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Jay Santiago

Jay Santiago

Help Desk Analyst

Followers of Jay Santiago377 followers
location of Jay SantiagoOcala, Florida, United States

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  • Timeline

  • About me

    Assistant Desktop Support Manager @ LTC Technology Systems

  • Education

    • Delaware Valley Job corps center

      2006 - 2007
      Computer Science Computer Service Technician

      Activities and Societies: Information Technology Computer Science Study Information Technology

  • Experience

    • IBM

      Mar 2007 - Mar 2009
      Help Desk Analyst

      Assist users in the use of IT software and hardware tools.Telephone IT support to users throughout call center.Manage Help Desk in the Tivoli and Service Now ticketing systems.Provide technical assistance for multiple commercial accounts.

    • Imaging On Call

      Mar 2009 - Jun 2010
      PACS Administrator

      Hardware -Software support in a remote and corporate environment Server Technician in our secure server farm location Managed the VOIP phone systems Assisted radiology technicians with the PACS and modality configurations Provided on call support Created ID's on the exchange server for end usersRe-imaged desktops for deployment

    • Western Connecticut Health Network

      Sept 2010 - Jan 2011
      EHR Support Technician

      • General knowledge of the Allscrips, Athena applications. • Provide support for a wide range of outpatient practices DR Nurses MA. • Hardware and software support • Password Resets for Terminal Servers and Allscrips

    • Support.com

      Jul 2011 - Feb 2014
      Solutions Engineer

      General knowledge of the Comcast Tier ISP Systems . • Provide inbound support for Comcast Customers. • Virus Malware Spyware removal • Network Troubleshooting • Escalation Calls • PC and Mac Security assistance

    • Info-Link Technologies - Mt. Vernon OH

      Feb 2014 - Jun 2017
      System Administrator

      Server Administration Network Administration Application Support Desktop Deployment and administration On site Technician vast experienceOn Site Knox County Education Service Center IT Operations Manager

    • Knox County Educational Service Center

      Jan 2015 - Jun 2017
      Information Technology Coordinator

      Info-Link Technologies - site contractor for the Knox County Educational Service Center Position Technology Coordinator - - Data analysis and audits to meet business objectives and goals.- Identify challenges in operational procedures and develop uniform standards for quality and consistency.- Virtual Server Deployment - VMWare ESXI - Sophos firewall (UTM, SG) implementations- Server Administration - Network Administration - Website Development- System imaging - Wiring Cabling Show less

    • Knox Community Hospital

      Sept 2017 - May 2019
      Application Administrator

      .Exchange Management . Application Support. .VM Server Builds..Kronos Workforce Administrator On-Call rotation for the Information Systems Department

    • Samsung Electronics

      May 2019 - Jan 2020
      Repair Specialist

      TV and Appliance Repair Network Repair Diagnostics PCB diagnostics Programming

    • NexusTek

      Mar 2020 - Jan 2021
      System Engineer

    • HungerRush

      Jan 2021 - May 2022

      • Technical Support Specialist Tier2

        Jan 2022 - May 2022

      • Technical Administrator Tier1

        Jan 2021 - Jan 2022

    • LTC Technology Systems

      May 2022 - May 2023
      Assistant Desktop Support Manager

  • Licenses & Certifications

    • CPI

      Sept 2015

    • The Threat Landscape

      Fortinet
      Apr 2020