition Manager
Mar 2013 - Jul 2013
Sedgman
Jan 2015 - May 2016Senior Operations Advisor
SG Global Support Services
May 2016 - Jun 2022Overseeing 16 markets across Asia and Latin AmericaResponsible for the customer experience and sales targets for over 130 seats with 9 direct reportsPortfolio of 75 plus clients
Global Client Account Director
May 2019 - Jun 2022Regional Head of Contact Centre (Asia & Latin America)
Jul 2020 - Mar 2021Regional Client Account Director
May 2016 - Jul 2020
Nuevo Capital
Sept 2021 - nowManaging Partner
Licenses & Certifications
Certifcate III in Resource Processing
Col Joy Training ServicesJul 2013
Certificate IV in Training and Assessment
Industry Training QldNov 2014
Languages
- inIndonesian
- maMalay
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