
Miranda Apps
Contract Administrator

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About me
IT Asset Manager at GB Railfreight
Education

Boston College of Further Education
1994 - 1996BTEC National Certificate Computer Studies MeritMy interests always lay in computing, so in 1994 I went to evening school and did a BTEC ONC in Computer Studies. This involved some programming, system design and mathematics.

Boston College of Further Education
1984 - 1986LCCI Secretarial Certificate DistinctionDue to limited opportunities, studied for a Secretarial certificate at college. This included Shorthand (normal and medical) and typewriting. This, with the advent of computing, has given me a good grounding for administration work.

George Farmer Secondary School
1979 - 1984
Experience

ISC Networks
Apr 1999 - Mar 2001Contract AdministratorBased on site at British Sugar Plc, Peterborough and ISC, HuntingdonDetermination of customer requirements using technical and sales knowledge of IBM servers,desktops, laptops and software and pricing via suppliersContact with customers on bespoke PC buildsCo-ordination of installations with engineer and end user within SLACollation and presentation of statistics

Team Strides
Feb 2004 - Feb 2005AdministratorTaking orders and queries via telephoneCreating and updating web siteInvoicing and ordering stationery

British Sugar
Mar 2005 - Jun 2008Software Liaison OfficerImplemented license database from scratch via various sourcesAdministration of the Microsoft Select agreement for license purchasesRunning regular software audits to check on-going license complianceProcessing of purchase orders, journaling and goods receipting on JD Edwardsmanagement system

ABF IT Shared Service Centre
Jul 2008 - Jul 2014Software Compliance AnalystManaged enterprise licensing for over 6500 customers to ensure compliance and ensuring no financial or brand exposure to unintended software deploymentsUniform enterprise licensing across subsidiaries of ABFInterrogation of software audit tool (SCCM) for reportingCommunication with end users to ensure legality of software licensingChecking licensing end-user agreementsAdministration of group software agreements (eg Microsoft Enterprise Agreement)Recording license purchases for ABF group and reporting as requestedHardware/software procurementFAST accreditedRunning reports for Information Security Manager to ensure data integrity for ABF group and external auditorsProcessing of purchase orders, journaling and goods receipting on JD Edwards management system Show less

United Lincolnshire Hospitals NHS Trust
Aug 2014 - Mar 2015Temporary position - Booking patients onto waiting list within agreed SLA's, booking more treatment slots with Theatres and Consultant, consulting with patients as to dates via telephone and letter. Confidentiality was very important as was treating patients with respect. Typing consultants notes and audio typing clinic notes. Confidentiality was very important as was attention of detail and accuracy. This was a temporary job to broaden my experience.
Waiting List Administrator
Dec 2014 - Mar 2015Administrative Assistant
Aug 2014 - Nov 2014

Euroflow Engineering Ltd
Apr 2015 - Feb 2016Production Assistant/AdministratorThis is a very varied role which includes raising Purchase Orders, booking stock, designing email campaigns, reception, logging and extracting data from database, invoice reconciliation, creating customer invoices, delivery notes and order acknowledgements, obtaining supplier quotations, creating and updated project plans in MS Project, and anything else to keep the company ticking over smoothly.

Lark Energy
Apr 2016 - Dec 2016Technical AssistantFixed Term contract implementing, configuring and populating new ERP/MRP ticketing system to assist the company with their jobs, allocating electricians and reporting. I defined workflow processes, created user manuals and delivered training to internal users. I am also dealing with Out of Scope pricing and recharges to Client/Financier. This contract is due to finish at the end of 2016.

Reflex Labels
Jan 2017 - Jul 2021Stores Admin ManagerTemporary positionManaging stock levels to ensure availability whilst decreasing cost Booking stock to engineersLiaising with customers and suppliers to ensure best pricingPurchasing of new and replenishment stockContinuous improvement of systems and processes

GB Railfreight
Jun 2017 - nowTemporary position covering sickness.Reformatting of standards to give conformity and appearanceInvestigate and obtain information on safety as requiredMinute taking in high level legislation and safety meetingsDiary management
IT Asset Manager
Feb 2023 - nowIT Administrator
Jul 2021 - Feb 2023Safety Analyst
Jun 2018 - Jul 2021Safety Administrator
Jun 2017 - Jul 2021
Licenses & Certifications

Safety for Managers Level 3 Award
NCRQMay 2020
BCS Practitioner Certificate in Requirements Engineering
BCS, The Chartered Institute for IT- View certificate

AgileBA® Foundation
APMG InternationalJun 2024 - View certificate

Business Agility Professional Level 1
Agile Business ConsortiumJun 2024 
BCS Practitioner Certificate in Modelling Business Processes
BCS, The Chartered Institute for ITMay 2024
ITIL Foundation in IT Service Management v4
AXELOS Global Best PracticeJan 2022
BCS Foundation in Business Analysis
BCS, The Chartered Institute for ITOct 2023
Managing Safely
IOSHApr 2019
ITIL® v3 Foundation
Advance ITSM LtdSept 2011
BCS Business Analysis Practice
BCS, The Chartered Institute for ITOct 2024
Honors & Awards
- Awarded to Miranda AppsBCS Requirements Engineering BCS Dec 2023
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