Mope Shobowale. CPA CGA, ACCA

Experience

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  Access Bank Plc

  Nov 2013 - Feb 2020

  •Collaborated with multiple work-streams and collaborated with IT engineering team, third-party payment providers (Fintechs / Startups / external vendors / partners like MasterCard & Visa), and other business stakeholders to examine technologically sound options to improve and deliver digital solutions to end user.•Developed strong stakeholders’ expectation management and communication skill through collaboration with cross functional teams (Technology, IT Compliance, Anti-Fraud, Financial Control, Internal Audit team etc.) within the bank. •Analyzing data, preparing product performance reports and providing market intelligence for the credit and prepaid card portfolio.•Identifying emerging trends in the credit and prepaid card space to influence product offerings and roadmaps.•Periodically prepared business and competitive assessment research reports and other key performance indicators to appraise the bank’s card product channels to ensure they were competitive and up to acceptable global and industry best practices. •Responsible for business cases development, documenting technical requirements and analysis, product documentation and overall management of budget & profitability (P&L) of the organization’s card product channels. •Worked with the Sourcing team to negotiate contractual agreements, document, managed and maintained relevant vendors & external partners SLAs / KPIs and instituted effective revenue assurance, legal, risk and compliance governance frameworks that ensured the operation of the card product channel in line with applicable regulatory policies and best practices. •Responsibility for planning and coordinating card product releases across all digital channels and provided periodic reporting and presentation as they relate to product scope, planning and other product activities.•Provided support to the Quality Assurance team in the end to end testing (UAT) of product release and planned product / solution demos with business stakeholders. Show less • Accountable for the clear documentation of technical / business requirements for new product (including product features / content) to be delivered or existing products to be enhanced.• Clearly articulated and documented all forms of requirements, facilitated communication between the Business and Technology teams and collated status reports of projects on a weekly basis for all stakeholders. This helped in tracking project completion timelines.• Created product workflows and documented standard operating procedures for all process carried out by the Channels Operation team.• Performed cost benefit and risk analysis; negotiated pricing to optimize profitability of related product or service solutions and collaborated efficiently with vendors to ensure optimum services and quality assurance. • Ensured the proper flow of communication between the business & technology teams to align functional and non-functional requirements defined by both teams.• Conducted end user trainings for branch operations team and sales team, this helped to improve my presentation, communication, and Interpersonal skills. Show less

  • Product Manager

    Jun 2015 - Feb 2020

  • Business Analyst, Channels Operations

    Nov 2013 - Jun 2015
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  Concentrix

  Aug 2020 - Mar 2021

  Sales Advisor

  •Evaluating client’s business and personal needs and proffering bespoke solutions using customer segmentation techniques.•Cross selling of digital products to clients based on need analysis.•Providing customers with relevant information and resolving identified product challenges by escalating to relevant team.