Nina Nickerson

Experience

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  Accenture Services

  Jan 1999 - Jan 2010

  Senior Technical Consultant and Project Manager

  • Lead a team of 7 business analysts and 4 developers through analysis, design, build, test planning, product and trading partner testing phases• Serve as the Business Solution Architect by working with the technical architects and developers to develop and design the solution for this customer application• Conduct work planning and prioritization for assigned team members• Work with project stakeholders and other team members to capture, organize, document and manage requirements throughout system life-cycle• Peer review work products done by team members to ensure quality and standards are being met• Conduct mid-year and annual Performance Feedback discussions with team members, both formal and informal• Interview, recommend and hire prospective staff• Work on process improvement activities to streamline and improve SDLC activities Show less

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  The Advisory Board Company

  Oct 2010 - Jul 2011

  Senior Implementation Project Manager, Professional Services

  • Project manager for implementation of healthcare web-based software application (Accountable Care/Clinical Integration) • Lead software implementations of six large clients concurrently including developing strong customer relationships, managing scope, schedule, resources and issue escalation• Successfully prepare clients for Federal Trade Commission appearance• Develop implementation methodologies, processes and procedures as well as project management documentation which are used on all implementations in an effort to standardize and streamline the implementation process • Identify product defects and have significant impact on improving the quality of the software application• Work on RFI/RFP proposals in an effort to bring in new contracts Show less

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  Capgemini

  Aug 2011 - Oct 2012

  Senior Project Manager for Data Center Services Project for the State of Texas

  • Project Manager for 2 concurrent project teams: Web Portal and Service Catalog Teams, with a team of 8 resources• Standard project management role from project initiation to closing• Plan, manage and track team’s performance against developed project schedule• Manage client relationships and expectations• Responsible for delivering quality deliverables on time and on budget- all client deliverables accepted upon submission• Identify, raise and mitigate risks and issues for projects both internally and with the customer• Develop program level governance processes, procedures, templates and standards• Focus on continuous improvement to increase team efficiency and reduce costs Show less

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  Troux Technologies

  Sept 2012 - Sept 2015

  Senior Implementation Program Manager, Professional Services

  • Responsible for the ownership and relationships of over 25 existing customers (mix of commercial and federal accounts)• Project manager for over $1M per year in revenue covering perpetual and SaaS software implementations, upgrades, customizations, configurations and training services • Responsible for developing Statements of Work and selling of new Professional Services to existing customers• Primary point of contact for customers and escalation point for entire project team• Define project plans, manage resources, timelines and budgets for given projects• Identify, elevate and mitigate risks and issues for projects• Develop program level governance processes, procedures, templates and standards for my peers• Mentor junior team members and to help encourage team and individual growth Show less

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  Planview, Inc.

  Oct 2015 - Jan 2022

  • Manage customer relationships for a portfolio of over 50 accounts to ensure optimization of Planview’s Enterprise class software solution • Direct strategic growth and retention of customer base within my portfolio by conducting quarterly success roadmap reviews• Lead at-risk account board meetings with senior leadership to identify mitigation strategies for my portfolio’s at-risk accounts • Responsible for conducting renewal negotiations with my customers to retain over an $8M annual revenue base• Developed a process for annual renewals, which integrated the Account Management, Finance and Legal teams resulting in the identification of over $500K in potentially lost revenue • Identify new sales and consulting opportunities within my accounts to increase annual revenue base and revitalize stagnant customers• Work with leadership and other organizations within Planview to improve processes around customer satisfaction by expediting resolution of outstanding customer issues Show less

  • Managing Consultant

    Apr 2019 - Jan 2022

  • Senior Strategic Customer Success Manager

    Oct 2015 - Mar 2019
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  Amazon

  Jan 2022 - now

  The AB Selection team’s vision is to have the right selection in the right form factor that is discoverable for our business customers worldwide. We drives globally aligned products, programs, tools and strategies that enable internal customers across 1P, 3P, and private label teams to identify, prioritize, source and track business selection at scale. We are thought leaders across buyside and sellside teams to drive selection strategy, best practices, discoverability and profitability.vvWe do this by building scalable processes and tools to facilitate selection addition and discovery. Show less

  • Sr. Strategic Adoption Manager, Amazon Business

    Dec 2022 - now

  • Sr. Product Manager, Amazon Business

    Jan 2022 - now