Amir Ahamad

Experience

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  Apparel Group

  Dec 2012 - Dec 2013

  Cashier

  Processed customer transactions accurately and efficiently using point-of-sale systems and cash registers.Provided exceptional customer service, including greeting customers, answering questions, and resolving issues or complaints.Maintained accurate cash drawer and perform cash handling procedures according to company policies and procedures.Collaborated with cross-functional teams, including sales associates and management, to ensure an exceptional in-store experience for customers. Show less

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  Reliance Brands Limited

  Dec 2013 - Apr 2015

  Senior Sales Executive

  Built strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.Demonstrated expertise in products and services, including features, benefits, and value proposition.Exceeded sales targets through effective communication and relationship building with clients.Collaborated with cross-functional teams, including merchandising and operations, to ensure an exceptional in-store experience for clients.

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  ING

  Apr 2015 - Apr 2016

  Customer Care Manager

  Implemented strategies to streamline customer service processes for increased efficiency.Facilitated seamless communication and collaboration between diverse departments.Spearheaded cross-functional projects to optimise internal processes and enhance productivity.Implemented best practices in administration and operations to achieve operational excellence.

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  Kotak Mahindra Bank

  Apr 2016 - Apr 2020

  Senior Service Delivery Manager

  Managed service delivery operations, including incident and problem management, service request fulfillment, and change management.Managed high walk in branch and processed all type of transactions including remittances, cash, CTS clearing, Demat, trade, deposits, managed locker and inventory.Developed and implemented strategies to improve service quality, customer satisfaction, and operational efficiency.Ensured compliance with regulatory requirements and industry standards.Exceeded service level agreements cross selling and customer satisfaction targets.Analyzed service delivery performance data to identify areas for improvement and develop strategies to address them. Show less

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  Bandhan Bank

  Apr 2020 - Apr 2022

  Assistant Branch Head

  Experienced in overseeing branch operations and delivering exceptional customer service in India’s leading financial institutions. Led a team of 6 employees, responsible for providing end to end banking solutions and generating revenue.Exceeded sales targets and revenue goals through effective team management and execution of sales strategies.Implemented process improvements to increase efficiency and reduce costs.Collaborated with cross-functional teams to ensure alignment and achieve shared goals.Demonstrated expertise in relationship management, business development, and strategic planning. Committed to exceeding targets, enhancing customer satisfaction. Show less

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  IndusInd Bank

  Apr 2022 - Apr 2023

  Deputy Branch Manager

  Supervised a team of 8 employees, responsible for day to day financial and non financial transactions, cross selling all banking products and achieved best customer service branch award, scored 100% in NPS(net promoter score) month on month and were able to onboard potential relationships and deepening thru existing book.Implemented initiatives to improve customer service and satisfaction, resulting in happy client and employee environment.Provided coaching, feedback, and support to team members to enable them to achieve their goals and perform at their best.Collaborated with cross-functional teams to ensure alignment and achieve shared goals.Recognized for delivering exceptional customer service, driving business growth, and ensuring operational efficiency. Skilled in team leadership, strategic planning, and relationship management. Committed to fostering a high-performance culture and achieving organizational objectives. Dedicated to upholding the bank's reputation for excellence and building strong relationships with clients and stakeholders. Show less

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  ICICI Bank

  Apr 2023 - now

  Branch Manager

  Overseeing daily operations to ensure efficiency and effectiveness.Implementing strategies to streamline processes and improve productivity.Monitoring key performance indicators and taking corrective actions as needed.Identifying new business opportunities and potential markets for expansion.Building and maintaining relationships with key clients and stakeholders.Developing and executing sales strategies to drive revenue growth.Recruiting, training, and mentoring staff to develop a high-performing team.Setting clear performance expectations and providing regular feedback.Creating and managing budgets to optimize resource allocation.Ensuring compliance with company policies, industry regulations, and safety standards. Show less