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Stefan Rohde

Stefan Rohde

Followers of Stefan Rohde701 followers
location of Stefan RohdeMunich, Bavaria, Germany

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  • Timeline

  • About me

    xAmazon, xBurda, Product Management, Coaching & Consulting

  • Education

    • Johanneum Gymnasium Herborn

      1980 - 1993
      Abitur Art, Biology

    • The Philipp University of Marburg

      1993 - 1999
      Master of Arts (M.A.) Communication and Media Studies

  • Experience

    • Amazon.de

      Mar 2000 - Jan 2002

      Support launch of video category

      • Senior Editor Consumer Electronics

        Jan 2001 - Jan 2002

      • Editor Video

        Mar 2000 - Jan 2001

    • Amazon.de

      Jan 2003 - Jan 2004
      Product Manager Hardlines

    • Amazon.de

      Oct 2004 - Jun 2006
      Category Leader Toys

    • Amazon Japan

      Jun 2006 - May 2008
      Senior Category Leader Toys & Baby

      Leading the Toys business in Amazon Japan from 2006 and launching the Baby business in 2007.

    • Amazon.de

      May 2008 - Apr 2013
      Senior Manager PM Hardlines

      Responsibility span across three teams within the DE Hardlines business (Electronics, Home and Garden, Toys, Automotive): After market Services, Project Management and In stock Management /Supply Chain support. This included besides others to establish programs such as Warranty Repair, Warranty Extensions, Installation and process improvements in two-man handling transportation for Amazon.de.

    • Amazon EU SARL

      Apr 2013 - Dec 2014
      Senior Manager EU After Market Service

      Leading the after-market service proposition and services including added value services (repair, after market customer service and warranty services) and cost of non-quality processes (customer returns, unsellable inventory, vendor returns, repair and liquidation) across all product categories of the EU marketplaces and supporting a variety of Amazon subsidiaries. Therefore I am also responsible for maximizing the Amazon Warehouse Deals proposition by driving selection, sales, recovery rates and customer service. Show less

    • Amazon

      Jan 2015 - May 2022

      Leading the DE After Market Services team, I drive the proposition, customer experience, and overall performance of Customer Returns / Reverse Logistics, Asset Recovery, Refurbishment & Repair, Warehouse Deals stores and Product Insurance offers, across all of Amazon categories in Germany. I further drive performance through the DE After Market Services team, as well as partnering with a large number of stakeholders such as the WW C-Returns team, the WW Warehouse Deals team, the EU Operations teams and the Retail Category teams. As such I develop and implement scalable and innovative solutions to improve the customer experience while minimizing costs and increasing efficiencies. Show less Leading the DE After Market Services team, I drive the proposition, customer experience, and overall performance of Customer Returns / Reverse Logistics, Asset Recovery, Refurbishment & Repair, Warehouse Deals stores and Product Insurance offers, across all of Amazon categories in Germany. I further drive performance through the DE After Market Services team, as well as partnering with a large number of stakeholders such as the WW C-Returns team, the WW Warehouse Deals team, the EU Operations teams and the Retail Category teams. As such I develop and implement scalable and innovative solutions to improve the customer experience while minimizing costs and increasing efficiencies. Show less

      • Senior Manager Business Operations - F3 Int'l

        Jan 2019 - May 2022

      • Senior Manager EU Fulfillment - Amazon HomeServices

        Jun 2017 - Jan 2019

      • Head of Operations, BuyVIP

        Apr 2016 - Jun 2017

      • Head of DE After Market Services

        May 2015 - Apr 2016

      • Senior Manager DE After Market Services

        Jan 2015 - May 2015

    • XAmazon, xBurda

      Jul 2023 - now
      XAmazon, xBurda, Lead Product Manager/Owner, Agile Coach, Business Coach

      A visionary business leader, product and operations manager with a successful track record of over two decades at Amazon. I have held several product, service and operations positions and played an active role in both the early stage growth of Amazon Germany and in leading various category, product and operations teams in Europe and Japan. My diverse knowledge includes the flexibility and ability to tackle new challenges in a goal-oriented way. It is the combination of sound technical and process understanding and my strong interpersonal communication skills that enables me to quickly grasp if and how a problem can be overcome. I quickly create solutions and implement them successfully. My passion to innovate and constantly improve the customer experience has helped to fundamentally rethink internal and external processes, transform teams, overcome unprecedented growth challenges and consistently deliver results.>> Please drop me a note to discuss permanent or temporary appointment << Show less

    • CyberSolutions GmbH | Hubert Burda Media

      Dec 2023 - Apr 2024
      Lead Product Owner

      Leading the microservices product owner team; developing talent as servant leaderOwning the realization of SaaS microservice solutions for stakeholders across multiple teams and regionsResponsible for the roadmap of several scrum teams including Pricing, Auto-Ordering and Demand ForecastingDefining the strategic direction for the development teams

  • Licenses & Certifications