Daniel Kamble

Experience

• 

  WNS Global Services Pvt. Ltd.

  Aug 2002 - Dec 2009

  * Managed transition & project management of SN, KL & Martinair projects* Managed team of 50+ employees* Rostering staff for shifts* Ensure SLA’s are consistently achieved by conducting periodic SLA review meetings and regular conf calls with clients to ensure smooth operations * As part of transitioning airline projects, headed the team to complete process documentation and process maps which were well appreciated by KLM and Martin Air Clients as well as WNS management* Trained staff on FRP(Fare Recognition & Proration)* Worked on GDS systems Amadeus & ATPCO for finding fares, retrieving PNR’s during processing of flight coupons* Review SPA’s, Code-share agreements & highlight it to managers to avoid future interline disputes* Ensure accurate interline billings in-line with Revenue Accounting Manual(RAM) & Interline agreements* Improve VOC(Voice of Customer) scores from clients* Conduct & address issues within the teams and conduct skip level open forums* Manage, facilitate, motivate, coach and develop team members into close working unit in order to meet accuracy, productivity and turnaround time meetings SLA’s* Review current processes, identify opportunities for improvement and align them with global best practices* Worked on staff retention project* Prepare staff JD’s/KPI’s* Conduct brainstorming session within the team to execute process improvements* Monitoring staff performance* Review self-audit & EWS(early warning system) reports submitted to management* Assist top management during audits.* Submit monthly Revenue Accounting dashboard to management* Participate in meetings with various airlines within WNS* Ensure that airline activities related to Sales, Uplift & Interline processing are completed with SLA time-lines Show less

  • Team Leader

    Jun 2005 - Dec 2009

  • Sr. Customer Service Associate

    Aug 2002 - Jun 2005
• 

  Accelya Group

  Dec 2009 - Feb 2015

  * Managed end-to-end implementation of FinesseSuite for 5 airlines following Agile methodology(Biman Bangladesh Airlines, Bangkok airways, Air India, Air Seychelles and SN Brussels Airlines)* Provided pre-sales support for demo & POC activities* Update & maintain Business Requirement documents, Work instruction manual & Implementation Guidance* Worked on Cost projects for Malaysian Airlines & Royal Jordanian Airlines* Handled Flight Profitability project for Air India* Give demo to clients, conduct POC activities, update Business Requirement documents & analysis* Conduct requirement gathering and elicitation sessions with client teams* Integrate client’s current manual procedure into FinesseSuite * Identify gaps if any* Prepare requirement documents for the gaps identified and circulate it to the development & testing teams* Conduct walk through sessions with the development and testing teams to explain requirement documents* Review test cases for testing teams* Testing of enhancements done in gaps identified, propagate it to the client after final completion of testing* Prepare and update Business Information Guide (BIG) and get sign-off from client* Conduct Control Room Pilot (CRP) or UAT as requested by the client* Provide trainings to the clients* Provide Go-Live support onsite to resolve issues/queries faced by the client* Provide complete handover to support team Show less • As a process expert, handled transition & management of end-to-end Kenya airways PRA project• Managed team of 25+ employees in Pune & Mumbai locations• Rostering staff for shifts• Meet client & internal SLA deliverables • Coding of SPA’s & Code-share agreements into REVERA • Ensure accurate interline billings in-line with Revenue Accounting Manual(RAM) & Interline agreements• Improve VOC(Voice of Customer) scores from clients• Conduct & address issues within the teams and conduct skip level open forums• Manage, facilitate, motivate, coach and develop team members into close working unit in order to meet accuracy, productivity and turnaround time meetings SLA’s• Identify opportunities for improvement and align them with global best practices• Used GDS systems Amadeus & ATPCO for finding fares, fare rules, PNR’s etc.• Prepare staff JD’s/KPI’s• Brainstorming session within the team to execute process improvements• Monitoring staff performance• Conduct internal audit & help managers in external audits• Ensure that airline activities performed by BPO related to Sales, Uplift & Interline processing are completed with SLA time-lines Show less

