Julie Duncan

Experience

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  Brewster Center

  Nov 1995 - Feb 1997

  Relief Crisis Advocate

  · Answered 24 hour crisis line for victims/survivors of domestic violence· Provided crisis intervention counseling to residents· Maintained shelter activities

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  La Hacienda Foster Care

  Nov 1996 - Dec 1998

  Visit Supervisor

  · Supervised parent-child interaction for Child Protective Services and intervened if necessary· Provided written documentation and oral reports at staffings, Foster Care Review Board and the Pima County Juvenile Court as requested· Provided childcare and transportation

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  B.J. Tatro Consulting

  Jan 1998 - Mar 1999

  Family for Kids Evaluation Assistant

  · Reviewed case files and interviewed case managers· Completed quarterly evaluations· Trained and supervised support staff

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  Child Protective Services (now known as Department of Child Safety)

  Jan 1999 - Oct 2013

  · Supervised an ongoing unit of Child Protective Service (CPS) Specialists engaged in providing CPS case management· Assessed child safety with CPS Specialists daily· Provided expert witness testimony, participated in complex hearings that assessed permanency requirements and interpreted Arizona laws, regulations, policies, and procedures· Ensured compliance with policies and state and federal law in regard to child welfare and permanency· Provided comprehensive training and ongoing employee performance evaluations· Member of a statewide work group to assess the practices of ongoing CPS Specialists· Developed the first Permanency Planning Document for the Arizona Attorney General's Tucson office to use in making decisions about permanency goals for children· Member of a nationwide work group with the Arizona Supreme Court to perform ongoing assessment of the state’s handling of interstate CPS cases· Enhanced and approved supervisor training· Developed procedures, reviewed cases, and provided approvals for permanency recommendations for children resulting in case plan goals of adoption, guardianship, or Another Permanent Planned Living Arrangement· Provided training at the Methamphetamine Forum· Acted as a Field Supervisor for social work interns in the process of obtaining a social work degree Show less · Provided direct and indirect assistance and crisis intervention to children and their families, and conducted case staffings to develop, implement and monitor case plans· Provided and responded to telephonic and written correspondence and reports· Interviewed children, parents, service providers and other sources· Provided expert witness testimony, participated in complex hearings that assessed permanency requirements and interpreted Arizona laws, regulations, policies, and procedures· Mentored and trained new staff· Assisted in the development of Mock Model Court Hearings for Child Protective Services and the Pima County Juvenile Court· Conducted Families for Kids Reviews and Peer Reviews· Received a Program Support Award for exemplary support and dedication to the Court Appointed Special Advocate Program· Secured funding for the Backpacks for Kids Project from a local community leader· Member of the Speakers Bureau and routinely presented at a Child Abuse Class at a local college· Panel member at the State Bar of Arizona Convention regarding Terminating Parental Rights by Jury Trial: A First Year Look· Recipient of the Behind-the-Scenes Worker of the Year award Show less

  • Child Protective Services Unit Supervisor

    Jun 2004 - Oct 2013

  • Child Protective Services Specialist

    Jan 1999 - Jun 2004
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  Adult Protective Services

  Oct 2013 - now

  · Set priorities for quality review, identify trends and prepare reports. Meet with leadership team on team goals and administration goals and present on results. Collaborate closely with other teams, including case review, policy and IT to make requests and provide feedback.· Perform quality assurance of team work to ensure consistency across staff reviews.· Lead and participate in cross-team problem solving initiatives and implement initiatives to improve quality and client outcomes.· Conduct training on identified issues, trends or processes for direct reports as well as others across the administration.· Conduct Gemba walks of various teams to learn about processes and see how work is being performed. Present results to team. Show less · Support the Continuous Quality Improvement team and APS administration in strengthening the APS program by completing intake and case reviews that document investigations of alleged abuse, neglect, self-neglect and exploitation of vulnerable adults; and reviewing process and client outcomes data to identify areas of concern and solutions for improvement· Project manage Consistent Decision-Making testing for both Central Intake and Investigations to determine inconsistency in decision-making throughout the state, districts, units and for individual participants· Provide comprehensive reports to APS leadership about inconsistent decision-making· Provide quality assurance oversight of key practice areas and support the development and implementation of programs, policies, and procedures to improve services, systems and client outcomes· Helped to lead Adult Protective Services to completion of a special project 30 days ahead of schedule which resulted in a Good Governance Award from Governor Ducey’s Office· Received a 2018 DES Team Award from the Director of The Arizona Department of Economic Security for my work in ensuring consistent decision making· Received a 2020 DES Team Award from the Director of The Arizona Department of Economic Security for my work to replace the case management computer system for Adult Protective Services Show less · Supervised an investigative unit of Adult Protective Services (APS) Specialists engaged in investigating reports of alleged abuse, neglect, self-neglect, or exploitation· Assessed client risk and safety with APS Specialists daily· Ensured compliance with policies and state and federal law in regard to vulnerable adults· Provided comprehensive training and ongoing employee performance evaluations· Served as a statewide coach for APS with the 4 Disciplines of Execution· Co-facilitated a work group to develop policy and assist with strategic planning· Attended the National Adult Protective Services Conference to contribute to the program’s strategic planning Show less · Investigated, assessed, and evaluated if there is a need of any protective and/or social services and provided referrals for services for vulnerable or incapacitated adults, who were alleged to be abused, neglected, or exploited· Made time sensitive contacts with vulnerable adults and significant others, and interviewed those who may have knowledge of the situation· Researched, obtained, and analyzed complex financial and medical documents· Consulted federal and state law, regulations, and policies as they relate to Adult Protective Services· Wrote clear and concise reports that reflected the alleged abuse, neglect, self-neglect, or exploitation Show less

  • Quality Assurance Analyst Senior

    Sept 2024 - now

  • Quality Assurance Compliance Officer

    Oct 2016 - Sept 2024

  • Adult Protective Services Human Services Unit Supervisor

    Mar 2015 - Oct 2016

  • Adult Protective Services Investigator

    Oct 2013 - Mar 2015