Hector Daniel Perez

Hector Daniel Perez

Ingeniero de Soporte Tecnico en sitio

Followers of Hector Daniel Perez413 followers
location of Hector Daniel PerezZapopan, Jalisco, Mexico

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  • Timeline

  • About me

    Service Desk Manager at Wipro Limited

  • Education

    • Universidad de Colima

      2002 - 2006
      Engineer's degree Telecommunications Engineering Telematics Engineer
  • Experience

    • DIF Estatal Colima

      May 2006 - May 2010
      Ingeniero de Soporte Tecnico en sitio
    • NTT DATA Services

      May 2010 - Feb 2020
      Technical Support Manager

      I started working for this company in 2010 when we were part of Dell Services. I started as a Service Desk Associate in May 2010. I got promoted to Senior Associate in May 2012, then to Back Up Team Lead in April 2014. I became Service Desk Team Lead in October 2014, and then I got promoted to Service Desk Manager in February 2016,

    • Dell

      May 2010 - Nov 2016
      Service Desk Manager

      I started as a Service Desk Associate in May 2010. I got promoted to Senior Associate in May 2012, then to Back Up Team Lead in April 2014. I became Service Desk Team Lead in October 2014, and then I got promoted to Service Desk Manager in February 2016, my current position, but now for NTT Data Services.

    • Wipro Limited

      Feb 2020 - now
      Service Desk Manager
  • Licenses & Certifications

    • Scrum Fundamentals Certified (SFC)

      PROFESSIONAL CERTIFICATE
      Jul 2019
    • ITIL V3

      ITIL Certified
      Jul 2013