Shubham Jagtap

Experience

• 

  Infogain

  Jul 2017 - Jan 2021

  Cloud Consultant

  ● Implemented security measures such as IAM roles, Security Groups, NACL to ensure security of infrastructure and applications.● Collaborated with cross-functional teams to troubleshoot and resolve infrastructure-related issues.● Proven ability to provide 24x7 operational support, including participation in SEV1/2 incidents, problem resolution,change management, triaging incidents, and conducting RCAs (Root Cause Analysis)● Well-versed in ITIL processes and capable of handling escalations and customer interactions effectively. Show less

• 

  Accenture in India

  Feb 2021 - Jun 2021

  Cloud Analyst

  ● Worked as Cloud Administrator on AWS, to support AWS services and to manage Palo Alto Firewall.● Troubleshooted issues with AWS engineer to meet customer requirements.● Worked on ticketing tool i.e. BMC remedy and resolve issues within stipulated SLA.● Certified AZ-900 Microsoft Azure Fundamentals.

• 

  Wolters Kluwer

  Jul 2021 - Jun 2024

  Cloud Operation

  ● Built, maintained, and scaled infrastructure for production, QA, and devenvironments for multiple applications using Powershell and Terraform.● Implemented proactive monitoring and alerting using Azure Monitoring,AppDynamics, and PRTG, reducing system downtime by 15%.● Configured Disaster Recovery plan for highly critical Prod servers which resulted inuptime of the product.● Improved the product's availability and fault tolerance through dynamic horizontalscaling on Azure, ensuring uninterrupted service and enhancing user experience.● Migrated Azure IaaS DB servers to Azure MySQL flexible servers which reduced thecost by 20%.● Automated manual Patching activity by using Azure Update Management.● Developed Powershell script to delete multiple orphaned storage accounts whichsaved around cost by 15 %.● Worked on deployment for production, QA, and dev environments with developersand load test team.● Conducted resource allocation and utilization analysis, leading to the optimizationof infrastructure resource limits and requests. This resulted in a 15% reduction ininfrastructure costs while maintaining optimal application performance.● Actively engaged with potential customers as the lead operation, providing technicalguidance and support to drive customer success which increased product adoptionby over 20%. Show less

• 

  ParentPay Group - India

  Jul 2024 - now

  Senior Software Consultant