Dinesh Manral

Experience

• 

  IBS

  Jun 2001 - Nov 2004

  System Administrator

  ◾Worked with IT Support team of engineers and the corporate Service Desk in a hands on role. ◾Supported 2 offices, 350 staff and a large IT data centre environment, in a fast paced, diverse environment. Server support at 2nd and 3rd line level for data centre facilities. ◾Managed the telecoms infrastructure for the call centre consisting of 300 staff with tight SLA’s to key clients and partners.

• 

  Aircom International

  Nov 2004 - Jul 2014

  ◾Reporting to the IT Director, with a remit to drive standardisation, produce value for investment and deliver strategic projects aligning IT to business strategy. ◾Created skilled Infrastructure team to support and enhance IT systems across AIRCOM’s offices in Asia Pacific Region. ◾Managed the global IT department of 5+ with reports spanning India, SG and China. ◾Controlled IT OpEx and CapEx budget circa $1 million per annum. ◾Technical Pre-Sales and IT projects delivery for Tier 1 customers (AT&T, Reliance, Airtel, NCELL and NTC) while ensuring compliance in line with service agreements. ◾Supported key back office systems and infrastructure to service level agreements (AD, Exchange, SQL, Citrix, Windows, Linux, Symantec Netbackup, Cisco switches/firewalls/routers/CCM/Unity, Dell/HP/ORACLE servers, EMC SANs, Brocade FC Switches, Sophos, VSphere, Clustering, DNS, DHCP, IIS, WSUS, DFS, Deduplication) ◾Managed technology and application lifecycle for all in-house and 3rd party business tools hosted in AIRCOM India DC. ◾Provided leadership and talent manage IT staff; implement personal improvement plans to aid career development with a focus on staff retention. ◾Enforced IT Governance, drive ITIL processes and ensure ISO audit recommendations are prioritised. ◾Supported ISO processes and procedures, managed the audit process and ensured continual compliance and service improvement. ◾Ensured all team members were motivated and performing, including appraisals, development goals and meeting individual training needs. ◾Built and maintained relationships with key vendors such as Dell, EMC, Cisco, ABB, Schneider, Verizon, TCL and Microsoft, procuring hardware, services and applications while negotiating favourable commercial agreements. Show less

  • Regional IT Manager (Asia Pacific)

    Aug 2010 - Jul 2014

  • IT Manager

    Nov 2004 - Aug 2010
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  Atkins

  Jul 2014 - Jul 2016

  Sr. Infrastructure Operations Manager

  ◾Establishment of Global Infrastructure Operations Centre, with a remit to drive standardisation of Group IS services for UK, ME and APAC region. ◾Creating skilled Infrastructure and System Management team to support and enhance standardised IT systems and services across WS ATKIN’s offices in UK, ME and APAC region. ◾Coordinating with Group IS team to produce IT strategy, creating and communicating technology roadmaps, managing business expectations and ensuring service delivery. ◾Infrastructure project delivery for locations spanning UK, ME and APAC region. Show less

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  CB&I

  Jul 2016 - Oct 2018

  Manager Business Unit IT I
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  Alacrity Productions System

  Nov 2018 - Jul 2021

  General Manager IT (Projects)
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  McDermott International, Ltd

  Aug 2021 - now

  • Manager Technology

    May 2023 - now

  • Manager Technology

    Aug 2021 - May 2023