Rachel Jervis

Experience

• 

  Sir George Seymour National College of Airline, Travel & Tourism

  Jan 2012 - Jan 2012

  Student
• 

  Wains hotel Dunedin

  Dec 2012 - Nov 2015

  Senior Duty Manager

  • Customer service – Verbal & Written • Taking & making reservations (phone, email, person)• Upholding the laws of sale of liquor • Dealing with any complaints or problems • Answer the phone- Queries or reservations• Managing staff on duty • General Maintenance• Check-ins/outs • Roster• Time Sheet sign off• OSH Chairperson• Staff Training • Front Office Staff Management • Stationary Ordering • Computer skills - Excel, Word, Outlook, Touch typing • Hotel computer system- Fidelio & Clarity • Fire Warden Show less

• 

  Cityfitness

  Jan 2016 - May 2017

  Franchised Personal Trainer

  • Program writing • Teaching & Guiding clients through training plan • Instilling confidence & Motivation• Self Management • Accounts management • Scheduling

• 

  Tennyson Dental Centre

  May 2017 - Feb 2018

  Front Office Coordinator

  • Provide administrative support & assistance to owner/ operator• Provide administrative support to dentist’s and dental hygienist • Manage books for up to 6 dentist/ hygienists • Mange own emails and practice emails• Have extensive knowledge in dental system- Exact • Prepare/ update documents, spread sheets • Design documents/ brochures • Customer Service- Verbal & written • Creating/ updating patient files, medical history • Book, cancel, amend appointments- Phone, email, person • Phone management• Deal with feedback & complaints• Ordering of dental, dental shop and office products • Dental Shop- process invoices, pack & distribute orders • Make decisions with or on behalf of owner • Arrange events • Processing of invoices & payments• Liaising with staff, reps, IT • Cashing up & banking • Processing of ACC & MOH • Computer skills - Excel, Word, Outlook, Touch typing Show less

• 

  Utilities Disputes

  Feb 2018 - now

  • Office Manager

    Apr 2022 - now

  • Office Administrator

    Feb 2018 - now