Austin Groff

Experience

• 

  CVS Health

  Feb 2013 - Dec 2015

  Shift Supervisor A

  • Ensure store is achieving an exceptional level of customer service• Promote a culture of teamwork and collaboration• Responsible for allocating store’s money• Processing payroll & maintaining confidential paperwork• Ensure store is exceeding sales and performance targets• Implemented a cost control strategy by analyzing Profit & Loss statements• Hiring and training new staff• Schedule staff, ensuring optimal coverage and payroll allocation

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  FedEx Office

  Dec 2015 - Apr 2017

  Assistant Manager

  • Promoting and maintaining a consistent and customer-focused environment• Ensure center is operating efficiently while exceeding revenue and performance targets o Control costs by analyzing Profit and Loss statements and implementing action plans• Maintain inventory levels by examining sales forecasts and determining store needs• Coach and develop my team members to help them succeed in their current and future roles• Schedule staff, ensuring optimal coverage and payroll allocation• Ensure center is compliant with all standard operating procedures Show less

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  GEICO

  Aug 2018 - now

  Managing GEICO's Bodily Injury Claims Department for the state of Florida. Managing GEICO's Personal Injury Claims Department for the state of New Jersey consisting of 100+ adjusters and supervisors. Managed a team of 6 bodily injury examiners handling high-exposure claims in the state of Florida. Managed a team of 12 claims service representatives in a call center environment.

  • Operational Planning & Strategy Manager | Casualty Claims

    Oct 2024 - now

  • Casualty Claims Division Manager - Florida

    Mar 2022 - Jan 2025

  • PIP Claims Division Manager

    Sept 2020 - Mar 2022

  • Bodily Injury Claims Supervisor

    Feb 2020 - Sept 2020

  • Emerging Leaders Program - Liability Claims

    Jun 2017 - Sept 2020

  • Claims Service Supervisor

    Aug 2018 - Feb 2019