  • Business Analyst

    Apr 2012 - Feb 2015

  • Process Specialist

    Dec 2009 - Mar 2012
• 

  JR TECHNOLOGIES

  Mar 2015 - Nov 2015

  Product Owner

  NDC’s schema development for IATA, Development of Airline adapters in NDC Gateway for British Airways, Fly Dubai, Navitaire, SITA, WeTravel• As a Product Owner, directly reported to Mr. George Khairallah, the owner of JR Technologies & the key person in developing NDC/One Order schema for IATA • Was a core team member in development of NDC/One Order XML Schema for IATA. • Worked on NDC/One Order XML schema from version 1.3 till current version 21.3.6 and hence an expert in understanding NDC schema and all its messages underneath.• Managed & updated NDC Implementation guide and circulated to members of IATA Working group• Represented JR Technologies in IATA forums to resolve disputes and ensure accurate NDC schema updates. Updated schema changes discussed in IATA Working group and shared updated versions of Implementation Guidance to all members of IATA Working group.• Identify gaps, read, write & review functional & non-functional requirement documents• Maintain, manage & update BRD (Business Requirement Documents), Work Instruction Manual (WIM) & Implementation Guidance to ensure entire workflow is well documented• Ensured product features are met as per client requirement and identified future product enhancements from client interactions • Well versed with Agile methodology & actively participated & responsible in each phases like Planning, Requirement gathering, Design, Development, UAT(User Acceptance Testing), Deployment, Go-live & sign-off• Conduct sprints at regular intervals• Manage Maintenance/Support post go-live/sign-off• Conduct training to clients• Managed a team of 2 Project Managers, 3 TL’s and 40 developers Show less

• 

  Accelya Group

  Feb 2016 - May 2018

  Business Analyst

  * Managed IATA’s NDC/One Order & other airline PRA projects, was a key Business Analyst in getting Accelya NDC certified, mapped REVERA’s Revenue Accounting database with NDC/ONE ORDER messages* As a BA, managed Revenue Accounting processes of TK, TG, BE * Was a key player in successful implementation of Hong Kong Express Airlines on Accelya’s REVERA product.* Worked on Low Cost Carriers (LCC) like VY and G8 and well versed with their flow using ONE WORLD Alliance* Manage & update BRD(Business Requirement Documents), Work Instruction Manual(WIM) & Implementation Guidance to ensure entire workflow is well documented* Was a key business analyst & a crucial part of SKYRA project(merger between Accelya & Mercator) managing PRA side and mapping databases of Accelya’s PRA database with Mercator’s revenue accounting system* Worked on mapping of REVERA’s revenue accounting database with NDC/One Order XML messages* Ensure customer satisfaction & support to customer whenever required* Performed Functional and Integration testing during different phases of SDLC(Agile)(Planning, Requirement gathering, Design, Development, UAT(User Acceptance Testing), Deployment, Go-live & sign-off)* Maintenance/Support post go-live/sign-off* Conduct training to clients* Identify product enhancement & gaps,write high level business requirement documents & user stories, write test cases,testing to ensure client requirements* Verification of SPA & Code-share agreements filed in REVERA* Give demo to clients,conduct POC activities,assist pre-sales activities* Verification of account postings of processed documents & ensure accounting is done accurately* Worked closely with Design, development, support & testing teams to address issues in REVERA(Accelya’s Revenue Accounting product)* Interacting with various airlines regarding queries, interline disputes etc.* Account reconciliation of all carrier accounts(PRA,Cargo,UATP & Miscellaneous Billings) Show less

• 

  Metroservisol Pvt. Ltd.

  Jun 2018 - now

  Director

  * Spearheading Operations & Client relationship to tap new market segments, generating sales leads and effectuate budgeted targets* Instrumental in retaining and winning different hospital & clinic projects, due to excellent business development & client management skills, was successful in adding 3 new clients to the company* Responsible for developing and implementing common methodology for service delivery of multiple customers and managing operations of end to end Revenue Cycle* As an owner/director of a company, ensure below activities are managed efficiently by Manager, TL’s & staff as part of Revenue Cycle ManagementAppointment scheduling & front office management - Eligibility check team - Billing & Coding team - Payment posting - AR follow-up - Denial Management - Ensure that patient & insurance over payment or credit balance is checked – quarterly/annually* Implemented a new workflow process that streamlined operations, resulting in a 20% reduction in errors* Completed CPT Coding training* Led weekly team meetings,improving team communication,resulting in 30% hike in efficiency* Ask Manager/TL’s to schedule underperformers for refresher training to accomplish business objectives & smooth running of business* Build company image by collaborating with customers, community organizations & employees* Conducting brainstorming session with Managers/TL’s to identify & execute process improvements leading to revenue growth, improving productivity/accuracy & reduction in cost* Prepare JD’s/KPI’s/KRA’s for Managers & TL’s * Improve VOC(Voice of Customer) scores* Conduct skip level open forums* Manage, facilitate, motivate, coach & develop team members into close working unit in order to meet accuracy, productivity and turnaround time meetings SLA’s* Manage staff retention & reduce attrition* EWS(early warning system) reports * Manage & update BRD (Business Requirement Documents), Work Instruction Manual (WIM) & Implementation Guide Show less