Deep Enrich
Hector Daniel Perez
Ingeniero de Soporte Tecnico en sitio
413 followers
Zapopan, Jalisco, Mexico
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About me
Service Desk Manager at Wipro Limited
Education
Universidad de Colima
2002 - 2006Engineer's degree Telecommunications Engineering Telematics Engineer
Experience
DIF Estatal Colima
May 2006 - May 2010Ingeniero de Soporte Tecnico en sitio
NTT DATA Services
May 2010 - Feb 2020Technical Support ManagerI started working for this company in 2010 when we were part of Dell Services. I started as a Service Desk Associate in May 2010. I got promoted to Senior Associate in May 2012, then to Back Up Team Lead in April 2014. I became Service Desk Team Lead in October 2014, and then I got promoted to Service Desk Manager in February 2016,
Dell
May 2010 - Nov 2016Service Desk ManagerI started as a Service Desk Associate in May 2010. I got promoted to Senior Associate in May 2012, then to Back Up Team Lead in April 2014. I became Service Desk Team Lead in October 2014, and then I got promoted to Service Desk Manager in February 2016, my current position, but now for NTT Data Services.
Wipro Limited
Feb 2020 - nowService Desk Manager
Licenses & Certifications
Scrum Fundamentals Certified (SFC)
PROFESSIONAL CERTIFICATEJul 2019
ITIL V3
ITIL CertifiedJul 2013
Languages
- frFrench
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