Ryan M

Experience

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  Cox Braithwaite Insurance Brokers

  Apr 2010 - Sept 2010

  Junior Broker

  ▪Building and maintaining business relationships with clients▪Discussing and assessing clients' current and future insurance needs▪Researching insurance policies and products▪Arranging insurance cover for clients with the insurance provider▪Keeping detailed computer records▪Preparing reports for insurance underwriters▪Renewing or amending existing policies for clients▪Undertaking general administrative duties

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  Santander UK

  Dec 2010 - Dec 2011

  Retail Banking Customer Advisor

  ▪ Achieving and striving to exceed daily sales targets. ▪ Dealing with Customer’s till transactions face to face.▪ Providing excellent customer service thus enjoying an enjoyable experience.▪ Training and developing new members of staff.▪ Dealing with customer enquiries and complaints face to face in a courteous and respectful manner.▪ Write letters to customers in regards to their accounts.▪ Paying good attention to detail and listening intensively to customers when tailoring their needs. ▪ Demonstrate a good understanding and knowledge of the financial services industry and the variety of products Santander offer by digesting financial information and keeping abreast of changes, to keep the customers informed and to increase target sales.▪ Processing, administration and accuracy. ▪ Provide detailed product and sales process knowledge, relating to product areas. Show less

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  Barclaycard

  Jan 2012 - Jan 2013

  Business Executive

  ▪ Set-up new Clients from end to end process▪ Audit/Maintain Clients data and information▪ Use the appropriate Technology, Processes and Communication channels to deliver service excellence▪ Provide direct support to all clients either directly or via the sales teams. To liaise with the specific Client Service Managers and/or Area Sales Managers in making the appropriate system and paper based changes to existing Clients setup. To communicate and work closely with various areas of the Business to deliver SLA when maintaining a Clients agreement.▪ Adhere to Governance and Compliance at all times. Show less

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  Principality Building Society

  Feb 2013 - Dec 2017

  Mortgage Customer Consultant / Mortgage Associate

  ▪ Identify key mortgage customers to build deep and enduring relationships through making a real connection and truly understanding their Lending and Protection needs▪ Follow Regulations laid down by the Financial Conduct Authority and our Watchdogs ensuring that responsible lending is applied at all times▪ Work within the MMR framework for advice▪ Carry out High Pre-Qualifications with customers and establish their needs that best suit them▪ Ensure that all customers are provided with a professional and efficient service in an enthusiastic and knowledgeable manner at all times.▪ Adhere to Governance and Compliance at all times and ensure all risks are mitigated and controlled▪ Pro-actively maintain product and process knowledge▪ Delivering tailored mortgage solutions whilst ensuring that our branch colleagues are armed with the skills and knowledge they need to make effective referrals▪ Communicating effectively with customers providing quality advice & service▪ Utilise Financial Crime/Risk tools – referring cases to our in-house Financial Crime team.▪ Utilise Credit Report systems such as Experian. Show less

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  Diamond Ink Tattoo Studio

  Jan 2018 - Mar 2020

  Tattoo Artist
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  Starling Bank

  Jul 2020 - now

  ▪Perform risk assessments on new Business Account applicants.▪Obtain information and supporting documentation to complete Know Your Customer (KYC) and Know Your Business (KYB) due diligence.▪Performing the necessary due diligence and investigation to satisfy the account falls within our risk appetite.▪Perform due diligence on customer and business documentation using internal and external sources (such as CIFAS and SIRA).▪Understanding and overseeing the identification of high risk applications (including PEPs and sanction matches).▪Identifying trends and unusual activity, and reporting where appropriate.▪Working to a high standard consistently, meeting strict timeframes. Show less

  • Senior Due Diligence Officer | Financial Crime

    Jul 2024 - now

  • Due Diligence Officer | Financial Crime

    Sept 2022 - Jul 2024

  • Due Diligence Specialist | Anti-Money Laundering

    Feb 2022 - Sept 2022

  • Business Account Onboarding Analyst

    Jul 2020 - Feb 2022