Lauren Franko

Experience

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  CVS Health

  Jul 2001 - Oct 2018

  Assists the management team in the day to day overall successful operation of the store and is responsible for operations and customer service when the manager or assistant is not present. Works effectively with store manager and crew. Supervise store crew; assign, direct, follow up. Will open and/or close the store. Effectively communicate info to management. Greet all customers with eye's, hi's, and help. Handle all customer relations issues properly. Merchandise presentation; displays, signing. Handle all cash functions; keys, safe, registers Conduct walkthroughs of the store. Help with loss prevention techniques. Train, develop, and evaluate hourly employees. Show less Emerging leaders program. Human Resources Auditor. New Hire Orientation Leader. People development, Individual Learning Plans, coaching & counseling. Daily root cause analysis to improve store execution by using Profit and Loss statements, margin & expense reports, and inventory & shrink management. Performs essential administrative and labor management duties in order to ensure efficient day-to-day store operations. Administrative duties a manager performs include filing paper work, budgeting payroll, ordering products and store supplies, and analyzing sales numbers. Labor management duties a CVS manager performs include interviewing potential associates, training new hire employees, creating employee schedules, monitoring team performance, and coaching team members. A CVS manager must also ensure employees follow all safety and loss prevention guidelines as outlined by the corporate offices. Drives store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Maintain an engaged store team through demonstrating initiative and leading by example Show less Supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: Overall store management, supervision, and policy implementation, Sales and inventory management, Employee staffing, training, and development, Financial management, and Customer service leadership. Receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters. Completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture. Show less Educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health. Understand and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security. Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals. Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns. Actively seek opportunities to expand clinical, technical and insurance knowledge. Handling phone questions from customers, answering clinical questions, doing refills, and other things related to the role of a pharmacist Show less

  • Shift Supervisor

    Jan 2014 - Oct 2018

  • Store Manager

    May 2009 - Jan 2014

  • Assistant Manager

    Aug 2008 - May 2009

  • Management Intern

    May 2008 - Aug 2008

  • CPhT - Lead Pharmacy Technician

    Jul 2001 - May 2008
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  Clarks Summit State Hospital

  Jan 2014 - Jan 2016

  Pharmacy Assistant

  Knowledge of brand and generic medication names to insure accuracy in medication preparation. Knowledge of abbreviations and symbols commonly used in the prescribing and dispensing of medications. Knows and adheres to current pharmacy regulations and facility policies. Accurately process oral, written and electronic pharmacy communications in a timely fashion. Accurately selects and prepares prescribed medications for pharmacist review. Processes medication returns and credits and performs supervised medication destruction and disposal. Assembles patient medications and floor stock orders. Monitors pharmacy stock levels, prepares requisitions for drug purchase, receives and stocks medication inventory and other pharmacy supplies. Re-packages medications for pharmacy distribution. Utilizes computers and technology to support drug wholesale purchases, pharmacy patient data, drug information, drug re-packaging technology, automated dispensing devices, and pharmaceutical billing processes. Maintains the pharmacy area to insure a clean, organized environment. Files and retrieves purchasing, inventory and departmental documents. Collaborates with medical professionals to provide and improve pharmacy services at CSSH. Recovery Fair presentation Show less

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  Commonwealth of Pennsylvania

  Jan 2016 - now

  Labor Relations Coordinator for over 650 staff at a 24/7 inpatient psychiatric hospital for individuals with severe and persistent mental illness; serving three distinct services: Civil; Forensic, through the Regional Forensic Psychiatric Center (RFPC); and Sexual Responsibility & Treatment Program (SRTP). Develops, maintains, and implements the comprehensive labor relations program for several unions: PSCOA, SEIU HCPA, AFSCME, SEIU 668, PDA, OPEIU, FOSCEP, UGSOA, etc. Coordinates and facilitates regular scheduled labor-management meetings. Coordinates local labor relations matters with regional bargaining unit representatives.Conducts first step meetings to review grievances through AGP/SGP. Conducting research of investigative information and preparing responses to grievances with proper application of contract language, policy, regulation and law to support any recommendations and case presentation. Coordinates and presents cases at second step case presentation at Western Joint Area Committee (WJAC)Have the authority to represent management and negotiate with the union to settle grievances, respond to meet and discuss issues accordingly, prepare settlements, withdrawals, local agreements, and related correspondence Represents the facility as first-hand witness or subject matter expert, providing testimony at higher level grievance hearings and arbitrations, civil service hearings, etc. provides testimony based on knowledge, policy, facts of the case, and/or facility position at such proceedingsProvides technical assistance to all levels of management and supervisors in the administration of employee discipline in accordance with department and hospital policies and procedures. Advises management in the interpretation of complex contract language to ensure consistent administration of contract provisions Show less Labor Relations (8 unions), Workers Compensation (WRI/Act 534), Unemployment Compensation, SEAP Coordinator – State Employee Assistance Program, FMLA/SPF local Coordinator, Nature of Services Contract Coordinator, Recruitment & Placement, Adjunct Trainer for the Commonwealth of Pennsylvania: Interviewing and Selection Training, Develop & Facilitate staff training, CDL Licensure Coordinator, Safety Committee, Maintains a thorough knowledge of programs through use of DHS manuals, labor contracts, personnel rules, Civil Service laws and rules as well as departmental and internal policies and procedures; applies information to various actual situations exercising considerable independence. Reads, interprets, analyzes and applies personnel rules, union contracts, management directives, agency Administrative and Personnel manuals, internal and program office policy. Adheres to all Federal, State and agency regulations, policies and procedures governing confidentiality Show less

  • Human Resource Analyst III - Labor Relations Coordinator

    Dec 2021 - now

  • Commonwealth of Pennsylvania: Executive Office of the Governor: HHS: Human Resource Analyst II

    Oct 2019 - Dec 2021

  • Commonwealth of PA: Office of Administration: Human Resources Field Operative

    Jan 2016 - Oct 2019